The product is genuine and good quality. Anyone can transform their wall into an art with this. Unfortunately my package arrived with cracks on the side. I think the delivery service could be improved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really impressed with the quality of these acoustic panels. They arrived well packaged and feel much more premium than I was expecting for the price. The wood finish looks great in person and the pane... See more
Company replied
Great service from start to finish, kept up to date with delivery and on the day tracking. Garden panels look fantastic on my shed and are easy to install and also easy to cut to size. Quality is... See more
Company replied
Ordered and with great communication was notified my delivery to be the following week on a specific day. Had a text from the driver and advised to call me with estimated time to make sure someone was... See more
Company replied
4.2
Great
18K reviews
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Ordered wall panel and led lights
Ordered wall panel and led lights.
The customer service was of high quality and the product of quality representing the price.
24 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Harry,
Thank you for your fantastic 5-star review!
We're delighted to hear that you're pleased with both your wall panels and LED lights. It's especially rewarding to know that our customer service met your expectations and that you found the quality of the products to be excellent value for the price.
Thank you for choosing British Homes Direct. We hope you enjoy your new products and look forward to serving you again.
Kind regards,
British Homes Direct
Happy customer
Picking off the website was so easy communication for delivery was excellent packaging to top-notch very happy with the product
14 July 2026
Reply from Britishhomesdirect
Hi Michael,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our website easy to use and that the communication regarding your delivery kept you well informed throughout the process. It's also wonderful to know your order arrived well packaged and that you're very happy with the product.
We truly appreciate your kind feedback and thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
Great choice of colours and quality…
Great choice of colours and quality products, and quick delivery
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Simon,
Thank you for taking the time to leave us a wonderful 5-star review!
We're so pleased to hear that you were happy with our wide choice of colours, the quality of our products, and our quick delivery service. We always strive to provide excellent value alongside a smooth shopping experience.
Thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
Acoustic wall panels were good price…
Acoustic wall panels were good price and decent quality
22 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Mohmmed,
Thank you for your great 5-star review!
We're delighted to hear that you found our acoustic wall panels to be good value for money while still offering the quality you were looking for. Your feedback is greatly appreciated and means a lot to our team.
Thank you for shopping with British Homes Direct.
Kind regards,
British Homes Direct
Beautiful product with quick delivery
Beautiful product with quick delivery, absolutely no issues
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Chris,
Thank you for your fantastic 5-star review!
We're thrilled to hear that you love your new product and that it arrived quickly without any issues. Providing quality products with reliable delivery is exactly what we aim for.
We really appreciate your support and hope to serve you again in the future.
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi Emily,
Thank you for your wonderful 5-star review!
We're delighted to know that your order arrived quickly, that you found the tracking helpful, and that you're pleased with the quality of your product. Customer satisfaction is our priority, so it's great to hear everything went smoothly.
Thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
Great quality panels
Great quality panels. A 3rd of the price of B&Q and wicks. Delivery was on time too. Have already recommended to my friends.
22 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were impressed with the quality of our panels and found them to offer such great value for money. It's especially rewarding to know that our pricing compared so favourably and that your order arrived on time.
Your recommendation to your friends means a great deal to us, and we truly appreciate your support.
Kind regards,
British Homes Direct
Very poor service
Very poor service
Items come broken or damaged
Poor quality of materials
Poor communication
Terrible back when there is a issue
Late delivery times
Pleas don't waste your money
20 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Neil,
We are sincerely sorry to read your review and apologise for the disappointment and inconvenience you've described. This is certainly not the level of service we aim to provide.
We've tried to locate an order under the name shown on your review, but unfortunately we haven't been able to find any matching order in our system. We'd really like the opportunity to investigate your concerns and understand what happened so we can work towards a resolution.
Please get in touch with us with your order number or the email address used to place your order. You can contact us via our website live chat, email us at [info@britishhomesdirect.co.uk], or call us on **+44 7706 181840**. Our team will be happy to look into this as a priority and do everything we can to help.
We sincerely apologise once again for the inconvenience caused and hope you'll give us the opportunity to put things right.
I’m happy with the product—it’s very…
I’m happy with the product—it’s very good. It arrived within one week, and the customer service responded quickly. Yes, I’m satisfied with the overall experience.
29 June 2026
Reply from Britishhomesdirect
Hi Am,
Thank you for your fantastic 5-star review!
We're delighted to hear that you're happy with your product and that it arrived within a week. It's also wonderful to know our customer service team responded quickly and that you were satisfied with your overall experience.
Thank you for choosing British Homes Direct. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
British Homes Direct
Ordered panels last week and couldn't…
Ordered panels last week and couldn't be happier with the service. The panels arrived well packaged and are excellent quality for the price. I received a text the day before confirming delivery, followed by a one-hour delivery time slot. The driver even texted again to let me know he was just 10 minutes away. Fantastic customer service from start to finish. Highly recommended – a well-deserved 5 stars!
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Andrew,
Thank you for taking the time to leave such an amazing 5-star review!
We're delighted to hear that you were happy with both the quality of the panels and the overall service you received. It's great to know our delivery updates, including the text notifications and driver's communication, helped make the experience even smoother.
Your recommendation means a lot to us, and we truly appreciate your kind words. We hope you enjoy your new panels for many years to come.
Kind regards,
British Homes Direct
Great communication
Great communication. Delivered on time. Product quality seems fine
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Ali,
Thank you for your wonderful 5-star review!
We're pleased to hear that you were happy with our communication, on-time delivery, and the quality of your product. We always aim to provide a smooth and reliable experience from start to finish.
Thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
Really happy with our Wall panels…
Really happy with our Wall panels transformed our living room thank you!
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Alex,
Thank you for your wonderful 5-star review!
We're delighted to hear that you're so happy with your wall panels and that they've transformed your living room. It's always rewarding to know our products have helped create a space our customers love.
Thank you for choosing British Homes Direct, and we hope you enjoy your new feature for many years to come.
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi,
Thank you for your fantastic 5-star review!
We're delighted to hear your delivery went smoothly and that you're pleased with how your panels look. We really appreciate you taking the time to share your experience.
We hope you enjoy your new panels, and thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
Excellent speedy delivery
Excellent speedy delivery. Driver was really helpful. Decking is brilliant and excellent value for money. Really pleased
22 July 2026
Reply from Britishhomesdirect
Hi Mr Terry Palmer,
Thank you for your fantastic 5-star review!
We're delighted to hear that your decking arrived quickly and that our driver was so helpful. It's wonderful to know you're pleased with both the quality and value for money of your new decking.
We truly appreciate your feedback and hope you enjoy your new decking for years to come.
Kind regards,
British Homes Direct
Excellent service from start to finish
Excellent experience with British Homes Direct. The whole process was smooth and hassle-free, with great communication from start to finish. A special mention to the delivery driver, Dino, who was brilliant. He followed my delivery instructions perfectly, was friendly, professional, and made sure everything was delivered exactly where I needed it. It’s great to see someone take the time to provide such good customer service. The products arrived in perfect condition, and I wouldn’t hesitate to order from British Homes Direct again. Highly recommended!
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Dav,
Thank you for your amazing 5-star review!
We're thrilled to hear that you had such a positive experience from start to finish. It's especially wonderful to hear your kind words about Dino. We'll be sure to pass on your compliments to him, as we're sure he'll be delighted to know his professionalism and attention to detail made such a positive impression.
We're also pleased that your products arrived in perfect condition, and we sincerely appreciate your recommendation. Thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi,
Thank you for your wonderful 5-star review!
We're delighted to hear you were pleased with our fast service and helpful delivery driver. Providing a smooth delivery experience is something we take great pride in.
Thank you for your support, and we hope to serve you again soon.
Kind regards,
British Homes Direct
Ordered multiple times from here
Ordered multiple times from here, always good quality products at a very good price
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Mark,
Thank you for your continued support and your fantastic 5-star review!
It means a great deal to us that you've chosen to order from us multiple times. We're delighted to hear you've consistently been happy with the quality of our products and the value we offer.
We truly appreciate your loyalty and look forward to serving you again.
Kind regards,
British Homes Direct
Very good quality for the price
Very good quality for the price
Better than expected
Will be reordering
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Mrs Louise Taylor,
Thank you for your lovely 5-star review!
We're delighted to hear that the quality exceeded your expectations and that you found our products to offer such great value for money. It's fantastic to know you'll be reordering, and we truly appreciate your continued support.
We look forward to serving you again soon.
Kind regards,
British Homes Direct
Great price and fantastic quality
Great price and fantastic quality. Panels delivered to my business today - top class.
23 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Marcus,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were impressed with the quality of your panels and found them to be excellent value for money. It's wonderful to know they arrived safely at your business and met your expectations.
Thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
Amazing Grey Geometric/hexagon panels.
Geometric/hexagon grey panels were very good and look amazing installed on the ceiling of my campervan. Overall very pleased with the products received, was a 9 day wait from ordering to delivery.
Would/will definitely order from here again!
9 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Bradley,
Thank you for your fantastic 5-star review!
We're delighted to hear that you're so pleased with your Grey Geometric/Hexagon Panels and that they look amazing installed in your campervan. It's always great to see our products being used in such creative projects.
We appreciate your patience with the delivery time and are thrilled to know the quality of the panels met your expectations. Thank you for your recommendation, and we look forward to serving you again on your next project.
Kind regards,
British Homes Direct
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