Broadmoor employees are so friendly and helpful when purchasing; afterwards not so much. General Manager Travis Blake sent a letter to contact him if unhappy about anything. Won't return phone calls... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Broadmoor employees are so friendly and helpful when purchasing; afterwards not so much. General Manager Travis Blake sent a letter to contact him if unhappy about anything. Won't return phone calls... See more
Company replied
sales man and financial employees where great. condition of the jaco unit was poor. water leaks inside on front window, seat belt won't retract, heater does not work, none of the holding tanks show... See more
Company replied
We've now purchased 2 travel trailers from Broadmoor RV, even though we live in western Washington. They are always worth the drive, they offer far better service than the Jayco dealer near us, beat p... See more
Company replied
We were super pleased with the product, sales people (Chris), techs (Charles) and finance (John). Super nice people throughout the process - orientation was excellent. Only suggestion would be to make... See more
Company replied
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck. Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually. The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it! Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
9145 Saint Thomas Drive, PO Box 2384, 99302, Pasco, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Broadmoor RV for such a wonderful experience! Everyone was very friendly and helpful.

Reply from Broadmoor RV SuperStore Inc.
Luis did a good job coordinating the purchase. Most of the sales dialogue was conducted via phone since I was living out of state. His follow up and coordination of getting the options installed prior to me picking up the unit, made the sale and delivery of the unit go smooth. Joe did a pretty good job with the delivery "walk-thru" but omitted covering several items that I did not realize until after taking possession of the unit. He did not discuss setting up the router. Manuals for the self-leveling system were not included with the rest of the appliance documentation included with the unit.

Reply from Broadmoor RV SuperStore Inc.
Very happy with performance and attitude of the people at Broadmore rv

Reply from Broadmoor RV SuperStore Inc.
Broadmoor was easy to deal with. I can't wait for warm weather to start using my new trailer.

Reply from Broadmoor RV SuperStore Inc.
Our salesman Luis was absolutely fantastic from start to finish. From sales to finance right down to service and parts the whole experience was an absolute pleasure and we ended up getting the trailer that we really wanted I highly recommend these guys

Reply from Broadmoor RV SuperStore Inc.
Nice people easy to negotiate with and plus they had what I'm looking for

Reply from Broadmoor RV SuperStore Inc.
My husband and I were very pleased with the service we received from Broadmoor RV and our sales representative Jason Rowland was wonderful.

Reply from Broadmoor RV SuperStore Inc.
Service was good until the paperwork was signed. No service, help or anything after the sale was over.
I had major issues after the purchase, The hydraulics were leaking all over the front cabinet. I called the salesman and he asked for pictures. This was a week ago and I have not received and call, email or text.
I drove 16 hrs each way to buy a 125k trailer and then get treated like this.
If I had to do it over I would not have gone to this dealer knowing that they would not care about me after the sale.
We've now purchased 2 travel trailers from Broadmoor RV, even though we live in western Washington. They are always worth the drive, they offer far better service than the Jayco dealer near us, beat pricing and go above and beyond to ensure the best possible experience. They made us feel like family. We'll be back for our next RV in a few years.

Reply from Broadmoor RV SuperStore Inc.
You guys are number one in customer care! Love the service and the product!

Reply from Broadmoor RV SuperStore Inc.
Overall very nice experience with a well trained and knowledgeable staff .
Martha the Queen of sales keep the rest of the team moving as well me feed. the walk trough was thorough and even I understood most of it .
Thank you .
Everything works quite well and i had a nice ride home .

Reply from Broadmoor RV SuperStore Inc.
Everything was wonderful. We had the BEST Sales person in Eder ever. He walked us through EVERYTHING to be sure we stayed satisfied in the whole process. We of course have not had a chance to see how the after the sale process goes but if anything like the purchase we will continue to refer them always. Walking in the door to walking out..As they say come as strangers leave as friends:)
Service folks were amazing as well sorry I can't recall the individuals name (Alfredo??) Was the Best.
Thank you all...can't forget Molly in Finance and Victoria at the front entrance AND the gentleman that even gave us a restaurant reference. AMAZING

Reply from Broadmoor RV SuperStore Inc.

Reply from Broadmoor RV SuperStore Inc.
They went out of their way to meet and beat Camping World quote. Giving us tours of RV that fit our budget, payments, etc…explaining what we may need to think of purchasing next and didn’t need.

Reply from Broadmoor RV SuperStore Inc.
These guys are awesome!. Everyone in the place was extremely helpful, dropped everything to answer questions when I had them. The walkthrough with Charlie was thorough and when I went back several times with additional questions, he always dropped what he was doing and answered them. Joe and Alfredo jumped in when necessary to provide additional help. When we went to the campsite with the new RV we had problems undoing the hitch and they sent someone right over to help. 20 minutes later we had a problem with the leveling system and they came right back to the campground to help us figure it out. Molly in finance was great and didn't try to pressure into buying anything. Our sales rep Marta stayed on top of everything from the time we ordered till we left Pasco. It was worth the 10-hour drive to do business with them. I wish every business had this level of service!

Reply from Broadmoor RV SuperStore Inc.
The sale's, financial, and PDI maintenance personnel at Broadmoor RV in our opinion done us a very good job. We found our Outdoor RV GP27MKS and are happy with their product. Kudos to the staff that made our dreams come true.
On the down side we were not provided with any utility hook accessories for the trip home as we were planning on making a few stops along the way. Had I known this we could have brought along the necessary accessories. Seems the basic accessories should be provided for as much as we paid for this unit as a major of the RV sales business do provide in the PDI.

Reply from Broadmoor RV SuperStore Inc.
Oh From start to finish our experience with Broadmoor RV was pleasant. They answered all my questions and gave me some good suggestions. I couldn’t have expected to have any better of an experience buying an RV.

Reply from Broadmoor RV SuperStore Inc.
We showed up on the lot and told the Salesman Doug Sitton that we were looking for a quality trailer. He showed us several examples. We decided on a 2022 Arctic Fox 25W. We couldn’t have made a better choice! This new trailer is so comfortable and well put together! In fact, the whole staff at Broadmore was friendly and helpful, from the time we stepped on the lot to when we picked up our new trailer! Would highly recommend these folks!

Reply from Broadmoor RV SuperStore Inc.
Brad helped me initially one year ago. He wasn’t pushy, was friendly and knowledgeable. We decided we weren’t ready to purchase at the time. We came back and requested him, but it was his day off. Marta helped us instead and was equally as enjoyable as our previous experience.

Reply from Broadmoor RV SuperStore Inc.
The only issue with our recent purchase was some additional add on's that were available. If we were informed prior to the scheduled pick up day we may have considered them.

Reply from Broadmoor RV SuperStore Inc.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.