Broadmoor employees are so friendly and helpful when purchasing; afterwards not so much. General Manager Travis Blake sent a letter to contact him if unhappy about anything. Won't return phone calls... See more
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sales man and financial employees where great. condition of the jaco unit was poor. water leaks inside on front window, seat belt won't retract, heater does not work, none of the holding tanks show... See more
Company replied
We've now purchased 2 travel trailers from Broadmoor RV, even though we live in western Washington. They are always worth the drive, they offer far better service than the Jayco dealer near us, beat p... See more
Company replied
We were super pleased with the product, sales people (Chris), techs (Charles) and finance (John). Super nice people throughout the process - orientation was excellent. Only suggestion would be to make... See more
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Company details
Written by the company
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck. Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually. The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it! Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Contact info
9145 Saint Thomas Drive, PO Box 2384, 99302, Pasco, United States
- 888-343-8800
- website@broadmoor-rv.com
- broadmoorrv.com
3.7
Average
844 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Nelly in sales was excellent
Nelly in sales was excellent. It is really hard to find new RV's currently. He showed us options but stayed patient and allowed us the space to keep looking. When we found what we wanted he helped us move quickly. Even allowing us to interrupt him on days off.
Much appreciation.
15 September 2021
Reply from Broadmoor RV SuperStore Inc.
I am sure Nelly was just fine answering your questions, even on his day off. He's just that sort of a person! Finding the perfect RV during normal times is hard but now is even more difficult. Hope you are able to get out and enjoy this beautiful autumn weather!!
Excellent once again
Once again, Broadmoor went above and beyond for us. This is our second time working with Broadmoor and we are just as happy this time as the first time. The service department made sure we were set and safe with our new camper. They worked hard to get us turned around in a day.
Brad was great getting us traded in to what we were looking for and Molly zipped us through all the paperwork. I thoroughly recommend everyone there!
6 September 2021
Reply from Broadmoor RV SuperStore Inc.
Since you are a repeat guest you definitely are part of the Broadmoor family!! I appreciate the mention of safe in your review as that is as important as some of the bells and whistles. Your kind words and recommendations are appreciated.
Chilly.....After some confusion on hitch type for…
After some confusion on hitch type for towing, we experienced kind and professional service during the walkthrough and effort to get everything functional in the camper. The furnace is not working. I called but haven't heard back yet.
'Trent' was incredible helping us and being focused on our concerns.
I wish your dealership was closer to us...
5 September 2021
Reply from Broadmoor RV SuperStore Inc.
I spoke with our Service Advisor and I believe a call has been made to discuss the furnace issue. I appreciate you mentioning that along with your kind words.
Broadmoor Rv experience was GREAT!
Was a great seamless transition. The staff was wonderful and super helpful. The walk thru was thorough. Loved our experience at Broadmoor RV! Can’t wait to get our jayco on the road.
31 August 2021
Reply from Broadmoor RV SuperStore Inc.
Truly hope you are able to get that Jayco out and about!! Your kind words are appreciated and it warms our heart to know we sent you down the road well prepared. If however you have any further questions or just need to be reminded how something works, do not hesitate to call.
New Jayco Greyhawk
When we showed up for the walk-thru, the RV wasn’t ready and during the installation of a brake controller while we were doing the walk-thru something happened so the cameras/navigation/stereo no longer worked. Although Joe Garcia tried his best to remedy the problem, he wasn’t able to get it corrected.
We opted for the outside surface protectant and in the sunlight, it is really blotchy and uneven.
Marta went over the top in our sales experience and we’ve purchased 2 RV’s from her so far.
30 August 2021
Reply from Broadmoor RV SuperStore Inc.
We agree, Brad will go above and beyond to fit family to RV. Hope you are able to get out and about!!
Reply from Broadmoor RV SuperStore Inc.
Treat them as family is what our owner stresses! Sounds like we accomplished that. Happy camping to you!
2021 Forest river stealth
The sales department was great Jason and Angel were awsome They both went out of there way. Charles who did the walk-through with us when we bought a new toy hauler he explained everything make sure everything worked fixed a few things right there while we waited the whole experience with Broadmoor RV was awesome I would recommend them to everybody
24 August 2021
Reply from Broadmoor RV SuperStore Inc.
Rest assured that Charles, Jason and Angel are still available to you if you have any questions. Your recommendations to others is appreciated and we hope you are out making camping memories!
My husband called and spoke with Jason
My husband called and spoke with Jason. Wen I got home he had me connect via text, and I found exactly what I wanted! After a quick credit app, all we had to do was drive down and pick up our new home away from home! Quick, easy and a perfect match for us! We are already recommending Broadmoor RV to others!
21 August 2021
Reply from Broadmoor RV SuperStore Inc.
Here's hoping the experience has continued with great opportunities to use your RV. WE truly appreciate the kind words and the recommendations!
Marta was excellent
Marta was excellent, Trent went above and beyond to make sure I had everything I needed.
17 August 2021
Reply from Broadmoor RV SuperStore Inc.
You've had a couple weeks to use the RV and we hope all is well.
Our salesperson Nellie was fantastic
Our salesperson Nellie was fantastic! He was honest, direct and to the point.
Not only did he help us stay within budget but he was willing to give us the best for our budget that we could afford.
He was able to work with us on price and ensure we left safe and secure.
Your service department was not pressuring us in any way and we left feeling knowledgable and secure, even as newbies.
Thank you for keeping a great family run business going. 5 stars indeed!
Lauren and Max
11 August 2021
Reply from Broadmoor RV SuperStore Inc.
Forcing someone into a unit that they don't want or can't afford is just wrong on so many levels. We want each customer to leave our lot feeling that they were in control of the entire transaction and it appears we were successful. Enjoy the RV and be assured we will be here for you!
Outstanding Customer Service!
Jason,Our salesman was excellent. Charles was amazing helpful kind and assisted with the walk-through and punchlist items.
10 August 2021
Reply from Broadmoor RV SuperStore Inc.
Making each customer confident in their purchase and the use of their RV is important to us. Glad that Jason found you your perfect RV and that Charles made sure it was ready for you!
The saleswoman Marta was very helpful
The saleswoman Marta was very helpful. The Trailer was clean & ready when we arrived to pick it up. The paperwork was done quickly & painlessly. Thank you for the good service.
2 August 2021
Reply from Broadmoor RV SuperStore Inc.
Thank you for the kind words. We want the entire process to be positive as the idea of RVing should always be happy and carefree!
Quick and painless
30 July 2021
Reply from Broadmoor RV SuperStore Inc.
So good to hear! That's the best way to do business!!
Our experience at Broadmoor was…
Our experience at Broadmoor was excellent! Everyone we met (Angel, Austin, Molly) really did their absolute best to ensure a seamless customer experience. Bravo!
19 July 2021
Reply from Broadmoor RV SuperStore Inc.
Thank you for the words of praise. I have made sure that Angel, Austin and Molly all saw it. Buying a new RV should be as easy as hooking up and taking off and we hope this was true with your experience. Happy Camping!!
Thank you All
Thank you All. This was a great experience. I highly recommend you guys. Charles and team, Chris, Brad, and Molly thank you for taking care of everything else. We are ready for what comes next. Our retirement begins.....finally❤😎🙋♀️
13 July 2021
Reply from Broadmoor RV SuperStore Inc.
We hope that what comes next is the open road and exploration! So glad we were able to be part of the experience.
This was our first R/V purchase
This was our first R/V purchase. When I first called Broadmoor Chris Almanza anwsered the phone and from them on he helped us from start to finish. He anwsered our calls and questions. Great job Chris and THANK YOU VERY MUCH.
We love our trailer.
7 July 2021
Reply from Broadmoor RV SuperStore Inc.
It sounds like Chris treated you like family, which is exactly what we want! As you get out and about in the new RV remember if you have questions do not hesitate to call Chris. If he can't answer the question he will find someone who can! Happy Camping!
Trailer was not ready to go as…
Trailer was not ready to go as discussed (was headed direct to AK directly). It had a slide obviously out of alighment I needed to point out, upon adjustment of slide the slide gear was broken. No spare parts to fix so coming from out of state I had to take " as is"
Some minor manufacture issues with the Arctic Fox keep it from being the unit it could and should be at the price point. The TV mount is screwed into just the paneling with no backer, that didnt make it even out of the state. draw faces fell off shortly after and needed glued. Not here to bash, mostly minor things that could easily be addressed. Nice comfortable unit, just needs a little TLC to get right.
30 June 2021
The technician performing the walk…
The technician performing the walk through of the RV with us was very helpful (appreciate the surge protector suggestion). We did have some damage to the hatch cover where the generator would go on the 5th wheel which wasn't there the day before when we initially looked at the trailer. Broadmoor will replace it but it will take a few weeks to come in.
25 June 2021
Reply from Broadmoor RV SuperStore Inc.
Our walk through technicians are the guys who really put customers at ease for operating all the different systems. Sorry to hear of the door damage but rest assured as soon as the manufacturer sends it to you we will give you a call. In the meantime, enjoy the RV!
HAPPY CAMPERS!
Our experience at Broadmoor was excellent! Everyone worked to ensure we found a perfect home-away-from-home; from Angel helping us find our Micro Minnie, to Molly making the purchase a breeze, and Charles making sure we were ready to hit the road. We were overly impressed and pleased with the customer service. Thanks to Broadmoor, we’re definitely happy campers!!
23 June 2021
Reply from Broadmoor RV SuperStore Inc.
Start to finish it's nice that we didn't drop the ball. We will continue that as you use your Minnie and may need some questions answered. You can reach out to either Angel or Charles and they will help you as best they can.
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