Overall, very easy to select and pay online and collect once notified. Competitive prices. The only reason it wasnt 5 stars was the collection process - having to collect a ticket from the counter,... See more
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See what reviewers are saying
Customer service was amazing and choice. It’s also very close to where I live which is great for getting big items home quickly
Company replied
The main thing that irritated me was the driver saying he couldn't crane the order to the side of my house which was accessible instead would leave it on the pavement/grass outside our front door....... See more
Company replied
I was in need of some fence panels from a local company due to our location and access. I found the items required and better quality/price than elsewhere, did an online order which was very straight... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Manfield Way, PL25 3HQ, St Austell, Cornwall, United Kingdom
- 01726 793279
4.8
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Order have arrived on time
19 December 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Ana
Thank you for taking the time to leave us a review.
I am pleased to hear that your order arrived on time,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great service !
Great communication from branch and delivery driver . Branch phoned promptly, thanked me for my order and asked when I would like delivery. Delivery driver phoned and told me when he would arrive and when he did he couldn’t have been more helpful in putting my order where i wanted it. Great customer service, thanks.
18 December 2023
Reply from Bradfords - St Austell BBS
Hi Clive
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! So great to hear the branch offering such a high and consistent level of service from the first call all the way to delivery.
We hope to see you again soon.
Kind Regards,
Sam
Very helpful in advising on a suitable products
Very helpful in advising on a suitable product.
Very accommodating when I needed to return some items.
14 December 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful and accommodating service with your order,
This has been passed onto all involved,
Wishing you a Merry Christmas
Kind Regards,
Katie
Didn't come on the arranged day
We ordered on Friday, and they rang us on Monday and asked which day we'd like the delivery. We said Wednesday. Tuesday morning we found they'd delivered and left everything outside in the rain - plywood and MDF skirting boards. As we're both retired it would have been nice of them to carry the plywood indoors for us. And to have come on the day we'd arranged.
12 December 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Mrs Reid
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delivery arriving outside of when you had arranged it and the goods being left in the rain.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi Rob
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good initiative
one product not available when collecting, offer of alternative. Quickly sorted refund. Good service
8 November 2023
Reply from Bradfords - St Austell BBS
Hi George
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Super, Speedy service
Ordered online on Sunday, goods delivered on Tuesday. Super service :)
8 October 2023
Reply from Bradfords - St Austell BBS
Hi Louise
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good range of materials
Good range of materials, well organised and really helpful delivery guys.
27 September 2023
Reply from Bradfords - St Austell BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Top banana as always and first class…
Top banana as always and first class service, communication and competitive prices.
6 September 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience from start to finish with your orders placed with us,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good transaction and delivery
Good transaction and delivery. Product arrived in good condition.
26 August 2023
Reply from Bradfords - St Austell BBS
Hi Cartz
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Eaonline shopping sy to use website
Easy to use website, good prices, good availability for products
26 August 2023
Reply from Bradfords - St Austell BBS
Hi Blair
I am pleased to see that you have had a positive experience with us!
Thank you for the kind words and we hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi Ray
Thank you for taking the time to leave us a review.
I am pleased to hear that our driver went the extra mile for you,
We hope to see you again soon.
Kind Regards,
Joe.
I was particularly pleased with how the…
I was particularly pleased with how the delivery driver left my order in a secure area just off my driveway.
11 August 2023
Reply from Bradfords - St Austell BBS
Hi Oliver
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear that the driver went the extra mile.
We hope to see you again soon.
Kind Regards,
Sam
Excellent Service & Product
I have had cause to order from Bradfords twice recently and received the same high degree of service on both occasions. Placing the order online could not have been simpler. The follow up call to confirm the order and arrange delivery was extremely efficient , helpful and courteous. The delivery itself was prompt and the driver was very helpful in placing the goods where I required them and all done with a smile. I chose Bradfords based on price but have to say the quality of the product I received was first class considering I could not find it cheaper elsewhere. I can definitely recommend Bradfords and will use them again should the need arise.
18 August 2023
Reply from Bradfords - St Austell BBS
Hi Geoff
I am pleased to see that yet again you have had a positive experience with us! This kind of consistent feedback is brilliant to hear. I will be sure to feed this back to the branch.
Thank you for the kind words and we hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi George
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The staff at Bradfords are really…
The staff at Bradfords are really helpful and are proactive in finding solutions to problems. Thank you.
23 August 2023
Unprompted review
Reply from Bradfords - St Austell BBS
Hi Steph
Thank you for for the kind words.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The process was easy and trouble free
The process was easy and trouble free. The staff were great and friendly
31 July 2023
Reply from Bradfords - St Austell BBS
Hi Neil,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
we are glad that all went well with your order and the staff were helpful,
We hope to see you again soon.
Kind Regards,
Joe.
Great value for money and very fast…
Great value for money and very fast delivery. Very happy with the service.
1 August 2023
Reply from Bradfords - St Austell BBS
Hi Shirley
I am pleased to see that you have had a positive experience with us! Great to hear the service was high from start to finish.
We hope to see you again soon.
Kind Regards,
Sam
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