Britannia Rescue Reviews 577

Speed of service Correct diagnosis of problem

Prompt and professional service from beginning to end

Excellent! From the call handler to the agent the experience was reassuring and supportive. I only waited 15 mins before an agent arrived and I was on my way within another 10 mins. By comparison in 2024 the RAC took 19 hours to get out to me!

Very pleased with Brittania. Easy to deal with. Very helpful. Had a puncture in a carpark, as I have a 2018 ford there is no spare tyre !!!! Car taken on a low loader to my local garage. Very efficient service. Would recommend. So much cheaper than the big firms and for the same service.

Speed
Courtesy
Accuracy in arrival time

Very impressive service from Hobbs of Polegate. Rapid response, friendly and cheerful approach. Very efficient and had me back on the road in no time.

I set up a policy with Britannia Rescue in 2025, but unlike other breakdown services, I never received proper policy documents and there’s no online portal to view or manage it. They have lots of phone numbers, which is nice I guess, but when I asked for a policy document, all I got were a couple of PDFs with just the terms and conditions. Thankfully, I never needed them, and now the policy has expired, so I’ve moved to another service.

I arranged a confirmed same-day vehicle recovery on 17 March 2026, including a follow-up call confirming details and an estimated arrival time.
The recovery did not take place. I was not made aware of this and have not received an explanation as to why that happened.
As a direct result, I missed a time-sensitive diagnostic booking with a further new booking date. I have been left without a vehicle, and have had to cover ongoing car hire costs which I cannot sustain.

I raised a complaint, yet received communication(via post dated the very same day I sent the 1st complaint email) suggesting the matter had been “resolved,” which is not accurate.
I have called several times, the most recent of which I subsequently spent over 1 hour 20 minutes on the phone attempting to escalate this. During this call, as with previous phone calls, I was told my case would be referred internally. I requested written confirmation and a point of contact, but no follow-up email has been received.

At the time of writing, the issue remains unresolved, and no practical support (vehicle provision or reimbursement) has been put in place.

I am simply seeking:
1. Accountability for the failed recovery
2. Clear and Accurate communication
3. A practical resolution to the ongoing impact

In a stressful situation I don't have a bad word to say about my experience from start to finish. The phone agent was clear, precise well mannered and calming. The recovery agent/technician was an absolute gentleman, knowledgeable and friendly. The best experience I've had with various breakdown companies. Thank you Britannia!

We had a tyre blow out and they were extremely prompt.n

Efficient, friendly, fully explained. Fixed the problem.

Fantastic experience with Hinton Rescue as part of Britannia Breakdown. A good experience from the initial phone call through to the problem being sorted.

Perfect easy to use breakdown service and well informed of what was happening.

They were very efficient and it was the first time I had ever called a breakdown cover and I have been driving for 50 years

They contracted a recovery to Burrows, the driver turned up within 2 hours and 1 hour later was all recovered. Timely manner I'd say.

Well done.

Excellent communication and very good response time. Would highly recommend

Excellent service from start to finish from the initial phone call to the recovery. Highly recommended.