The Brew Company Reviews 730

Ordered 7 coffees of which 5 where roasted 1 month ago. That is completely unacceptable.

Before buying, they were very quick with replies etc. now that I want a refund, they haven't responded for 2 days. First time using this company, never again.

I got the coffee brew in a bag advent calendar and I am very pleasantly surprised.

You have to follow the instruction and brew 8 minutes. For me 400 ml of water.

You get to taste different origins in a simple sachet and it works quite well. Price was also not bad for 24 days of two cups of coffee.

Ordered the coffee Advent calendar from this company based in Denmark to arrive well in time. Did not arrive for the start of Advent. Tried to contact initially by emails, no one bothered to respond. When finally someone did, they said not their responsibility, and asked me to chase the delivery company !! Not a single word of apology ! Worst service ever, don't order anything from this company !

I have ordered coffee beans advent calendar however the beans were stale. When I used it for coffee machine it was showing as under extracting and the coffee did not have any crema on top.
I used other brand beans after to test whether it is coffee machine issue or beans and it had thick crema therefore the issue is definitely beans. Considering the premium price, very disappointing.

Poor quality coffee, semi-dangerous process to make; an expensive gimmick.

pretty poor product. I'll just take my aeropress with me next time

Bought their coffee and tea advent calendars. Coffee calendar was great! Tea calendar, however, was not. I think only 3 or 4 out of the 25 days actually contained real tea. The rest were all herbal mixes! So disappointing! I'm fine with herbal teas, but at this level it feels like false advertisement. As far as I could tell, there was no indication that the calender was mostly herbal, so I was really very frustrated. But even worse, I reached out to the Brew Company in January to voice my disappointment, and they still haven't responded more than a month later! Therefore, this trustpilot review. Bad product descriptions, but terrible customer service. It really sucks, because I liked the coffee calendar.

They are the best!
Me and my mother are massive fans of their coffee, extemely helpful customer service, especially Fred is a star.
We had some issues with our order and they helped us at the earliest convenience to resolve everything.
Amazing quality of their coffee, highly recommended!

I received my order only it wasn’t my order. I saw an ad for a coffee advent calendar on Instagram, clicked buy, entered my details and paid £45.

When I received the delivery it was a tea advent calendar. When I said I think there’s been a mistake they blamed me for clicking the wrong thing. I didn’t know they sold tea, I saw an advert for coffee and followed the steps to buy. I did not search, I was led by an advert.

The brew company state they don’t accept returns so I can’t return it, and will not give me a refund. I bought this as a present for my partner who loves coffee and now I’m so dissapointed, not only have they accepted no responsibility, I cannot myself fix the problem (even though it is categorically not my fault) and they have offered no solution.

Please do not buy this product

I was really sceptical at first, but I trusted my gut and ordered the „advent calendar”. It consist of 25 different sachets filled with ground coffee, allowing you to experience different sensations every day. One sachet contains around 10-12 g of ground coffee, you have options of how much water you want to pour in and for how long to brew in order to get desired taste. If poured to get medium strength - you get regular mug, 300 mg. Should you wish to share with another person, either get smaller cups - 150 ml or get two sets of coffee. For me, sachet is for one person only 😁 The processing took a little longer than originally expected, but the customer service was exceptional, super efficient and amazingly responsive, I can’t praise the team enough. Coffee is great, all packs contain different coffee, different blends, from different origins, different strengths and different aromas, so it’s great to actually find what you really like and learn that every blend, every origin have huge differences in taste and aroma. It probably is obvious for some, but for me, regular coffee lover, who used to buy almost always same ground coffee from the chain supermarket, it was truly eye opening experience. Definitely will stick with exploring depths of coffee flavours, thank you so much for this Brew Company! You are doing it right, keep it up ☺️

Superb company to deal with. Efficient, fast delivery, great coffee, great product, great communication.
Highly recommended

The service was terrible, we waited for 2 hours for our dinner and finally didn't get what we ordered. We were treated very rudely and irresponsibly when we asked for the order. I've never tried anything worse in all of Sweden. Terrible!!

Poor design. With only a little water, it filters through so quick that the coffee is so weak no matter how long you leave it. It says leave 8 minutes, but there's no point the water has already drained past the filter part and just sits at the bottom getting cold! Tried squeezing bottom to push water back up, but with only about 20g of coffee you're not going to get much flavour. Also despite claiming to be reusable, no amount of rinsing removes the spent coffee stuck in the corners of the filter part! Waste of time and poor value.

Diabolical company. Ordered my goods at the end of November and I have only just received them (3rd Jan). They tried to blame Royal Mail for the delay when in actual fact the goods hadn’t even arrived in the UK. As soon as the goods arrived in the UK they only took a week to arrive ( despite Christmas) the customer service is despicable with them holding on to the the fact that they are a small company and therefore have done everything they can and will not be doing anymore to help. Very poor, I will never order from you again!

My order took over 3 weeks to arrive, from the time when it was ordered. Customer services, who I was speaking to via email Eliza, showed hardly any form good customer service or common decency to make things right. So inform you what had happened ordered my item on a Friday afternoon. Email received on Monday to say the item is gonna on the way. Another email soon after say that it is be ready to be shipped and dispatched. To my surprise I receive a email from customers service, thanking me for my or order and I quote” Unfortunately, I have to inform you that due to some unforeseen circumstances, thar my item will only be dispatched to me in the end of September! I asked her what is this unforeseen circumstance that could cause this, and why I did I received email stating it was ready to be dispatched. So I didn’t get any information about this “unforeseen circumstance” and that the email was generated by accident! My guess is that someone messed up my order, within that time frame either misplaced my order as it was given to someone else to buy or was missing to by someone. The only solution they other me was either to cancel it or wait! No offer of any kind of compensation, token or a gesture of goodwill for the inconvenience they have caused, and the long delay that I had to wait. She had replied back to the last email I sent her or given any information of progress.

I love these for camping out in style. The coffee itself is first rare and I manage two really decent cups per bag. Fast delivery and was well informed throughout purchase to arrival.

Haven't tried the coffee yet but both packets I ordered had a sticker on saying they were both de-caf, on looking inside the boxes only one box was de-caf. Which is good as that is what I ordered.

Just brilliant for coffee when out trekking, loving it

Bought as a present, arrived when expected, and my friend says it tastes great!