Brewser Reviews 759

Father's day beer box! I brought this 2.5 weeks before Father's day with the website stating "delivered in time for Father's day". I hadn't heard anything between the order confirmation email and the Saturday before Father's day which was when I was worried about the delivery so messaged on Instagram as there is no email address available. Still nothing by late Saturday so I found that an Oliver Morgan was one of the owners so also messaged him directly. I've chased both of these contacts with no reply still and so would suggest avoiding the company. The box arrived on Monday afternoon which is all well and good but I felt bad explaining to my dad on the day that I had infact brought him something but that it just hadn't turned up. Such a shame as his birthday is coming up in August and a beer subscription could have been an ideal gift that I could have continued each year (he is a hard person to buy for). I wondered if they have anything to do with Bier company/Bier Nuts as we had a very similar issue with a beer themed Christmas advent calendar from them a few years ago. Bottom line would be to use them with caution from my perspective, maybe the subscriptions are their focus with these one of purchases at the bottom of their attention but ether way a very disappointing experience from supposedly the UKs best.

I've been a member for a few months now and the monthly craft beers have been really excellent, much better than other beer clubs I've been in in the past. Plus their customer service seems really great too. My last month's delivery never arrived when the shipping company claimed it had, and Ash sorted it out for me quickly without any hassle, and a replacement case was soon on my doorstep.

Had an incorrect delivery that was investigated and rectified within a working day

Needed assistance on a refund and the reply was super quick, helpful and friendly service. An excellent company to deal with if you have any issues at all.

I’ve been using Brewser since they got started and absolutely love it. The idea is genius, being able to buy beer from breweries all over the UK through one simple website is a lot of fun and so easy. But beyond that their customer service is exceptional. Any issues or questions I’ve had have been answered above and beyond my expectations. A truly fantastic business

Thought I'd buy a Cloudwater X Collab box to see what all the fuss was about and am really impressed! Not a single dud or filler in the selection. Excellent ordering experience and superlative service from the Brewser gang. Beer52 could learn a thing or two from these guys.

Having been underwhelmed by previous beer subscriptions, I gave Brewser a go. Over the last 14 months I have enjoyed the highest quality craft beer available. The team are responsive and helpful with any queries. I look forward to many more beers in the future.

Great way to dis over new beers and breweries.
Easy to pause for a month or 2 and any issues are always solved promptly and pleasantly

Great service, great delivery, great beer selection with lots of flexabilty. What can I say but give them a go. If you love beer you won't regret it.

I’ve been a Brewser subscriber for nearly 3 years. The service these guys offer is second to none! Independant Craft Beer delivered straight to your door in a well put together plan. Super easy to change/cancel/pause. They have unbelievable customer service any issues are dealt with in a quick and professional manner. If you’re after a beer subscription this is the one!

Been using Brewser for nearly 2 years now. For me, there is no better beer subscription service out there. An unbeatable selection of breweries available at great prices, all packaged up in an easy to use web service, that lets me pause, cancel or change my subscription without fuss.
It’s clear to me Brewser care about each of the breweries on their service, I’ve found so many incredible breweries across the country and fallen in love with the Craft Beer scene because of it.

Brewser is a brilliant way for fans of craft beer to discover new breweries from all over the UK.
I have found the range of products varied and generally of excellent quality and value.
Moreover, any small issues I have had have always been dealt with in a friendly, professional manner.

Great company, quick to sort out any problems with your monthly beers (not that there is usually any problems) Great service and generally nice people.

Love Brewser, great way to get great craft beer, every box so far has been a winner .
Fantastic customer service as well.
Highly recommend.

Great customer service from Brewser. If ever I have a query they are very prompt to respond. Excellent selection of breweries to choose from and we've sampled some really great beers. Support small companies and breweries with a subscription.

I’ve had a few beer subs and Brewser is easily the best. If you know what you’re after then you’ll probably find it there, or you can sit back and let them recommend a box. If things go wrong their customer service is great!
Importantly, the beer comes straight from the brewery so couldn’t be in better condition.

I've been a member of Brewser for two years and cannot fault it. The choice available is vast and the specials boxes are always worth looking at.
Any minor issues have been rectified quicker than expected.

I have been a Brewser customer for over a year now, and what set's Brewser apart is flexibility and choice.
You decide which brewery to choose from and what type of ale to select from carefully curated cases.
You are in control of what beer you receive.
An old favourite or something new? And with new breweries coming on board often there is always ample choice.

Been with Brewser probably 8/9 months now and thoroughly enjoying it. A different brewery every month. I'm on Discovery subscription(£28 per month). Think it's really good value for 8 beers. Have tried many breweries I'd not heard of and loved some so much I've ordered directly from them too.

Also just recently had experience with the customer care them as unfortunately had a damaged delivery caused by their delivery partner. That experience proved that they care for their customers. A prompt email and also a telephone call all to help resolve. Really pleased with the customer service and already looking forward to my next delivery.

Top notch service and excellent premise for connecting you to quality breweries