Breville Reviews 12,037

The Breville service team was patient and helpful. Although we are dissapointed in the machine itself the team helped by listening and advising. When it became clear that most of the fixes would not work they were helpful in allowing me to exchange it. I never felt that I was not listened to.

Great service by Evelyn in guiding us on proper usage of the equipment and providing the replacement parts

The initial service was great, quickly diagnosing the issue and shipping out a replacement device.

However, follow-up support was lacking. Response times for chat sessions were long, with no feedback on how long it would take to start the chat. You'd just wait with a blank screen and need to ask ~ hello, Is anyone there?

The provided return QR code for free UPS shipping was invalid. When I contacted Breville for a new shipping code, they closed my case anyways. Now I need to open a new case or loose a $300 hold charge.

No one contacted me to inquire anything about my complain or concern with the product and suddenly the issue is resolved.

Called because I had a kettle that stopped working. The customer service agent was very effective, helpful and timely in getting the problem sorted.

Quick responses, and issue was resolved with a replacement unit sent out within 2 days of opening the case. Support provided by real people.

This is the sort of experience that keeps me coming back to Breville/Sage time after time.

I made the call regarding our defective microwave & a replacement came very quickly and I was able to return the first one in the box that the new one came in.

How he understood my needs and what I was looking for, very polite and respectful
Through, had a few laughs nice to have a connection with a stranger, customer service and solution 10/10

I was very impressed with the communication and how easy it was to have my toaster replaced. I really appreciated the prompt replies and efficient action.

The representative was very patient and understanding, she listened carefully and offered troubleshooting assistance.

Extremely helpful & pleasant. Solved our problem promptly.

Tumi was extremely helpful. I called with three different questions and she helped me efficiently with all of them. In addition she was super kind and friendly. Rather than waiting on hold for a long time, I appreciate that I was offered a call back.

Thank you to Lucky for their great customer service and helping to find a solution for our broken toaster.

From my first call everything was handled politely and help for uploading video came even before I needed to ask. All was helpful.

They replaced the espresso machine that was problematic from the day we purchased it.
They seem to stand behind their product.

Received assistance by telephone and video to correctly use the double wall container and the correct amount of coffee.

I was unhappy with the telephone service but the company provided my replacement part as a courtesy with no charge which I greatly appreciate

Super helpful and understanding,