The Brew Company Reviews 729

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the coffee, highlighting its rich flavors and thoughtful curation. Many people appreciate the prompt and efficient delivery service, noting that orders arrive quickly and with good tracking updates. The ordering process is frequently described as simple and easy to navigate, contributing to a positive overall user experience. However, some customers experienced issues with delivery, specifically concerning parcels being sent to incorrect addresses or collection points, leading to inconvenience and delays. A few individuals also expressed concerns about the environmental impact of the packaging, finding it excessive and not easily reusable.

What people talk about most

Product

Customers consistently note positive experiences with product, especially praising the high quality and taste... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and efficient... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of the... See more

Order

People report positive experiences with order. Customers found the ordering process easy and straightforward,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers are impressed with the ease of use, from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more

Rated 5 out of 5 stars

I recently ordered 3 bags of Brazil coffee beans. I received a 10% discount on the coffee beans, and also 3 free Coffeebrewers! The shipment was delivered very promptly, and I was kept aware of the... See more

Rated 5 out of 5 stars

My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more

Rated 5 out of 5 stars

I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more


Company details

  1. Coffee Roasters
  2. Beverage Distributor
  3. Organic Food Store
  4. Tea Manufacturer

Information provided by various external sources

Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product - given as a gift and well received. Excellent communication and delivery updates. Arrived promptly and well packaged.

7 July 2021
Rated 5 out of 5 stars

Great product

Great product. Lovely coffee. Perfect for work.
The website is easy to use. Quick delivery.
Very happy customer.

6 July 2021
The Brew Company logo

Reply from The Brew Company

Perfect, perfect, perfect, Quizzie! :) Enjoy!

Best,
Andrus

Rated 4 out of 5 stars

I like to use this (your) way of…

I like to use this (your) way of brewing coffee on my outdoor hikes, because instant coffee is just not my way of drinking coffee. Hence my compliments to you. Not only is it functional, it also tastes great.

6 July 2021
The Brew Company logo

Reply from The Brew Company

Josef, thank you for the feedback. We would love to hear more, any tips for improvements?

Best,
Andrus

Rated 5 out of 5 stars

Ordered from Canada -- EXCELLENT…

Ordered from Canada -- EXCELLENT service and communication. Delivery was fast -- a few days. Couldn't ask for better!

6 July 2021
The Brew Company logo

Reply from The Brew Company

David, happy to hear that. Enjoy the coffee :)

Best,
Andrus

Rated 2 out of 5 stars

Rated 'poor'

Rated 'poor', as you've sent out a survey, asking how you've performed....even though I still haven't received my order?

5 July 2021
The Brew Company logo

Reply from The Brew Company

Ken, greetings.

Apologies for the inconvenience. I will contact you directly to resolve this issue.

Best Regards,
Andrus

Rated 5 out of 5 stars

Very happy

Delivery time was short. The packaging was premium quality, just like the coffee.
Well done.

5 July 2021
Rated 5 out of 5 stars

Birthday gift

I bought this product as a gift for a friends birthday, who is into wild camping and hiking. This is a perfect companion for anyone who loves coffee and is travelling around. The coffee is delicious, and the packaging is lightweight and reusable. I would highly recommend this product, could not be happier with it.

5 July 2021
The Brew Company logo

Reply from The Brew Company

Thank you for the great feedback, Toni! :)

Best,
Andrus

Rated 5 out of 5 stars

Good service

Good service, packaged nicely and great to see that all the materials are recyclable. My husband loved his gift and says the coffee tastes fabulous.

23 June 2021
Rated 5 out of 5 stars

5 Stars

5 Stars - I expect to buy some more again.

23 June 2021
The Brew Company logo

Reply from The Brew Company

Marco, thank you for the review. Your are welcome back any time! :)

Best,
Andrus

Rated 2 out of 5 stars

Very slow shipment

I bought it almost one month ago but I have not received it yet. I am still waiting for it. My intention was to bring the coffee with me on one expedition that happened few days ago I I have had to buy another product with faster shipment.

23 June 2021
The Brew Company logo

Reply from The Brew Company

Ferran, greetings.

We are very sorry for the inconvenience. We will contact you directly and take care of the situation ASAP.

Best Regards,
Andrus

Rated 5 out of 5 stars

Great Company - Definitely recommended

I love the Brew Company ! Always great quality products & great customer service - plus the coffee pouring baggies are such a fab idea, work brilliantly & taste great. I use for myself & for gifts which are always well received. Definitely recommended ! 😃

22 June 2021
Rated 5 out of 5 stars

Very good coffee

Very good coffee, especially the Colombian. I spent time In Quindio on a coffee farm in the 90's there and when I opened the wallet the smell of the coffee took me back to those times.

21 June 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look