don't like using this type of service but application was quick and painless. 12 quid for 24 hrs, is that good? this type of operation always gives me the data protection heeby-jeebies
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had problems with the online cancellation form but was able to do an online chat and the lovely lady went above and beyond for helping me
Company replied
This is the 2nd time I have used Briefly and find them so easy to use and fast no messing.’ Even the chat service was quick at answering. The only thing with me I purchased a policy for a week and... See more
Company replied
Gave me what I wanted. Competitive prices, although it does fluctuate upwards too often.
Company replied
Company details
Written by the company
Briefly is a fast, flexible motor insurance provider offering temporary car and van cover from 1 hour up to 28 days. As part of the Acorn Group, we specialise in short-term insurance products that help drivers get on the road quickly and confidently. Whether you need cover for borrowing a vehicle, test driving, or driving a newly purchased car, our streamlined platform makes it easy to purchase insurance online in minutes. We also offer impound insurance policies, helping drivers meet legal requirements and retrieve seized vehicles without delay. Our mobile-friendly quote journey is designed for speed and simplicity, with insurance documents available immediately and clear, transparent terms. We focus on delivering a hassle-free experience with flexible cover options tailored to your needs. At Briefly Cover, we’re committed to making temporary motor insurance straightforward, affordable, and customer-focused. With responsive support and a user-first approach, we help drivers get insured quickly and safely. Whether you need insurance for a few hours, a weekend, or nearly a month, Briefly is your trusted solution for short-term motor insurance in the UK.
Contact info
United Kingdom
- brieflycover.co.uk
4.3
Excellent
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful online chat
I had problems with the online cancellation form but was able to do an online chat and the lovely lady went above and beyond for helping me
22 September 2025
Unprompted review
Reply from Briefly
Good morning Becky,
We are sorry you encountered issues with the online cancellation form and are glad that a member of the team was able to assist you!
You'll be pleased to know that shortly it will be possible to complete a cancellation directly from the Briefly customer portal.
Have a great day!
The Briefly Team
Quick, easy and good quote
Quick and easy online process. Needed one day cover to move our son back to Uni. Quote received from Briefly was almost half of others we tried. No brainer 😁
11 September 2025
Unprompted review
Reply from Briefly
Hi Mark,
Thank you for the 5* review! We are happy to hear you were pleased with the price and found the process easy! Hope the Uni move went without a hitch!
Have a good day!
The Briefly Team
Thanks veer good service
11 September 2025
Unprompted review
Reply from Briefly
Hello Lakhdeep,
Thank you for your 5* review and excellent feedback!
Have a great day!
The Briefly Team
I wish I give no star but no option
I wish I give no star but no option. People should think before deal with.
30 August 2025
Unprompted review
Reply from Briefly
Good Morning Asm,
Thank you for replying to the request to provide more information. We can see that you contacted us about cancelling an impound policy that you purchased. Unfortunately Impound policies are non refundable so we are unable to help on this matter. If you need any further assistance on anything else please reach out to the team.
Thank you,
The Briefly Team
Reply from Briefly
Hello Peter,
Thank you for your feedback, we hope Briefly has met all your needs!
The Briefly Team
Quick and easy to use also a great price
Quick and easy to use also a great price
30 August 2025
Unprompted review
Reply from Briefly
Good Afternoon,
We are really happy that you found Briefly quick and easy to use!
Have a great day!
The Briefly Team
Ease of use and quick
Ease of use and quick. Can't fault the online service.
29 August 2025
Unprompted review
Reply from Briefly
Good Morning
Thank you for the excellent feedback. We are glad that you found it quick and easy to buy your insurance policy
Have a great day!
The Briefly Team
Hi my experience was difficult and the…
Hi my experience was difficult and the operator before Dawn was un helpful. But Dawn was very good and helped me save a lot of money as she corrected the wrong email I put. Thank you Dawan.
29 August 2025
Unprompted review
Reply from Briefly
Hello Mohamed,
Thank you for your 5 star review and excellent feedback! It's great to hear that Dawn was helpful and managed to resolve the problem for you. We will be sure to pass your feedback onto her.
Thank you,
The Briefly Team
Won't let me update number plate…
Won't let me update number plate details , forcing me to cancel and won't refund me either . Scam company
29 August 2025
Unprompted review
Reply from Briefly
Hello Alex,
Sorry to hear you have had issues entering your number plate details. I've just privately messaged to ask for more information to see if we can get this resolved for you as soon as possible.
The Briefly Team
Straight forward and easy to do
Straight forward and easy to do. I chose a week because it was only double the day price. I put in my details and within 10 mins was driving.
26 August 2025
Unprompted review
Reply from Briefly
Good morning,
Thank you so much for your excellent feedback and 5-stars!
Have a wonderful day,
The Briefly Team
Had to cancel and rebook my cover
Had to cancel and rebook my cover, and both Millie and Kiera were great. No hassle.
22 August 2025
Unprompted review
Reply from Briefly
Good morning,
Thank you so much for your great feedback! We will be sure to pass that on to Millie and Kiera
Have a great day,
The Briefly Team
Reply from Briefly
Good morning,
Thank you so much for your excellent feedback and 5-star rating!
Have a great day,
The Briefly Team
Millie was extremely helpful in my hour…
Millie was extremely helpful in my hour of need as I had originally put in the wrong reg no by one digit, silly me, so she kindly cancelled it and I can now rebook the temp insurance, great service and thank you Millie!
15 August 2025
Unprompted review
Reply from Briefly
Good morning Diane,
Thank you very much for your lovely feedback and 5-stars!
Have a great day,
The Briefly Team
GO TO INSURANCE …
I have no issues with this site fast response easy to fill form and online docs no issues
8 August 2025
Unprompted review
Reply from Briefly
Hi Robert,
Thank you so much for the positive feedback and 5-stars!
We really appreciate it,
The Briefly Team
I have had a great experience app is…
I have had a great experience app is nice and easy to use very fast and good rates
2 August 2025
Unprompted review
Reply from Briefly
Good morning Darren,
Thank you so much for your great feedback and 5-star rating!
We’re thrilled to hear you’ve had a great experience and Briefly easy to use with fast service and good rates, that’s exactly what we aim for!
Have a great day!
The Briefly Team
Great service from Jack
24 July 2025
Unprompted review
Reply from Briefly
Good afternoon,
Thank you so much for your great feedback!
We’re delighted to hear that Jack provided you with excellent service, we’ll be sure to pass on your kind words to him.
Have a great day!
The Briefly Team
Millie was great and understand my…
Millie was great and understand my concern
Thank you Millie so much
24 July 2025
Unprompted review
Reply from Briefly
Good morning Aziz,
Thank you so much for your kind words and lovely feedback!
We’re so pleased to hear that Millie was able to support you and understand your concerns, we’ll be sure to pass on your thanks to her.
Have a great day!
The Briefly Team
Website poor and unfriendly !
I tried to get a quote online, but it's impossible because the search engine can't find my vehicle by license plate number. There's no option to manually enter data, and a quote is impossible. It's a very primitive and outdated service that should be pleasant and user-friendly. I'm disappointed.
22 July 2025
Unprompted review
Reply from Briefly
Good morning Simon,
Thank you for your feedback, we're sorry to hear that you found the website difficult to use.
We appreciate you highlighting the issue with the vehicle search and the lack of a manual entry option. Your comments are really helpful as we continue to improve the experience for all our users.
Kind regards,
The Briefly Team
AVOID THIS COMPANY
AVOID THIS COMPANY
Disappointing Experience - No Refund Despite Valid Cancellation
I purchased temporary car insurance from this company, but unfortunately, I had to cancel it within 24 hours due to the vehicle being faulty and requiring a return to the dealer. Despite the cancellation being well within a reasonable timeframe and due to circumstances beyond my control, I was informed that no refund would be provided.
While I understand that insurance policies have terms and conditions, the inflexibility shown when a genuine issue arose - particularly when the cancellation occurred so quickly after purchase - was disappointing. The lack of consideration for customers facing unexpected situations, such as a faulty vehicle purchase, reflects poorly on their customer service approach.
I would recommend carefully reviewing their cancellation and refund policies before purchasing, as they appear to offer little flexibility even in legitimate circumstances.
8 July 2025
Unprompted review
Reply from Briefly
Hello John,
Thank you for taking the time to share your feedback, we're really sorry to hear about your experience.
Our Customer Service team will be in touch shortly to investigate this further. In the meantime, please could you provide us with your contact details or order reference so we can look into this as quickly as possible?
Kind regards,
The Briefly Team
Great insurance company it's work any…
Great insurance company it's work any time 24 /7
8 July 2025
Unprompted review
Reply from Briefly
Good morning,
Thank you so much for your excellent feedback and 5-star rating!
Have a great day,
The Briefly Team
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