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Brentacre Insurance Reviews 

1,228
•
TrustScore 5 out of 5

4.9

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, contributing to an excellent and easy service experience. Many highlight the competitive pricing and great value, often finding significantly cheaper quotes, especially for modified cars and camper vans. Reviewers particularly appreciate the specialist knowledge of staff regarding unique vehicles, ensuring a smooth process for modifications and specific requirements. However, some people were dissatisfied with aspects of the customer service, encountering unhelpful or abrupt staff, and a rigid process that required repeated information or offered no alternatives for renewal.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the company for being easy to deal... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and often the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its efficiency, helpfulness, and... See more

Value for money

Customers had positive experiences with value for money, consistently reporting competitive pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brentacre have been refreshingly excellent. Knowledgable and helpful since buy a new modified van. My current insurance company refused to insure the new vehicle and charged me nearly £200 to cancel e... See more

Company replied

Rated 5 out of 5 stars

Brentacre have to be the easiest insurance company to deal with, a straight forward quotation with no hidden costs and no silly charges for minor upgrades later on. The cost was very competitive as w... See more

Company replied

Rated 5 out of 5 stars

Hands down the best car insurance experience I’ve ever had. Ben helped me to find the best product for my needs and explained everything perfectly for my modified Toyota supra. It’s very hard to fin... See more

Rated 5 out of 5 stars

The best insurance decision I ever made. To make a enquiry direct on the website. Quote, unbeatable. Level of insurance, next level. Ease, incredible. Customer service, on point. I've got a feeling I'... See more

Company replied

Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,228)

239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

BEST INSURANCE AROUND!!

Ive been insuring my vehicles with Brentacre for as long as I can remember now and nothing is ever too much for the staff there, always go that extra mile to assure you the best cover for the right price!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

I have been with Brentacre for over 10 years now, they are always very helpful and easy to contact when needed. I have just insured my second van with them as well.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer service

These have been brilliant to deal with from day one from submitting paperwork to quick replies when submitting modifications. If you are buying a Transporter or already have one then I would highly reccomend them.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time…

Waste of time don't be fooled by good reviews.(THE RESPONSE 😂SUCK YOURSELF)

4 October 2025
Unprompted review
Brentacre Insurance logo

Reply from Brentacre Insurance

We’re sorry to hear you feel that way. We always aim to provide a helpful and transparent service, so it’s disappointing to know your experience didn’t reflect that. If you’d be willing to share more details about what went wrong, we’d really appreciate the chance to look into it and see if there’s anything we can do to put things right. You can reach us directly on 01792 650933 or at admin@brentacre.co.uk

Rated 5 out of 5 stars

Absolutely tremendous to deal with

Absolutely tremendous to deal with. Nice to speak to someone who took the time to go through the quote and various details with me. I e-mailed the various documents straight away and their response was instant. Many thanks for such a positive and pleasant experience.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, been with them for years now and excellent service. Best of all no problems at all if you have a mishap which is great to know. Just changed motor AND kept the old one so had to sort out extra insurance. No problem at all to the helpful guy on the phone and at a great price for the two !

2 October 2025
Unprompted review

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