Easy to order the type of gravel I needed on line. Received an acknowledgment immediately. Within suggested delivery timeframe an email was sent with delivery day. I did not need to change this but th... See more
Company replied
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The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it.... See more
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery w... See more
Company replied
Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, neg... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Wellington New Road, TA1 5LU, Taunton, Somerset, United Kingdom
- 01823 254666
4.2
Great
245 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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No problems with Bradfords at all
No problems with Bradfords at all. The delivery was free, and the drivers were very helpful, even though they had to come back (problems with overhead cables - not their fault! Would always use Bradfords for this type of material.
25 July 2022
Reply from Bradfords - Taunton BBS
Good Evening Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us, this will be passed on to all involved with your order in the Taunton Branch,
We hope to see you again soon.
Kind Regards,
Katie
Great Service
Ordering online was easy. Communication from Bradfords (Taunton) staff was prompt and clear. Delivery was on time and the product was undamaged. Thank you.
24 July 2022
Reply from Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved with your order!
We hope to see you again soon.
Kind Regards,
Katie
Tried to order over the phone but was…
Tried to order over the phone but was told that for free delivery I had to order online?! Bit of a faff but we got there in the end, and it was delivered when promised.
21 July 2022
Reply from Bradfords - Taunton BBS
Hi Peter,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Lorna
First Class Lyntdon
Had an enquiry for some materials. As usual I will send this to Lyntdon Hancock in Taunton and as usual nothing but the best service and prices.
This chap needs to be more recognised for his service as he is one of a kind in the industry.
Give him every Saturday off, deserves it most in there!
14 July 2022
Unprompted review
Reply from Bradfords - Taunton BBS
Good Evening Mr Dare
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved in the branch!
We hope to see you again soon.
Kind Regards,
Katie
Thorough customer support
Thorough customer support. I changed my mind after delivery, which was hassle free & dealt with very quickly - special thanks to Chris.
Decent product quality.
Small niggle, delivery comms on day of delivery - no AM/PM pre notification, received text giving approx. 1hr notice of delivery window.
11 July 2022
Reply from Bradfords - Taunton BBS
Hi Andrew,
Thank you for taking the time to leave us a review.
We appreciate your feedback
We hope to see you again soon.
Kind Regards,
Lorna
Original delivery date was cancelled at…
Original delivery date was cancelled at short notice, and new date given. Arrived early in morning as requested and dropped exactly where required. Could not fault the service.
7 July 2022
Reply from Bradfords - Taunton BBS
Hi Davie,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Ordered several times with Bradfords
Ordered several times with Bradfords, prices always competitive and quality has always been good, my reduced score comes due to delivery times. I think the best I have managed was 7 days but normally longer than that even though they advertise for next day delivery. Would have been 5 if they delivered on time
6 July 2022
Reply from Bradfords - Taunton BBS
Hi Barry
Thank you for taking the time to leave us a review.
I would like to thank you for your feedback on our delivery timescales of your orders placed with Bradfords.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards,
Katie
Good efficient service and advice…
Good efficient service and advice friendly and helpful staff
6 July 2022
Reply from Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us I will pass this on to the branch !
We hope to see you again soon.
Kind Regards,
Katie
I ordered and paid for fencing
I ordered and paid for fencing, posts and post crete , never had any delivery of them , customer help was poor and eventually waited 5/6 weeks before asking my money back, very disappointed
27 May 2022
Reply from Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards,
Brilliant Bradfords
Bought 2 tonne of top soil at a great price, very helpful advice over the phone regarding delivery. Delivered next day and Dale the driver managed to get the 18t lorry around our tight bend in the road. (First driver to do so). Will recommend Bradfords in Worcester as never had anything but good service and prices.
27 April 2022
Reply from Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
I will pass this on to our branch team in Worcester as I am sure they'd like to know that their efforts have not gone unnoticed.
We hope to see you again soon.
Kind Regards,
Charlotte
Couldn't be better
My order was placed and acknowledged. I received a phone call advising me when delivery was expected but that was not convenient as I would not be at home then, so an alternative was agreed and that was met.. The driver was courteous, charming and helpful.
An exemplar to all delivery personnel in understanding customer relations.
WELL DONE !
27 April 2022
Reply from Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Great service
25 April 2022
Reply from Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
After giving 4 stars a few weeks ago
After giving 4 stars a few weeks ago, mainly because the driver was helpful. They dropped a star because of the lack of communication from Taunton branch. I'm still waiting for my second order of goods to arrive after I chased them up and was told to expect them a few days later . No goods no communication from the TAUNTON branch what so ever. Seems to me that there needs be some personal changes at your logistics department. I await some explanation from Bradford management
11 April 2022
Unprompted review
Reply from Bradfords - Taunton BBS
Hi Richard,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication from our branch.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards,
Lorna
Broken online promise
Ordered online… Delivery said 1to 2 days,
I cancelled when they asked me to wait 6 days…. and I’m still waiting for the refund to hit my account
11 April 2022
Reply from Bradfords - Taunton BBS
Hi Richard,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to long delays sourcing the product for you.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards,
Lorna
All good got a call to arrange delivery…
All good got a call to arrange delivery all when well thanks
28 March 2022
Reply from Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Charlotte
Brilliant service
6 March 2022
Reply from Bradfords - Taunton BBS
Hi Michael,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Bradfords are very helpful.
Bradfords are very helpful.
The website is easy to use & to order. The staff at the local depot (Taunton) are extremely helpful with arranging delivery and have set it up for when we requested, Paul is very helpful.
2 March 2022
Reply from Bradfords - Taunton BBS
Hi Patrick,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and in particular with Paul.
We hope to see you again soon.
Kind Regards,
Charlotte
Placed a web order on Friday expecting…
Placed a web order on Friday expecting delivery Monday or Tuesday. My order got lost but payment went through. After 3 times of driving out there and numerous phone calls my order was finally found but won’t be delivered till next Tuesday. I won’t be ordering on line again.
24 February 2022
Reply from Bradfords - Taunton BBS
Hi Colin,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to a system error and the delay in resolving this issue.
I apologise greatly or this and for any inconvenience this caused you.
Kind Regards,
Charlotte
Poor service
Thanks for your response I had to collect the parcel from a shop with no parking to collect the parcel as DPD could not be bothered to deliver. I did call your office but by the time I got a response about the parcel (2 days) I had collected the part .Four times the delivery has failed to be delivered emailed Bradford's no response called the office and was put on hold for ages gave up in the end will ask for a refund. The local branch are ok but your online service is terrible.
31 January 2022
Reply from Bradfords - Taunton BBS
Hi Rob,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience with us and I apologise greatly for this and for any inconvenience this may have caused you.
Having looked into this I can see that there was an issue with our supplier for the product you had purchased.
I believe that this order has since been cancelled and that you have been refunded.
If this is not the case or you wish to discus your experience further, please contact me at ecommerce@bradfords.co.uk
I apologise again for this poor experience.
Kind Regards,
Charlotte
Kind Regards,
Charlotte
Reply from Bradfords - Taunton BBS
Hi Terry,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
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