Briefly Reviews 

139
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy to use, quick, and straightforward for obtaining temporary insurance. Many people appreciate the competitive and fair pricing, often noting its excellent value. Reviewers frequently highlight the efficient and friendly customer service, with staff members often going above and beyond to assist, making the overall user experience simple and reliable. However, some customers also noted difficulties in obtaining a quote, with some reporting being ignored or encountering an overly complex questioning system that required providing personal details already supplied.

What people talk about most

Price

Clients share positive opinions on price, consistently finding it to be competitive and affordable compared... See more

Service

People report positive experiences with service, often highlighting its ease of use, speed, and efficiency.... See more

User experience

Customers had positive experiences with user experience, finding the application process quick, painless, and... See more

Value for money

Consumers generally express satisfaction with the value for money, often finding prices to be cheaper than... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

don't like using this type of service but application was quick and painless. 12 quid for 24 hrs, is that good? this type of operation always gives me the data protection heeby-jeebies

Company replied

Rated 4 out of 5 stars

I had problems with the online cancellation form but was able to do an online chat and the lovely lady went above and beyond for helping me

Company replied

Rated 4 out of 5 stars

This is the 2nd time I have used Briefly and find them so easy to use and fast no messing.’ Even the chat service was quick at answering. The only thing with me I purchased a policy for a week and... See more

Company replied

Rated 4 out of 5 stars

Gave me what I wanted. Competitive prices, although it does fluctuate upwards too often.

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Commercial Insurance Company

Written by the company

Briefly is a fast, flexible motor insurance provider offering temporary car and van cover from 1 hour up to 28 days. As part of the Acorn Group, we specialise in short-term insurance products that help drivers get on the road quickly and confidently. Whether you need cover for borrowing a vehicle, test driving, or driving a newly purchased car, our streamlined platform makes it easy to purchase insurance online in minutes. We also offer impound insurance policies, helping drivers meet legal requirements and retrieve seized vehicles without delay. Our mobile-friendly quote journey is designed for speed and simplicity, with insurance documents available immediately and clear, transparent terms. We focus on delivering a hassle-free experience with flexible cover options tailored to your needs. At Briefly Cover, we’re committed to making temporary motor insurance straightforward, affordable, and customer-focused. With responsive support and a user-first approach, we help drivers get insured quickly and safely. Whether you need insurance for a few hours, a weekend, or nearly a month, Briefly is your trusted solution for short-term motor insurance in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(139)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Such a simple easy to use site with very reasonable prices and super quick temporary car insurance to get you on the road when an annual policy is not needed. Would definitely recommend and use again.

29 November 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello

Thank your for the excellent feedback and 5 ⭐️ review! Happy to hear you would recommend Briefly and were happy with the price

The Briefly Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy
Cheapest

28 November 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Afton,

Thanks for your 5 ⭐️ review!

Have a great day

The Briefly Team

Rated 5 out of 5 stars

Excellent service from start to finish …

Excellent service from start to finish Excellent rates and instant cover would highly recommend 👌

20 November 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi Andy - thanks very much for leaving a great review. We really appreciate that.

Briefly

Rated 5 out of 5 stars

Sick of annual and used this so…

Sick of annual and used this so convenient just put driving licence number in purchase fair price too and your away

25 November 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi Andrew - we're pleased that Briefly works for your needs! Thanks for the positive review.

Briefly team

Rated 5 out of 5 stars

1st time

First time I have ever needed cover for such a short period very easy to use

4 November 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi allisonjoe - thanks for taking the time to leave a review and for your positive feedback,

Briefly

Rated 1 out of 5 stars

Avoid at all cost

The app changed the value of my car from 3000 to 300 yet they continued to sell me fully comp insurance with a 500 excess then tried to blame me when I complained. This is still ongoing

20 October 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi Abdy - sorry this has been frustrating.

Our system is set-up so that we don't quote if the vehicle value is less than the excess - so this situation shouldn't arise.

We'll reach out and try and get this resolved for you.

Briefly

Rated 5 out of 5 stars

Older but careful

Easy to access, catering for the older more careful driver. All worked out well.

11 November 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi Mr Cook - Thanks very much for your positive review. We're glad we met your needs.

Best regards,

Briefly

Rated 1 out of 5 stars

You guys are very expensive

You guys are very expensive, even though my car was in great condition and bought from dealership, I told customer care if I can get any discount and I was ready to share pics of car but not luck. And ended up buying high value insurance, you guys should improve service for customers whose car in great condition.

27 September 2025
Unprompted review
Briefly logo

Reply from Briefly

Hi Rais,

We only sell via the briefly website. We provide you with an insurance quote based on the information you give in the sales journey. Our customer service team can help with any issues or problems but do not provide discounts or sales.

Sorry we couldn't provide you with a price that was acceptable.

All the best,

Briefly team

Rated 5 out of 5 stars

My car has been written off in flood

My car has been written off in flood. It took approximately 10 mins to complete the information and obtain insurance. able to drive immediately.
The site is easy to navigate.
I would recommend this company, and wouldn't hesitate in using them again should the need arise.

19 November 2025
Unprompted review
Briefly logo

Reply from Briefly

Good morning Jennifer,

Really sorry to hear that your car was written off in a flood. Given the circumstances we are extra pleased that Briefly was able to get cover sorted for you quickly and easily! Thanks for the 5 ⭐️ review!

The Briefly Team

Rated 5 out of 5 stars

Great value

Great value

Great quote

Rialeble

💪

17 November 2025
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Sergio,

Thanks for your 5 ⭐️ review, we are happy you were pleased with the price!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Quickly reassured…

Took out a short term policy and the morning after I convinced myself that I had misinterpreted the question regarding traffic offences so used the web chat to see if I could amend my policy. Spoke with Millie who checked everything and reassured me that all was good and my original understanding was correct. So I was safe to use the car. Mille was very helpful and clear in her replies. Nice to communicate with a human rather than a bot.

6 November 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Mike,

Happy to hear Millie was able to assist you with your query. We will be sure to share the feedback with her!

Have a great day

The Briefly Team

Rated 5 out of 5 stars

Definitely worth using for future purposes!

After trying several insurance companies before I try this one, none of them has offered me temporary insurance because I have an old BMW, but Briefly has. The only one that offered me insurance for £103 for 4h only. However, I was really glad with the price and quick service with Briefly. Definitely to use for future purposes!

2 November 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Muhannad,

Happy to hear you were able to get covered with Briefly and that it was a quick process for you. Thanks for the 5 star review and we hope you will consider using Briefly again in the future.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Very easy to use and cheaper than other…

Very easy to use and cheaper than other websites, highly recommended

29 October 2025
Unprompted review
Briefly logo

Reply from Briefly

Good Afternoon Julia,

Great to hear that you found Briefly easy to use and found our prices to be very competitive! A quick tip for the future - as an existing customer you can get an even quicker quote when using the Briefly Portal

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Great service

Great service - had to drive my elderly fathers car back home and this service made it possible.
Easy to use and good value
Highly recommend it

25 October 2025
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Gordon,

We are glad to hear you found Briefly useful for your journey and were happy with the price!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Simple to use

Simple to use . Very cheap . Love the fact you can insurance a vehicle for hours rather than a whole day. Really simple and easy .

26 September 2025
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Kat,

We're happy to hear that you found Briefly easy to use, were satisfied with the price and appreciated the flexible policy lengths

Have a great day!

The Briefly Team

Rated 4 out of 5 stars

Very helpful online chat

I had problems with the online cancellation form but was able to do an online chat and the lovely lady went above and beyond for helping me

22 September 2025
Unprompted review
Briefly logo

Reply from Briefly

Good morning Becky,

We are sorry you encountered issues with the online cancellation form and are glad that a member of the team was able to assist you!

You'll be pleased to know that shortly it will be possible to complete a cancellation directly from the Briefly customer portal.

Have a great day!

The Briefly Team

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