Britannia Rescue Reviews 567

Professional call handler, asked if in a safe place- if I was alone and did I have any additional concerns or needs. Fast service well communicated by text, then phoned by mechanic - given advice whilst I waited- turned up within 30 mins- quickly sorted the problem and made sure all ok for journey onwards- brilliant service- been with Brittania for 4 years and wouldn’t go anywhere else! Thanks again!🌟

They use agents (normally "Automania" in West London) who are thoroughly splendid - and their prices for "Home start" are cheaper than the biiger names

Needed recovery recently when I broke down in a busy junction and I didn't have my account details or login to hand. It was easy to find the phone number on their website, they quickly located my account and arranged recovery, the recovery truck arrived in a reasonable time (60 mins ish), driver was friendly, they also arranged and paid for transport to a garage the next day once I had booked it in (again friendly driver, arrived reasonably fast considering I was at home and it wasn't an emergency, maybe 90 mins).

They also give you a call once ever 30 mins when you're by the roadside which is nice because I've experienced other breakdown services that have literally said they would book a recovery truck and then not done so (so you phone 1-2 hours later to get an update and are told nothing is on the way, sorry about that, we'll contact a recovery service now), at least if they phone you every 30 mins you know they've not forgotten about you and can figure out pretty quick if they've not booked anything.

Excellent service from start to finish - arrived quickly and got us home smoothly and safely. Would highly recommend

Broke down and within 2 hours I was back at home perfect service

I must highly recommend Britannia Rescue for their help at the weekend. My car had a flat battery. Turns out it was the original battery (over 20 years old!) Agent turned up quicker than I anticipated and diagnosed the issue, got the car started and I hotfooted it to Halfords to get a new battery! Friendly, helpful and efficient. Can't fault them! Thank you.

Excellent service, no problems from start to finish. Would highly recommend.

I had a really positive experience using this service. What mattered most to me was being able to report my breakdown easily, getting a quick response, and feeling safe throughout the whole situation—and they delivered on all of that.

From the initial phone call to the recovery itself, everything was handled professionally. The person I spoke to on the phone was clear, helpful, and reassuring, which made a stressful situation much easier. The driver who came out to tow my car was just as professional—punctual, efficient, and friendly.

My car was safely taken to the garage without any issues, and I felt well looked after from start to finish. Overall, a smooth and reliable service that I would definitely recommend.

It took 2 1/2 hours for tow truck to arrive. it was then too late too get to the garage where I had booked in for the tyre to be changed

Good staff and service

My 2021 Suzuki Swace has always been 100% reliable so when I went to start it and nothing happened but loads of warnings about various things not working I suspected a battery fault. However, the usual work around did not help so I called Britannia Rescue and gave the symptoms. I was at home and so it was not an emergency. About two hours later Mike appeared in a van and without needing further diagnosis attached a power pack and the car started at once. We ran the engine to charge the battery but found that when fully charged it was only 40% full. With that knowledge I was able to obtain a replacement and all is now well. This was excellent service from a man who clearly knew cars inside out. This one event, the only time I have need to use the service, more than justified the annual subscription.

Very swift and competent

Brittania was very prompt in answering my call call handler was very supportive and the driver very polite and friendly they made a difficult experience very bearable

I know this is premedittated but I'm going from my expererince of getting information regarding the policy and then buying it, solely on the fact I wanted cover that gave me the option of choosing whether I took my car to a local garage for repair or I could choose my home adress you would be surprised but 99% of breakdown companies DO NOT give you that option you are forced to goto a local garage first. I do not use garages I have a mechanic locally who does the work a lot cheasper and a proper job. I will never pay garage scam prices. I'm so happy I have this cover and found this company yes you can get cover cheaper but this is peace of mind for me and also their reviews speak for themselves

Easily contacted, responded quickly.
Great service from all involved.
Many thanks

Fabulous service from Britannia Rescue. First breakdown ever, Natalie who answered the phone was calm (I wasn't!) efficient and fast. Got recovery vehicle that could manage my VW T4 with ease. Very impressed. She made sure the recovery chap knew I was a wheelchair user and that I would be able to get into the recovery vehicle and then rang me back to confirm all was ok. Hopefully won't ever need them again but less stressed than I would have been had Britannia Rescue been not so good. All the shiny stars from me. Excellent service, thankyou

Britannia Rescue were helpful, competent and friendly.