Customer service rep was able to send me a live link to join the video call to confirm my issue and proceed with the warranty claim. However, I have 2 problems with BREVILLE: 1) A heating element... See more
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Review summary
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I believe my rep's name was Limpo. They were able to access my already existing case and asked questions to help clarify the issue. I was on a work call during the interaction and was not able to star... See more
I got an issue with my Bambino Espresso machine and called support. The lady on the phone did a video call with me to identify the issue and then sent me an email with a label for shipping. Sent the m... See more
Tumi was extremely helpful. I called with three different questions and she helped me efficiently with all of them. In addition she was super kind and friendly. Rather than waiting on hold for a l... See more
Company details
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Tumi was extremely helpful
Tumi was extremely helpful. I called with three different questions and she helped me efficiently with all of them. In addition she was super kind and friendly. Rather than waiting on hold for a long time, I appreciate that I was offered a call back.
12 June 2026
Great Customer Service
Thank you to Lucky for their great customer service and helping to find a solution for our broken toaster.
15 June 2026
From my first call everything was…
From my first call everything was handled politely and help for uploading video came even before I needed to ask. All was helpful.
15 June 2026
They replaced the espresso machine that…
They replaced the espresso machine that was problematic from the day we purchased it.
They seem to stand behind their product.
10 June 2026
Correcting espressing process
Received assistance by telephone and video to correctly use the double wall container and the correct amount of coffee.
15 June 2026
I was unhappy with the telephone…
I was unhappy with the telephone service but the company provided my replacement part as a courtesy with no charge which I greatly appreciate
15 June 2026
Lucky helped fix my issue and simply…
Lucky helped fix my issue and simply had the base of my kettle replaced free of charge. Kettle was turning on without any human input.
15 June 2026
Too many hoops to get support and a product replaced.
I had to go through a lot of troubleshooting hoops regarding getting support for my Breville Milk Cafe. Eventually, they offered to give me a new model, which is great, but now I have to ship it back before I get the new one or pay a deposit. Both of these options put more burden on me for replacing a faulty product. I have other Breville products which thankfully have worked flawlessly, but I it will give me pause in purchasing another Breville product in the future.
15 June 2026
Reply from Breville
Thank you for your feedback. We are sorry the available options for your frother did not meet your expectations. We want to clarify that what is requested is a temporary hold, not a deposit — it is fully voided upon receipt of your current unit. Your comments will be passed along to the appropriate teams.
Did not address my concern
6 June 2026
Reply from Breville
We're sorry to hear of your experience. Please expect an email shortly. We'll be happy to see how we might help from there.
The issue was resolved very quickly and…
The issue was resolved very quickly and the was very helpful.
10 June 2026
Problem seems to have been solved
Representative seems to have solved the problem. It would have been nice if she spelled her name so I could give her credit.
15 June 2026
Agent was exceptionally knowledgeable…
Agent was exceptionally knowledgeable and most patient. She was truly amazing.
12 June 2026
Very quick service to deliver to me
Very quick service to deliver to me. Appliance could be refitted easily to enable safe usage.
5 June 2026
Oracle Touch Wheel Replacements
Opened a case for my very out-of-warranty oracle touch. The rear wheels had disintegrated, and they are no where to be found online (in stock, anyway). Breville was able to ship a set out for a very reasonable price!
11 June 2026
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