The Brew Company Reviews 729

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the coffee, highlighting its rich flavors and thoughtful curation. Many people appreciate the prompt and efficient delivery service, noting that orders arrive quickly and with good tracking updates. The ordering process is frequently described as simple and easy to navigate, contributing to a positive overall user experience. However, some customers experienced issues with delivery, specifically concerning parcels being sent to incorrect addresses or collection points, leading to inconvenience and delays. A few individuals also expressed concerns about the environmental impact of the packaging, finding it excessive and not easily reusable.

What people talk about most

Product

Customers consistently note positive experiences with product, especially praising the high quality and taste... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and efficient... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of the... See more

Order

People report positive experiences with order. Customers found the ordering process easy and straightforward,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers are impressed with the ease of use, from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more

Rated 5 out of 5 stars

I recently ordered 3 bags of Brazil coffee beans. I received a 10% discount on the coffee beans, and also 3 free Coffeebrewers! The shipment was delivered very promptly, and I was kept aware of the... See more

Rated 5 out of 5 stars

My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more

Rated 5 out of 5 stars

I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more


Company details

  1. Coffee Roasters
  2. Beverage Distributor
  3. Organic Food Store
  4. Tea Manufacturer

Information provided by various external sources

Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

729 reviews

5-star
4-star
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1-star

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

As this was a PERFECT present for my son

As this was a present for my son, who is both a coffee connaiseur and loves hiking. We wanted surprise him to have amazing quality coffee to start his hiking day.
He couldn't wait, so started his advent calendar before he is going on is adventure. He loved it! Thanks for the speedy delivery.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was a breeze

Ordering was a breeze, shipping was quick to Canada. Updates were awesome. Got multiple updates about the product coming through customs. So far the beans in the calendar have been great. We are at day 4 now and looking forward to the rest of the 20.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

An overall wonderful experience

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with no parcel at the door(so no porch robbers.)
The coffee has been wonderful, so many flavours and richness. The instructions were easy to follow and we were enjoying a hot mug in no time. I can't wait to see the origin country for tomorrows brew.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Makes a great gift

I have given coffee Advent calendars to friends and family over the last few years and they never disappoint! Everyone loves all the coffee flavors and the excitement of a new coffee every day. The two cup packets Are a surprise to them all and they love it! I wish someone would give me one!!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Coffee, Great Value!

This is my 3rd time ordering The Brew Company advent calendar and it never disappoints! The coffee is always delicious and is one of the only coffee advent calendars that gives you 2 coffees a day!
Highly recommend, and will be repurchasing again next year. 💞

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love this!

I absolutely love this advent calendar from The Brew Company! Every year I try to find a fun advent calendar, and this year, this one just spoke to me. It's only day one and my day was immediately made knowing I had a fresh cup of coffee ready to be brewed to start my day! 10/10

1 December 2025
Unprompted review
Rated 5 out of 5 stars

good deals

good deals, plenty of products to choose from. This was already my 5th advent calendar !

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Super good

First thing to say:Super quick
Second thing I already stole one coffee from my calendar and it was super good!

So I only say: VERY VERY GOOD!

30 November 2025
Unprompted review
Rated 4 out of 5 stars

Great service great product

I wasn’t home to receive the package however they delivered it to a safe place and the product was wonderful! My loved one thoroughly enjoyed the fun of an advent calendar that wasn’t simply chocolate

29 November 2025
Unprompted review
Rated 1 out of 5 stars

Only 1 thing arrived and charged for 2, no response from Company

Keep trying to get through to this Company but you dont get a response.

I only got one parcel, but I was charged for 2. Says x2 on the box which is impossible for the size of box the 1 arrived in

I just want a refund for the missing one.

I see this company on Insta all the time and I decided to just go with it but I think they are maybe a little over run with Orders.

The 2nd item was meant for a christmas present but if the 1st one hadn't arrived for the birthday party I would of had to get another gift from somewhere 😩

9 October 2025
Unprompted review
Rated 2 out of 5 stars

Poor delivery to Uk

I have ordered advent calendars and other products for many years from this company with no issues . The product itself is faultless. The problem arises with delivery to UK. Brew Company use UPS - not the most reliable couriers. For some reason Brew Company despatched my two 2025 advent calendars to a convenience store a couple of miles from my home which no longer accepts UPS deliveries. I did not request this. I wasted so much time tracking down my parcel. UPS are very difficult to communicate with. UPS were in process of returning product back to Denmark due to being undeliverable. Fortunately the package had been routed via a warehouse here in my hometown. I visited the warehouse and requested they intercept the returning package and ring me when it arrived back there. Fortunately a helpful gentleman did This for me and I eventually managed to collect my delivery. However this should not have happened. I asked for home delivery not delivery to a drop off. Please reconsider your choice of UK courier company to a more reliable company and only send parcels to requested address not some random collection point

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I have been ordering Christmas coffee advent calendars for a few years now. Tried ordering again now for two of them and it states free delivery yet when you go to checkout they want to charge £10 delivery. Contacted them asking how I unlock the free postage as detailed on their website but four emails ignored. Not professional at all. Seems customer satisfaction is not valued by this company. Disappointed as I have never had a problem before. Sort it out brew company.

26 September 2025
Unprompted review
The Brew Company logo

Reply from The Brew Company

Hi Helen,

We are sad to hear about your experience. Can you please send me the details to andrus@brew-company.com, and I will look into this. We have recently encountered issues with our webshop that we are currently trying to sort out.

Rated 1 out of 5 stars

Terrible service

Terrible service. Ordered and after a long 3 week wait package was tampered with and empty. Advised Brewy via email a long time to respond. Have not taken responsibility and said I can order again with 20% discount. This issue now going 2 months takes a week to get an email response. No trust here! Tried to find number to contact. None found. Still waiting for email response. Just want refund now. Horrible experience and Brewy don’t care!!!!

16 June 2025
Unprompted review
The Brew Company logo

Reply from The Brew Company

Hi Joanne,

Thank you for reaching out and leaving a review. It seems that we are not the company you are looking for. We are not Brewy, but The Brew company. I also tried to find your details in our system, but did not succeed. In case you did order from us, please write me a direct email to andrus@brew-company.com

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