We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My agent was Tina and she couldn't have been more helpful and pleasant to talk to. She was patient, seeking out alternative dates and prices to the ones listed, informative and seemed genuinely intere... See more
Company replied
Great room upgrade offer. Full holiday details received within 20 minutes of paying for booking. Have used Broadway Travel before so have confidence in full support throughout pre holiday period and w... See more
Company replied
Tina was really helpful. Held a room for me till the next morning so we could get confirmation from my wife’s business that a change of date was acceptable and didn’t press at all till we knew. H... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Broadway Travel booking
I have just booked a holiday which I saw on social media with the lovely Natasha from Broadway Travel , a company I have never used in the past . Natasha rang me to confirm everything and was super friendly and helpful . I felt very confident as she put me completely at ease and nothing was too much trouble . Documents were received promptly and exactly as they should be
Thanks Natasha .. I wouldn’t hesitate to use your services again
5 June 2026
Unprompted review
Reply from Broadway Travel
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that Natasha made such a positive first impression and helped you feel confident and at ease throughout your booking experience. Providing friendly, helpful service and making every step simple and stress-free is exactly what we aim for at Broadway Travel.
It’s also great to know your documents were received promptly and exactly as expected. As a reminder, your booking documents and holiday information are also available anytime through our MyBooking area online: https://www.broadwaytravel.com/login Natasha will be thrilled to receive your lovely feedback.
Thank you again for choosing Broadway Travel for your holiday booking.
Fantastic hotel
Fantastic hotel, service second to none, would book with Broadway Travel again, special thanks go to Christopher Holmes who went over and above to ensure we got flights from a local airport.
A wonderful time was had by us
28 May 2026
Unprompted review
Reply from Broadway Travel
Eileen, thank you so much! We are delighted that you had a wonderful holiday and were so pleased with Christopher's service! We hope to see you again soon - Team Broadway Travel.
This is my first holiday booking with…
This is my first holiday booking with Broadway travel, kind of a tester trip to see if everything is as good as it seems!!!
So far they have been excellent, booking was easy, they have arranged everything ( flights, transfers, hotel, racing tickets etc)
and all at an exceptionally reasonable price!!
The staff I have spoken to ( as an inexperienced traveller) have been super helpful and patient. I will come back and update this review after my trip.
1 June 2026
Unprompted review
Reply from Broadway Travel
Thank you so much Annette, we are thrilled that you have chosen Broadway Travel to book your upcoming trip, which we are sure you will thoroughly enjoy! Please do not hesitate to reach out should you have any further queries and thank you again!
Booking a cruise with 7 cabins and 23…
Booking a cruise with 7 cabins and 23 people has been a breeze with Broadway travel. Becky was extremely helpful at answering all our questions. They were the best price we could find and very easy to deal with.
4 June 2026
Unprompted review
Reply from Broadway Travel
Glenda, welcome onboard! We agree that Becky has a wealth of knowledge and makes a complex booking look very simple and easy! Please remember that we are here should you have any further queries and we all hope you have a fabulous time onboard - Team Broadway Travel.
Philip gives us the best deal
Philip gives us the best deal . We have booked with him 3 times a year for the last 3 years . He can’t do enough to help us
26 May 2026
Reply from Broadway Travel
Welcome back Aaron, we are so appreciative of your custom and wonderfully kind words for Philip, as is he! Happy holiday countdown - Team Broadway Travel.
Reply from Broadway Travel
Robert thank you for your 5* review for Iantha and please be assured we will check if there is any issues with her headset. Please do not hesitate to reach out should you have any queries and we all hope you have a fabulous holiday - Team Broadway Travel.
Great room upgrade offer
Great room upgrade offer. Full holiday details received within 20 minutes of paying for booking. Have used Broadway Travel before so have confidence in full support throughout pre holiday period and whilst away if required. Whole process took minutes and was clear and easy and able to get all options required.
31 May 2026
Reply from Broadway Travel
Thank you for taking the time Derrant, it is fabulous to see you back again and the whole team send their thanks for your kind words. Have a wonderful holiday - Team Broadway Travel.
Reply from Broadway Travel
Thank you Robert, we really appreciate your 5* review and custom. Happy holiday countdown - Team Broadway Travel.
Very pleasant and easy
Very pleasant and easy
Very helpful and knowledgeable second time of booking for us our daughters also used them
The booking staff truly are very very good highly recommended
30 May 2026
Reply from Broadway Travel
Wow, what an amazing 5* review for the cruise team! We really can’t thank you enough for your continued custom and consistent kind words for our colleagues. We appreciate your loyalty, and we hope to always be of service to you and your family. Bon Voyage and Happy cruising once again – Team Broadway Travel
We had a few queries when booking…
We had a few queries when booking online with Broadway Travel so we rang them & spoke to Stella. She sorted everything out for us with patience & care.
All the travel & booking arrangements arrived almost instantly by email.
Really looking forward to our holiday.
Will def use again.
30 May 2026
Unprompted review
Reply from Broadway Travel
Thank you for taking the time to leave your kind words and 5* review for Stella, she is thrilled with your feedback. Please don’t hesitate to reach out to us should you need any help before departure – Team Broadway Travel
Helpful
Helpful, knowledgeable staff.
One thing I forgot to ask is, do you offer Blue Light discount on your holidays?
23 May 2026
Reply from Broadway Travel
This is just perfect to hear Julie, please don't hesitate to reach out to the team should you need any assistance before travel - Team Broadway Travel
Reply from Broadway Travel
Thank you so much for your kind words and 5* review, we really appreciate you choosing to book with us once again. Happy holiday countdown activated – Team Broadway Travel.
Booking a cruise with confidence
Robbert was fabulous after scrolling on Facebook I came across an Icelandic cruise for August 2028, she was fabulous full of information having visited herself, I never felt pressured or rushed and she priced all grades of cabins for me and we decided on a Suite, great experience with Broadway Travel, cruising with Ambassador on the Ambience can’t wait, thank you for making the whole process go smoothly and quickly. Something to look forward to, as we all know time flies x
29 May 2026
Unprompted review
Reply from Broadway Travel
Wow, what an amazing 5* review for the cruise team! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Easy to deal with and very helpful thru…
Easy to deal with and very helpful thru messages and calls...would defo book again
29 May 2026
Unprompted review
Reply from Broadway Travel
Dave, thank you for taking the time to leave your wonderful review for Evie, we agree that she makes everything look so easy! Have a fabulous time onboard and look forward to seeing you again soon - Team Broadway Travel.
A really friendly and helpful team
A really friendly and helpful team. I spoke to several staff members when considering what cruise to book and each one was really helpful and friendly, sharing their own experiences and helping me find the right cruise for my family and I. I highly recommend.
22 May 2026
Reply from Broadway Travel
Welcome onboard Simon and thank you for your kind words, we agree that our team are simply the best! Remember that we are here to help if you have any further queries and have a wonderful time onboard - Team Broadway Travel.
Repeat buisness for us says it all!
Repeat buisness for us says it all!
Thank you Broadway travel
Judy and Clive Morgan
20 May 2026
Reply from Broadway Travel
Welcome back, it is wonderful to see you again and your loyalty is much appreciated. Have a fabulous holiday - Team Broadway Travel.
Reply from Broadway Travel
Thank you Calvin, Gemma will be thrilled that her service was so appreciated, as are we! Have a wonderful time onboard and happy cruise countdown - Team Broadway Travel.
Reply from Broadway Travel
Thank you for your 5* review and kind words for Sandra, we will be sure to pass this on. Please remember that we are here to help should you have any further queries and have a wonderful holiday - Team Broadway Travel.
Reply from Broadway Travel
Thank you Julie, we agree, Sue is an absolute star and fabulous agent! Thank you for taking the time to leave your 5* review and remember that Sue and the team are happy to help if you have any further queries. Happy cruise countdown - Team Broadway Travel.
Excellent service
Excellent service, knowledgeable, helpful and would definitely book
Again.
26 May 2026
Reply from Broadway Travel
We are thrilled with your comments for Laura, it really is appreciated. Laura's service is second to none and its always lovely to know what impact the service had on your booking experience! Please reach out should you have any further queries and happy cruising - Team Broadway Travel.
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