Brello Health Reviews 

4,144
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the product's effectiveness, noting significant weight loss and overall positive health outcomes. Many people also appreciate the affordable pricing and the consistent cost of the service. Reviewers frequently highlight the helpful and professional customer service, along with the smooth and convenient overall experience. However, some customers also noted significant issues with customer service, describing it as difficult to reach, unresponsive, or even rude and dismissive. A few other people also felt that the company's support and communication were lacking, particularly when services were unexpectedly discontinued or when issues arose with product consistency.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with its... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Response time

Consumers find response times to be ambiguous, with many reporting quick and helpful responses to their... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the prompt and... See more

Price

Customers consistently note positive experiences with price, often highlighting that prices are affordable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been with Brello for awhile. Their packaging and tracking is great. You receive everything you need to be successful on your health journey. I will say since the company has grown conversatio... See more

Company replied

Rated 5 out of 5 stars

The process from start to finish was easy and legitimate. Due care was taken to ensure medical necessity, and the time frames from start to finish was fast. Delivery was prompt and with professionally... See more

Company replied

Rated 5 out of 5 stars

The Facebook community is unmatched! The price is definitely great but with other companies offering products around the same, Brello stands out for its community and bonus features like the app!! I’m... See more

Company replied

Rated 5 out of 5 stars

I lost 60 pounds in 10 months and I couldn't have accomplished my goal without Brello. They are reasonably priced and their product absolutely did what they said it would. The process of getting sta... See more

Company replied


Company details

  1. Wellness Program

Written by the company

Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(4,144)

2,350 reviews in the last 12 months

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Rated 5 out of 5 stars

Brello cannot be beat!

Brello has been awesome! I started with them for Tirzepatide because the price was great, and they even offer free shipping to my little podunk town in Alaska.
When they came out with MICC, I figured I’d give it a shot (pardon the pun!) too. Same great pricing, same easy shipping, and wow—it really works! I’ve had a great experience with everything I’ve ordered from them so far. Definitely happy I found them.

25 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your wonderful experience!

We're absolutely thrilled to hear that you've been so happy with everything you've ordered and that our pricing and free shipping to your town have been beneficial. It's fantastic to know that both products have worked so well for you. We truly appreciate your kind words and are delighted you found us!

Rated 4 out of 5 stars

Great customer service

Great customer service. Did not need further medication and they quickly corrected the auto reorder. Price exceeds other companies. Thank you!

1 March 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for your wonderful feedback! We're so pleased to hear that our customer service team was able to assist you quickly with your auto-reorder. We understand your comment regarding pricing, and we appreciate you bringing it to our attention. Your satisfaction is very important to us, and we're grateful for your kind words.

Rated 5 out of 5 stars

I have been with Brello off and on for almost 3 years

I have been with Brello for about 3years. There were times when I had to put them on hold due to no$$. When I do have the extra I reopen my account. They always help me get going again.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We truly appreciate you sharing your experience with us over the past three years. We are glad we could assist you in getting back on track each time you've reactivated your account.

Rated 4 out of 5 stars

I was not taking the ripe dosage…

I was not taking the ripe dosage however I have just changed it and should see results within the next couple of weeks. Let you know how I am doing then.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We appreciate you sharing your experience and updating us on your dosage adjustment. We look forward to hearing about your progress in the coming weeks.

Rated 1 out of 5 stars

Gave me Gastroparesis but not the good…

Gave me Gastroparesis but not the good side effects of less food noise, or feeling fuller faster, and definitely no weight loss, even when I tried to increase my water and protein and decrease my carbs amd sugars.

10 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are truly sorry to hear about your difficult experience and the adverse effects you've described. We understand your frustration with the lack of expected benefits. We are taking your feedback seriously as we continuously strive to improve.

Rated 5 out of 5 stars

I love Brello

I love Brello! They have helped me loss weight I was struggling to lose while being affordable. Their customer service is top notch and super helpful when i had questions. I wish I could rate this company higher!!

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience! We are absolutely thrilled to hear that Brello has been instrumental in your weight loss journey and that you've found our services affordable. It's wonderful to know that our customer service team has been top-notch and helpful whenever you've had questions. We truly appreciate your kind words and are so glad to be a part of your success!

Rated 5 out of 5 stars

It has helped me loose 60 lbs

It has helped me loose 60 lbs. I did clean my diet up and exercise more. I took a cycle off to clean out come back and go for the last 15 lbs. Stated over 260 I am around 205 going for 195. It stopes the food chatter in my head, and I have zero side effects.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're so thrilled to hear about your incredible progress and how well your journey is going! It's wonderful to know that you've found something that helps you achieve your goals and stops the "food chatter." We wish you the best as you continue toward your target!

Rated 5 out of 5 stars

310 to 230 in 8 months

I am 45, 6'2" and started at 310, 3x shirts and 44" waist, in November of 2025. As of today, July 5th, 2026 I weigh 230 and no longer have Xs in the sizes of my clothes. I walk the dog and do yard work, but haven't really had a regular exercise routine. I have started eating more healthy since I don't get to eat as much, I try to make it count towards needed nutrients so I can keep the hair I have. My BMI has gone from 40% to 29%, and I am very happy with the results from my terzepitide from Brello. Customer service has been great, product has been consistent, with all supplies, and well refrigerated.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are so glad to hear about your incredible progress and positive experience with our product! It's truly inspiring to learn how our terzepitide has supported your health journey and contributed to such significant changes in your well-being. We appreciate you highlighting the consistency of our product and the quality of our customer service. Your feedback about the supplies and refrigeration is also very valuable to us. We are committed to providing reliable products and excellent support to all our customers. Thank you for sharing your success story; it motivates us to continue our work.

Rated 4 out of 5 stars

The price is very affordable

The price is very affordable. You do have to fill your own syringe, but once you know how to do that, it’s no big deal. I do think it would be great to actually speak with someone but I’ve made do. I have met my goal and now I’m on maintenance. Thank you Brello.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're so happy to hear that our pricing has been affordable for you and that you've successfully reached your goal! It's wonderful to know that our service has been a positive part of your journey. We appreciate your feedback regarding speaking with someone and will certainly keep that in mind as we continue to improve.

Rated 3 out of 5 stars

The price and product were great...but

The price and product were great, but the last 2 refills my product never got delivered. No problem getting refunds - but not being able to consistently use the products has been a real setback. I had to discontinue my membership and look for a more consistent supplier.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're truly sorry to hear about the delivery issues you experienced with your last two refills, and we understand how frustrating it must have been to not receive your products consistently. It's clear this caused a significant disruption, and we regret that it led to you discontinuing your membership. We value your feedback and are always working to improve our service reliability.

Rated 5 out of 5 stars

I LOVE Brello

I LOVE Brello! I worked with two other companies when I first started my Glp1 journey and had several issues ranging from lack of instructions when a dose was
Changed to being sent meds
That would expire before I used them up. And the customer service was a pain and I wouldn’t get any response for days. With Brello, first of all, their Price cannot be beat! Secondly when there was a shipping back-up and my meds were delayed And I received two orders within 4 weeks and realized some would expire before I used them- I contacted the customer service and they dealt with it immediately and went above and beyond by having the actual Pharmacist
Call me within an hour to figure out when I would actually need my next delivery and which dosage I needed- Absolutely Phenomenal service! I am a slow responder to the meds due to other
Medical issues but I am losing at a consistent rate and have had very little side effects. I am a Brello customer for life!!

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are so happy to hear about your positive experience with us! It's wonderful to know that our pricing and customer service, including the pharmacist's proactive call, made such a difference in your GLP-1 journey, especially after previous challenges. We are truly committed to ensuring our customers receive timely and appropriate medication, and we are glad we could resolve the shipping delay and expiration concerns effectively. We appreciate you sharing your success with us, and we look forward to continuing to support you.

Rated 1 out of 5 stars

In 17 weeks I have lost only 2 lbs

In 17 weeks I have lost only 2 lbs. waste of time and a lot
Of money

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We appreciate you sharing your experience. We are sorry the results were not what you expected, and we are always looking for ways to improve our program.

Rated 1 out of 5 stars

I paid for 3 months in advance in…

I paid for 3 months in advance in December 2025 Bello strung me along for 3 months before they finally gave me my money back. Never got my meds. They are the worst kind of crooks. I have 100+ emails from Jan - April they kept telling me 4-6 weeks (they didn't tell me that until AFTER I paid fhem) I finally got my money back in April. I wasted 4 months waiting for medication from them. Absolutely deplorable

24 March 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are truly sorry to hear about the significant difficulties you experienced with your recent order and the delay in receiving your refund. We understand your frustration and disappointment regarding the medication and the extended wait. We are actively reviewing our processes to prevent similar situations.

Rated 5 out of 5 stars

They are amazing to deal with

They are amazing to deal with. Text back soon and keep you updated. Cheapest price around for terzepitide and shipped and packed well with plenty of supplies. Great company!

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience!

We're thrilled to hear that you found our team amazing to deal with and that our communication met your expectations. It's also wonderful to know that you appreciated our pricing and the care taken with your shipment. We truly appreciate your kind words!

Rated 5 out of 5 stars

I am so fortunate to have found a…

I am so fortunate to have found a Brillo over a year ago. I have been with them ever since and I have lost 25 pounds. They have been there with encouragement when needed to get over rough spots and have allowed me to order when necessary now that I’m on maintenance. You can’t ask any more than that, oh I forgot they’re the least expensive too!

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

It's wonderful to hear about your journey and the significant progress you've made over the past year. We're so glad that our support and flexibility have been helpful, especially as you've transitioned to maintenance. It's fantastic to know you're feeling positive about your experience.

Rated 5 out of 5 stars

Brello Has Exceeded My Expectations!

I switched over to Brello due to pricing. I had already been taking compounded tirzepatide for a while. My onboarding process was quickly completed by a physician. My medication has always arrived in 2-3 days, and always cold-packed nicely. I have had some of my questions answered by customer service through email, as well as phone calls. I was even able to pause my subscription for the 3-month supply of $499, because I am at my goal weight. I am navigating maintenance, and will continue with Brello, due to the fact that I will be a lifetime user of a GLP1 medication. I can't say enough good things about Brello, and I have recommended them to others.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for taking the time to share your wonderful experience with us! We're so pleased to hear that your transition to our service was smooth and that you've consistently received your medication quickly and well-packaged.

It's fantastic to know that our customer service team has been helpful and that you found our subscription pause option beneficial as you navigate your maintenance journey. We truly appreciate your kind words and recommendations, and we're honored to be a part of your long-term health plan.

Rated 4 out of 5 stars

Would have given Brello 5 stars but…

Would have given Brello 5 stars but they quit delivering to my state. Luckily I am 15 miles from the border of another state they do deliver to, so they were kind enough to deliver to my friends address there. I have been very happy with the company’s customer service, they answer all questions promptly. Their compounded tirzepitide has been a game changer-just reached my goal after 18 months of 50 pounds down!

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your experience. We understand it can be frustrating when delivery options change, and we truly appreciate your resourcefulness and understanding in finding an alternative solution. It's wonderful to hear that our customer service team has been helpful and responsive, and we're absolutely thrilled to learn about your incredible success in reaching your weight loss goal! Congratulations on such a significant achievement.

Rated 5 out of 5 stars

Absolutely has changed my life

Absolutely has changed my life, I am 77 losing over 60 lbs with Brello help has changed my labs and joint pain. I am.not at my goal and will continue on. Thanks again Brello.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are so happy to hear about your incredible progress and how our support has positively impacted your health! It's truly inspiring to know we're helping you on your journey.

Rated 4 out of 5 stars

I had been with another C/pharmacy

I had been with another C/pharmacy, I then found Brello who were hands down the best C/pharmacy. Cost, and shipping was fast and complete.

5 February 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're so happy to hear that our service, cost, and fast shipping have made such a positive impression on you! We truly appreciate your kind words.

Rated 5 out of 5 stars

Brello has been fantastic

Brello has been fantastic, been a patient for over a year now. Customer service can be slow at times but I’ve found they always resolve any question/issue I have. Product and pharmacy can be trusted!

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We truly appreciate you sharing your experience and your continued trust in us over the past year. We understand that response times can sometimes be a bit slow, and we're always working to improve. It's wonderful to know that despite this, you feel confident in our product, pharmacy, and our commitment to resolving your questions.

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