Brewser Reviews 759

I'm 2 months in with this lot and, so far, all seems good.

You'll want to try Brewser if you like craft beer and want a monthly box of excellent beer from some of the best-known craft brewers in the UK that'll end up being marginally cheaper than if you bought it from the brewery directly. Quite how they manage this is anyone's guess but I've had a DEYA box and the Attic box and both were as advertised and really good value. The DEYA one in particular was quite a bit cheaper.

While I've no real gripes, this is a small company right now so communication is a bit of a mixed bag (no phone number and a really dumb AI chatbot) and delivery times seem haphazard but, right now, this is offset by the beer. If it keeps delivering, I'll keep buying. Being super picky, I'd like to see more breweries but that's a really small moan.

Ordered a box of beer and got the delivery info from Evri... Waited and wait, never arrived, enough said about them the better. Awful service from Evri.

I contacted chatted through with Ash from Brewser, they organised a replacement. Excellent service

Thought I would give them ago as they had some Deya beers I like, ordered on Monday and it said postage would be free on their "Free Wednesday" deal, brilliant. Have just checked and it is now saying it will be next Wednesday for dispatch, looking on the website in more detail I have found that it is dispatched the following week, which to me should be made more clearer,I would have rather paid for delivery and had it for the weekend. I've cancelled my order and was told that it was a "good will gesture" as they don't normally allow cancellations when delivery time is the reason for cancellation, which I think is unreasonable as most people must surely be ordering for the weekend ahead.

Fantastic customer service, pleasure dealing with brewser. Great service as always 🙂

Very good (and very prompt) customer service

The only reason I use Brewser is to get beers from a specific brewery. Twice now they've sent me a 'surprise' box of beers I don't want. After the first box I made sure to schedule my preferred brewery for the next year.
Apparently at some point they completely changed their system and decided to put me back onto a 'surprise box' subscription despite my dozen scheduled orders.
I'm now out nearly £80 and have another box of beers I don't particularly want.
If I had another option for the beers I like I'd not use this service again, unfortunately I'm stuck with them.

Good beer and choice. Easy to select snd manage subscription. It can be difficult to get in touch with customer service, but they are very helpful once they are in touch.

Restarted my subscription without consent, charged me for the box. Will look to involve police if not resolved

I rarely ever write reviews but I’m fuming that Brewser 2.0 have taken £38 from me for a subscription that I haven’t asked for. I had one for a very short time a few years ago but suddenly they have now decided to restart the subscription. This is theft! Order number #2502

*Following this I have finally managed to get in touch with the company who have promised me a full refund. In fairness they were apologetic and explained it was a glitch in the system. Will delete once I have received the refund.

Like others have said. Restarted a long-since cancelled subscription without notice or permission which I will be raising with my bank. I assume this has got to be illegal?

I was happy with Brewser until the recent website redesign.

First, I wanted to skip a month due to currently having plenty of beer at home. When I went to the website to do this, I found it was being redesigned. When people's money is on the line, you really shouldn't have downtime for your website. Even a day before my next order was confirmed, the website was still down. I was only able to cancel in time because I kept repeatedly checking.

If there is a problem, good luck solving it, because the website doesn't appear to provide any contact information.

Second, I haven't been thrilled with some of the recent boxes, so I hoped to look through all the breweries and pick a box that might be more to my taste for my next upcoming box after the skipped one. The website now offers barely a dozen breweries to choose from instead of the huge number it had before. If this continues, I won't have much reason to keep the subscription, especially given that most of the breweries that are available are the bigger ones I've already tried anyway, and I'm more interested in trying out beers from new, small breweries. I wondered if this was user error and I was simply missing something on the site, but other commenters here and on Facebook have noted the same thing, so it seems it's not just me.

A good service at its peak. Decent choice to help you try different breweries. Any issues sorted quickly by customer service (such as accidental billing after a system migration).

Cancelled my subscription over a year ago and last night they have restarted my subscription, without my permission or authority and are sending me a box of beer and charging me for it. I fear their new website has reactivated EVERYONES subscription. Really the worst experence. Please cancel Order #2616, as I did not make it and refund any monies taken from my credit card. Also remove all my details from your database.

Cancelled my subscription a year ago and they have just charged me again. According to the FAQ they can't refund as it will already be sent. Going through the cancellation process again it is deliberately confusing. Companies that is those kind of tactics are con artists. Lame.

The beer is good, but the customer service is non existent. The new chat bot ignores you then claims the problem is resolved.

My last order was dispatched with Evri and ended up at the wrong street and postcode (thought they happily took a picture to confirm they are useless) but Evri dont take any responsibility for error, and I can’t get hold of anyone at Brewser.

Edit to say that Brewser called me the second i’d posted this to apologise for the new 2.0 chat which still needs work, and refunded my missing order which has turned around my opinion of their customer service.

Evri are still the worst though.

Brewser 2.0 is terrible, the worst website to navigate. Cannot line up breweries months in advance unlike before. Been delivered a brewery that you have sent me before. All in all this is terrible and I will not be using ever again. That is once you delete my account as I am unable to on your site.

Really excellent service, and great staff.

Brewser.beer always delivers great service and an awesome mix of beers from top breweries. Every box is a surprise—always something new and tasty. Highly recommend for anyone who loves trying different craft beers!

I have given them a one star review purely on the basis that they use Evri for their delivery service. Evri are the absolute pits

Been a member for a good while now, selection is incredible, amazing deals and some top notch breweries and some little gems on the discovery boxes, have to say he Customer service is second to NONE, never a problem for these guys