British Bullion Bristol office. We were seen very promptly by our advisor Mary. She was very knowledgable and friendly - efficient and really helpful in the information she provided. We were happy wit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'd looked at a few ways of selling but receiving a quote after I'd sent it off didn't appeal to me, in fact sending it anywhere. Luckily I found a local British Bullion office in Belfast who were mo... See more
Company replied
I recently sold a gold coin through British Bullion. I rang up first thing & got an appointment that morning in Oldham. The staff were very friendly & helpful, they verified the coin in a couple of mi... See more
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Nice central safe location with secure entry. Very friendly staff. Bullion transaction was very easy. Told terms of business were 5 banking days for proceeds of sale. An email would inform me that tra... See more
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Company details
Written by the company
British Bullion is a premium gold buying and selling service that offers unrivalled expertise in the precious metals arena. British Bullion buys and sells gold, silver, platinum and palladium for customers across the UK. British Bullion operates out of the same office as The Vaults Group. The Vaults Group is Europe's largest independent Safe Deposit Box company with branches in Newcastle, Liverpool, Nottingham, Oldham, Bristol, Southampton, Reading, Edinburgh, Glasgow, Belfast Dublin, Cork, Blanchardstown, Barcelon and Madrid. Our Safe Deposit Boxes lie outside the banking system, and it is possible to buy and sell gold and silver bullion at highly competitive prices at any of our locations. Safe Deposit Boxes can be rented from £215 per year, with discounts available for long-term rentals.
Contact info
Suite 1, 61-64 High St, Basment Level, SO14 2NS , Southampton , United Kingdom
- 023 8004 1001
- info@britishbullion.co.uk
- britishbullion.co.uk
4.9
Excellent
265 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Helpful and friendly staff
Helpful and friendly staff. Absolute pleasure to do business with.
12 May 2026
Reply from British Bullion
Thank you so much for the 5 star review. We’re delighted to hear you had such a positive experience with our team. Providing helpful and friendly service is what we strive for, and it was an absolute pleasure doing business with you too. We look forward to seeing you again.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Great experience from start to finish
Great experience from start to finish - friendly, polite and professional - highly recommended!
14 May 2026
Reply from British Bullion
Dear Chris,
Thank you for the 5 star review. We’re delighted to hear you had a great experience from start to finish. Providing a friendly, polite, and professional service is always our goal, and appreciate your recommendation.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Happy Customer
I am very impressed with the service from them, they made my transaction very easy and kept me up to date with everything. The staff were knowledgable and they gave me a very good price. I would definitely recommend using them.
14 May 2026
Reply from British Bullion
Dear Jack,
Thank you so much for your fantastic review! We’re delighted to hear that you were impressed with the service and that our team made the transaction easy and stress-free for you. Keeping our customers informed and offering knowledgeable support at a great price is exactly what we aim for. We really appreciate your recommendation and look forward to helping you again in the future!
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Mary was very friendly
Mary was very friendly, helpful and knowledgeable. She was happy to carefully explain everything to us, as it was our first visit.
6 May 2026
Reply from British Bullion
Dear Adrian,
Thank you so much for your lovely review! We’re delighted to hear that Mary made your first visit such a positive experience. She takes great pride in making sure every customer feels comfortable, informed, and well looked after. We’ll be sure to pass along your kind words to her. We look forward to welcoming you again soon!
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Reply from British Bullion
Dear Monika,
Thank you for taking the time to review the service you received. We are really glad you found it to be amazing. We hope to welcome you back again soon.
Kind Regards,
Jennifer,
British Bullion.
From start to finish of the process it…
From start to finish of the process it was very easy to sell 2 x Sovereigns, got a fair price and funds were credited to my account within 2 or 3 days.
9 April 2026
Reply from British Bullion
Dear Mr. Duggan,
First of all thank you for choosing British Bullion.
Also for taking the time to review the service you received.
We hope you welcome you back again soon.
Kindest Regards ,
Jennifer,
British Bullion.
Great service and great staff
16 April 2026
Reply from British Bullion
Dear Karl,
Thank you for taking the time to review us a very kind 5 stars.
We are really pleased you found the service and staff to be great.
We hope to welcome you back again soon.
Kind Regards
Jennifer,
British Bullion.
Reply from British Bullion
Dear Val,
Firstly thank you for choosing British Bullion.
We are very pleased Jen was very helpful during your visit.
We will pass on your very kind feedback.
We hope to welcome you back again.
Kind Regards,
British Bullion.
Operations Team.
Amazing service through out
Amazing service through out, great prices and Amazing staff very helpful.
15 April 2026
Reply from British Bullion
Dear Cassie,
Thank you for choosing British Bullion and your very kind 5* Review.
We are really pleased you found our service and staff amazing.
We hope to welcome you back again soon.
Kind Regards,
Jennifer,
British Bullion.
Reply from British Bullion
Dear Rodney,
First of all, Thank you for choosing British Bullion.
We really appreciate you taking the time to review our services and that you found us helpful during your transaction.
We hope to welcome you back again soon.
Kind Regards,
Jennifer,
Bullion Operations Broker.
British Bullion.
Excellent service.
Excellent service with friendly staff. Best to either go online or phone the company in order to get an appointment for what you want.
8 April 2026
Reply from British Bullion
Dear Ms. Mcmellon,
Thank you for choosing British Bullion.
We are really pleased you found our staff to be friendly and that they offered an excellent service.
We aim to give the best customer service possible.
We hope to welcome you back again soon.
Kind Regards,
Jennifer,
Bullion Operations Broker.
British Bullion.
Great experience quick and efficient
Great experience quick and efficient , a big shout out to Graham who male things very easy. Highly recommend
8 April 2026
Reply from British Bullion
Dear Colm,
First of all thank you for choosing British Bullion Belfast.
We really appreciate your custom and kind feedback.
I will be sure to pass on this great review to Graham.
Kindest Regards,
Jennifer,
Bullion Operations Broker.
British Bullion.
Friendly efficient service
Friendly efficient service. Quick payout. James was a pleasure to deal with.
7 April 2026
Reply from British Bullion
Dear Janice,
First of all, thank you for choosing British Bullion.
We are really pleased you received an efficient and friendly service from James our Bullion Broker.
We will be sure to pass on your lovely feedback.
We hope to welcome you again soon.
Kind Regards,
Jennifer,
Bullion Operations Broker.
British Bullion.
Reply from British Bullion
Dear Krystyna,
Thank you so much for your kind 5-star review! We’re delighted to hear that you found our team helpful. We look forward to assisting you again in the future!
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Really incredible customer service and…
Really incredible customer service and care taken. From setting up appointment to on the day care and attention -- really excellent experience. Dylan was fast and efficient with the payout and communication was excellent. Thank you,
1 April 2026
Reply from British Bullion
Dear James,
Thank you for the 5 star review. We’re thrilled to hear you had such a positive experience from start to finish. Providing excellent care and clear communication is really important to us, so it’s great to know that came through on the day.
Dylan will be especially pleased to hear your feedback about the fast and efficient service. We truly appreciate you taking the time to share your experience.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Helpfull informative patcient
3 March 2026
Reply from British Bullion
Dear Mason,
Thank you for taking the time to review us a very kind 5 stars.
We are really pleased you found your experience with us helpful and informative.
We hope to welcome you back again soon.
Kind Regards
Jennifer,
Bullion Operations Broker.
British Bullion.
Reply from British Bullion
Dear Ian,
Thank you for taking the time to review us.
We are really pleased you found your experience with us swift and professional.
We hope to welcome you back again soon.
Kind Regards,
Jennifer,
Bullion Operations Broker,
British Bullion.
Made feel like one of the staff was…
Made feel like one of the staff was pleasure doing business with them will be back friendly staff
25 March 2026
Reply from British Bullion
Dear Benedict,
Thank you for the 5-star review!
We hope you welcome you back soon.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Excellent company to deal with it was…
Excellent company to deal with it was my first time and I was very impressed how efficiently the handled my order.
Wouldn’t hesitate to buy from them again.
Norman
31 March 2026
Unprompted review
Reply from British Bullion
Dear Norman,
Thank you so much for your kind words and 5-star review! We're delighted to hear that your first experience with us was such a positive one and that everything was handled efficiently. We look forward to welcoming you back soon.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
Jennifer was extremely helpful and patient.
Jennifer was extremely helpful and patient.
I was completely impressed with her professionalism and outstanding customer service. I highly recommend this business. Thank you very much 🙂
3 March 2026
Reply from British Bullion
Dear DB,
Thank you so much for your kind words and wonderful review! We’re delighted to hear about your positive experience. Jennifer will be especially pleased to know her helpfulness and professionalism made such an impression.
We truly appreciate you taking the time to share your feedback. We look forward to serving you again in the future!
Kind Regards,
Joanna MacDonald
Senior Bullion Operations
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