Customer service rep was able to send me a live link to join the video call to confirm my issue and proceed with the warranty claim. However, I have 2 problems with BREVILLE: 1) A heating element... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I believe my rep's name was Limpo. They were able to access my already existing case and asked questions to help clarify the issue. I was on a work call during the interaction and was not able to star... See more
I got an issue with my Bambino Espresso machine and called support. The lady on the phone did a video call with me to identify the issue and then sent me an email with a label for shipping. Sent the m... See more
Tumi was extremely helpful. I called with three different questions and she helped me efficiently with all of them. In addition she was super kind and friendly. Rather than waiting on hold for a l... See more
Company details
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Did not address my concern
6 June 2026
Reply from Breville
We're sorry to hear of your experience. Please expect an email shortly. We'll be happy to see how we might help from there.
The issue was resolved very quickly and…
The issue was resolved very quickly and the was very helpful.
10 June 2026
Problem seems to have been solved
Representative seems to have solved the problem. It would have been nice if she spelled her name so I could give her credit.
15 June 2026
Agent was exceptionally knowledgeable…
Agent was exceptionally knowledgeable and most patient. She was truly amazing.
12 June 2026
Very quick service to deliver to me
Very quick service to deliver to me. Appliance could be refitted easily to enable safe usage.
5 June 2026
Oracle Touch Wheel Replacements
Opened a case for my very out-of-warranty oracle touch. The rear wheels had disintegrated, and they are no where to be found online (in stock, anyway). Breville was able to ship a set out for a very reasonable price!
11 June 2026
I gave a five star review score due to…
I gave a five star review score due to the customer service that I received from your representative, Lucky. He was so personable and helpful. I never questioned what he was telling me and that he would come up with a solution for my issue and he did!
8 June 2026
Success Story
The Breville representative was very responsive and a good listener. She initiated an replacement immediately and it arrived in two days so we could cook again with minimum disruption. This is much appreciated. To do this, the replacement is a re-manufactured unit. We hope this will last for many years.
13 June 2026
Still having the same problem
Still having the same problem. Was not helped or resolved at all and now having trouble trying to communicate and get any help
26 May 2026
Reply from Breville
We're sorry to hear of your experience. We do see that we've sent you an email on 6/10, but haven't received a reply. We're sorry if you haven't received that for some reason. Please expect an email shortly. We'll be happy to help you from there.
Bait and switch
We were told to send back the machine which was less than a year old and in pristine condition physically, but was having a grinder problem. Received it back yesterday and it was clearly not the same machine. It looked like it was 10 years old and had another problem. The grinder setting is not showing on the display window. Talk about bait and switch. I want the machine I sent you repaired, not another machine that is also broken!! OR I want a new one!!
12 June 2026
Unprompted review
Reply from Breville
We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist.
Breville filters
Worse customer service I’ve had in a while which says a lot because customer service these days is nil. Person was not knowledgeable, gave me incorrect information after a long conversation & basically wasted my time. THE ONLY reason I will continue with Breville is the fact my coffee machine has all stainless steel parts. THE ONLY REASON. I have found a very knowledgeable person to assist me in the future.
27 May 2026
Reply from Breville
Thank you for your feedback. We're sorry there were difficulties with the connection of the call you had with the agent, per the notes on both your call and the case. We're very happy that you were able to reach a specialist who helped. We hope you enjoy your espresso machine.
This company stands behind it’s product for life !!!!
Customer service was exceptionally helpful & sent me the part I need for free even though my espresso machine is 20 years old !
13 June 2026
I put a deposit of $605 for a shipment…
I put a deposit of $605 for a shipment in advance for a replacement of my Oracle Jet on May 29th and still have not gotten a shipment tracking. I talked to the lady over the phone and paid through the email link that was sent: Breville order update - 05649487. There was no follow up. I am disappointed in the customer services received.
13 June 2026
Reply from Breville
Your feedback is appreciated, and we are sorry your order has not yet shipped. We understand how frustrating that can be, and we want you to know a specialist is actively looking into this. We will get your order on its way to you as soon as possible.
Very friendly and helpful
Very friendly and helpful. Shipped replacement for broken filter basket.
6 June 2026
Customer service addressed the issue…
Customer service addressed the issue quickly and efficiently.
13 June 2026
Great Product (Toaster)
6 June 2026
Very patient and helpful
12 June 2026
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