The best beers direct from some of the best breweries in the UK, straight to your door. An ever rotating range of some smaller interesting breweries paired with the site's resident breweries who repre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the... See more
Company replied
Excellent beer and hassle free delivery to your door. Love the brewers recommendations on the info sheet and the occasional freebies (stickers, beer mats, etc). The subscription service is very reliab... See more
Company replied
Having had last months Surprise Box sent back to the brewery , damaged, by Evri and not receiving a replacement I tried to contact Brewser. I had no luck because the Help button on their Website was n... See more
Company replied
Company details
Written by the company
Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.
Contact info
Brewser HQ, LL28, Colwyn Bay, United Kingdom
- hello@brewser.beer
- brewser.beer
4.6
Excellent
751 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service from Ash to resolve non-delivery shenanigans from Evri. The brewser people are obviously passionate about supporting indie breweries, and the monthly line up is something you look forward to so you can try new breweries from all over the uk.
15 May 2026
Unprompted review
Reply from Brewser
Hey Martin, Thanks so much for leaving your review. Super pleased to have been able to get things resolved for you. Thanks for choosing Brewser.
Great selection of beers, including old favourites and new ones
Been a subscriber for a couple of years now, great selection of regular breweries and interesting monthly guests: almost always something that I’ve not heard of before.
I’ve literally only just had my first issue with the deliveries (which was down to the courier, not Brewser). Ash sorted out a replacement box immediately, and was in contact to make sure all went well (he even called to make sure I was sorted, which was above and beyond)
2 May 2026
Unprompted review
Reply from Brewser
Hey, thanks for taking the time to leave a review. We really appreciate it. So happy to hear that your enjoying your subscription, the breweries on offer each month, and our customer support.
We truly appreciate you as a long-term subscriber 🙏
Great Customer Service
Having had many beer boxes delivered with no issues I got in touch as one of the cans in a recent order was damaged upon delivery. Messaged late in the evening and had a reply from Ash by the next morning and credit onto my account within a half an hour. Can't ask for more. Thanks!
1 May 2026
Unprompted review
Reply from Brewser
Hey Sean, thanks for taking the time to leave your review. Always a pleasure helping and getting things sorted. Thanks for choosing Brewser!
Some of the best customer service I’ve…
Some of the best customer service I’ve come across. Very responsive and sorted my issue very quickly, Ash was fantastic!
29 April 2026
Unprompted review
Reply from Brewser
Hey Joe, Thank you for your kind words. Pleased to have been able to get the issue resolved quickly for you. Customer service is something we care a lot about and always will do our very best to get our subscribers sorted nice and fast. Thanks for choosing Brewser!
Excellent customer service from Ash
Excellent customer service from Ash, issues sorted in a few minutes
20 April 2026
Unprompted review
Reply from Brewser
Hey Jake. Many thanks for taking the time to leave your review. It was my pleasure to have been able to get this resolved quickly for you. Thanks for choosing Brewser!
I've been into craft beer for years but…
I've been into craft beer for years but kept drinking the same handful of breweries. Brewser fixed that. Every box has introduced me to something I'd never have found on my own, and the quality has been consistently good. It feels like someone who actually knows beer put it together.
2 April 2026
Unprompted review
Reply from Brewser
Hey Sarah, Thanks for taking the time to leave your review. We are thrilled to hear this. This is exactly why Brewser exists. We appreciate your kind words. Thanks for choosing Brewser!
Excellent customer service from Ash.
I messed up my online order and reached out for help. Ash in customer support was superb in sorting things out for me.
30 March 2026
Unprompted review
Reply from Brewser
Hey Mark, Thanks for taking the time to leave your review. Very pleased to have been able to get this resolved for you, and make sure your order was you wanted. Thanks for choosing Brewser!
Had a problem with my delivery that was…
Had a problem with my delivery that was no fault of the Brewer team, they replied quickly and sent out a replacement box the next week
20 March 2026
Unprompted review
Reply from Brewser
Hey Richard, Thanks for taking the time to leave your review. Very pleased to have been able to get you a replacement box on the way to you and beers in your fridge. Thanks for choosing Brewser!
Good variety of breweries I’d not heard…
Good variety of breweries I’d not heard of. Tech support very caring. Ash wasn’t going to stop until he’d solved my problem.
19 March 2026
Unprompted review
Reply from Brewser
Hey Neil, Thank you for leaving your review. So pleased to heart that your happy with the variety of breweries on offer here at Brewser. And pleased to have been able to offer you the support and get you sorted. Thanks for choosing Brewser!
Great value and amazing service
Great value and amazing service, I am happy to recommend Brewser to anyone looking for an interesting selection of beers every month.
9 March 2026
Unprompted review
Reply from Brewser
Hey Mick, Thanks for taking the time to leave a review. Happy to hear all is working well for you and that you are enjoying Brewser. Thanks for recommending us!
They actually care
Responsive, caring customer service to fix problems, and the beers are great too.
13 February 2026
Unprompted review
Reply from Brewser
Hey Chris,
Thanks for taking the time to leave a review. Pleased to hear we could get things sorted nice and quickly. Also great to hear that your enjoying the beers. Thanks for choosing Brewser.
Excellent
The range of beers is very good and the discovery boxes have a good range. Customer service was quick and friendly and sorted my queston within minutes.
12 February 2026
Unprompted review
Reply from Brewser
Hey Andrew, thank you for taking the time to leave your review. Thrilled to hear that the offering of breweries is good and that the range of beers you have been getting is to your liking. Customer service is something we are very proud of here at Brewser and pleased to know we were able to resolve your issue promptly. Thanks for choosing Brewser!
The best beer subscription service in the Uk
The best beers direct from some of the best breweries in the UK, straight to your door. An ever rotating range of some smaller interesting breweries paired with the site's resident breweries who represent the cutting edge of UK craft. If you ever have any issues (when you've ordered as much beer from them as I have over the years something is bound to go wrong at some point) Ash and Olly are always on hand solving issues promptly and satisfactorily. If you're ever overwhelmed by the choice on the site too then they'll be able to point you in the right direction.
26 January 2026
Unprompted review
Reply from Brewser
Hey Matthew, thanks for taking the time to leave your review. We are thrilled to hear that the Brewser experience is working for you and you are happy with the service. Thank you for your kind words and loyal support and trust!
Super customer service
Had a small issue with my order and got a reply literally immediately with a resolution. Looking forward to getting stuck into my beers!
20 January 2026
Unprompted review
Reply from Brewser
Hey Paddy, thanks for taking the time to leave a review. Our customer service is something we pride ourselves on, and very pleased to hear that your issue was resolved quickly and effectively. Thanks for choosing Brewser!
Quality of beers available is…
Quality of beers available is excellent. Range of breweries great and I have had no problems with delivery. Two minor gripes. The new website is not as intuitive as the previous and fewer breweries available all the time. Not happy when breweries include AF beers in mixed cases.
20 January 2026
Unprompted review
Reply from Brewser
Hey Ian, thanks for taking the time to leave your review. Pleased to hear all is working well for you. Feedback such as website usability is very useful and taken onboard. We will be making regular updates and refinements to ensure that its as user friendly as possible.
Our selection changes each month to allow us to work more closely with breweries, giving them the opportunity to offer an incredible box of beer for our subscribers, often focused around special releases, birthday celebrations, or themed boxes.
Top beer choice and easy to use website
Have used brewser for over 6 months now. Always good beer choices and reliable delivery. If you want to pause a month you can which I find a great option as I sometimes don’t drink all the beer in time
10 September 2025
Unprompted review
Reply from Brewser
Hey Jon, Appreciate you taking the time to leave a review. We are pleased to hear that your happy with the service and all is working well for you. Great to hear. Thanks for choosing Brewser!
brewserV2 still works - hopefully choice will improve
With BrewserV2 the selection is not as good as it was and web site is a bit weird. But there's usually something interesting to buy. If you don't pick your own case you get a random selection which some people will be happy with but not if you have specific tastes.
13 January 2026
Unprompted review
Reply from Brewser
Hey Ian, thank you for taking the time to leave your review! Our selection changes each month to allow us to work more closely with breweries, giving them the opportunity to offer an incredible box of beer for our subscribers, often focused around special releases, birthday celebrations, or themed boxes.
We’re glad to hear that you’re finding something you’re interested in each month. Thanks again for choosing Brewser!
Everything you need in beer
Superb, customer-focused and brewery supporting subscription service. Constantly rotating beer selection where you can have superb choice with high degree of confidence the beer is going to be amazing. Have been a subscriber for a long time and this is so much better than all other options out there in my opinion.
19 December 2025
Unprompted review
Reply from Brewser
Hi Wayne, Thank you so much for taking the time to leave your review. We are thrilled to hear that your whole Brewser experience is working great for you. We appreciate your long standing support. Thanks for choosing Brewser.
Great customer service
Great customer service, and really friendly. The product and the beer is brilliant. Really recommend Brewser
12 January 2026
Unprompted review
Reply from Brewser
Hey James, Thanks for taking the time to leave your review. These really do help us. Pleased yo hear that your enjoying the beers from us and that our customer service has been able to get you sorted. Thanks for choosing Brewser!
Really great customer service from…
Really great customer service from experience. I ordered a certain box and then realised it was the wrong one and wanted to change it. The team kindly changed the order to what I needed.
13 January 2026
Unprompted review
Reply from Brewser
Hey Anita, thanks for your review. It was a pleasure to have been able to get that box swapped fro you before final processing. Thanks for choosing Brewser!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.