The Brew Company Reviews 

744
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and rich variety of their coffee products, often highlighting the thoughtful curation and luxurious feel of the coffee. The online ordering process is described as simple and easy to navigate, with many appreciating the quick dispatch and speedy delivery, even during busy periods. People also enjoy the innovative and practical design of the coffee brewers, finding them convenient for various settings like camping or travel. However, some customers experienced issues with delivery, including packages being damaged or sent to incorrect collection points. A few also noted concerns about the amount of packaging and its reusability, questioning the eco-friendliness of the product.

What people talk about most

Product

Consumers find product to be positive, consistently praising the fantastic taste and high quality of the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Quality

Clients share positive opinions on quality, consistently praising the fantastic taste and high quality of the... See more

Order

People report positive experiences with ordering, often highlighting the ease of the process and the... See more

User experience

Customers had positive experiences with the user experience, finding it easy to use and convenient for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more

Rated 5 out of 5 stars

My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more

Rated 5 out of 5 stars

I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more

Rated 5 out of 5 stars

As this was a present for my son, who is both a coffee connaiseur and loves hiking. We wanted surprise him to have amazing quality coffee to start his hiking day. He couldn't wait, so started his a... See more


Company details

  1. Coffee Roasters
  2. Beverage Distributor
  3. Organic Food Store
  4. Tea Manufacturer

Information provided by various external sources

Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

744 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(744)

176 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor design

Poor design. With only a little water, it filters through so quick that the coffee is so weak no matter how long you leave it. It says leave 8 minutes, but there's no point the water has already drained past the filter part and just sits at the bottom getting cold! Tried squeezing bottom to push water back up, but with only about 20g of coffee you're not going to get much flavour. Also despite claiming to be reusable, no amount of rinsing removes the spent coffee stuck in the corners of the filter part! Waste of time and poor value.

6 March 2023
Unprompted review
Rated 1 out of 5 stars

Diabolical company

Diabolical company. Ordered my goods at the end of November and I have only just received them (3rd Jan). They tried to blame Royal Mail for the delay when in actual fact the goods hadn’t even arrived in the UK. As soon as the goods arrived in the UK they only took a week to arrive ( despite Christmas) the customer service is despicable with them holding on to the the fact that they are a small company and therefore have done everything they can and will not be doing anymore to help. Very poor, I will never order from you again!

3 January 2023
Unprompted review
Rated 1 out of 5 stars

Appalling Customer Service!

My order took over 3 weeks to arrive, from the time when it was ordered. Customer services, who I was speaking to via email Eliza, showed hardly any form good customer service or common decency to make things right. So inform you what had happened ordered my item on a Friday afternoon. Email received on Monday to say the item is gonna on the way. Another email soon after say that it is be ready to be shipped and dispatched. To my surprise I receive a email from customers service, thanking me for my or order and I quote” Unfortunately, I have to inform you that due to some unforeseen circumstances, thar my item will only be dispatched to me in the end of September! I asked her what is this unforeseen circumstance that could cause this, and why I did I received email stating it was ready to be dispatched. So I didn’t get any information about this “unforeseen circumstance” and that the email was generated by accident! My guess is that someone messed up my order, within that time frame either misplaced my order as it was given to someone else to buy or was missing to by someone. The only solution they other me was either to cancel it or wait! No offer of any kind of compensation, token or a gesture of goodwill for the inconvenience they have caused, and the long delay that I had to wait. She had replied back to the last email I sent her or given any information of progress.

24 September 2022
Unprompted review
Rated 4 out of 5 stars

Slight mix up on labels

Haven't tried the coffee yet but both packets I ordered had a sticker on saying they were both de-caf, on looking inside the boxes only one box was de-caf. Which is good as that is what I ordered.

22 September 2021
Rated 5 out of 5 stars

The delivery came within the confirmed…

The delivery came within the confirmed dates and was well packaged. I have used a few of the coffees and the flavours are excellent and it's so easy to use. I would recommend them, especially if like me you like camping.

13 September 2021
Rated 5 out of 5 stars

Bought as a present for my brother who…

Bought as a present for my brother who loves camping and proper coffee. He took a bag on a kayak trip and loved it saying the coffee was delicious. He's now trying to work out how to refill them. Very successful present!

6 September 2021
Rated 5 out of 5 stars

Amazing selection of coffees

Amazing selection of coffees , something for everyone. Great idea with the reusable bag, have taken out when hiking and camping and found them so much handier , fresh amazing coffee on top of mountain !! Perfect. So easy to use

9 August 2021
Rated 4 out of 5 stars

Product great

Product great, my brother was really pleased with the camping coffee set. Took a while to arrive but I guess that was due to border issues coming from EU to UK rather than the company side of things.

6 August 2021

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