Overall, very easy to select and pay online and collect once notified. Competitive prices. The only reason it wasnt 5 stars was the collection process - having to collect a ticket from the counter,... See more
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Ordered online, easy to use web site and to create an account. Best price in the area by far. Kept informed on the delivery of my order. Delivery driver really polite and very helpful.
Great service Ordered online collected the following day, spoke to I think James on the phone who was very helpful with his knowledge about the product.
I have to write a review to mention how helpful and friendly all the staff are at the st Austell branch on each of my visits, 👏👏 bradfords you've got some great staff there.
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Manfield Way, PL25 3HQ, St Austell, Cornwall, United Kingdom
- 01726 793279
4.7
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great service all round
Apart from the great selection of goods to buy, the staff on-site are always friendly and keen to assist.
11 August 2026
Reply from Bradfords - St Austell BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very good
Overall, very easy to select and pay online and collect once notified. Competitive prices.
The only reason it wasnt 5 stars was the collection process - having to collect a ticket from the counter, use that to get the products which is no problem, but then to have to queue up again to return the ticket to the main counter seemed an unnecessary complication. Overall very good
11 August 2026
Great service
Great service
Ordered online collected the following day, spoke to I think James on the phone who was very helpful with his knowledge about the product.
31 July 2026
Ordered online
Ordered online, easy to use web site and to create an account. Best price in the area by far. Kept informed on the delivery of my order. Delivery driver really polite and very helpful.
1 August 2026
See you again soon.
Several previous deliveries from this outstanding company have proved how care, efficiency and patience make for a very pleasant experience.
Add to these qualities an interesting ,engaging conversation on every occasion and one is left looking forward to the next time.Many thanks.
4 August 2026
STOCK LEVELS WRONG
Booked my stuff online they took payment, I went to collect and 4 of the items had been refunded due to no stock, went to the shelf, and they were in stock, no sign of a refund through PayPal, but I still had to pay for the items again. 1 Week later still no refund. GET YOUR STOCK LEVELS RIGHT, ST. AUSTELL & LAUNCESTON.
31 July 2026
Reply from Bradfords - St Austell BBS
Good Morning Paul
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Friendly staff
I have to write a review to mention how helpful and friendly all the staff are at the st Austell branch on each of my visits, 👏👏 bradfords you've got some great staff there.
29 July 2026
Unprompted review
Reply from Bradfords - St Austell BBS
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Bradfords St Austell go the extra mile.
Bradfords St Austell is a fantastic branch.
They are always so helpful and welcoming.
They go the extra mile in their customer service, which really unusual for building merchants. They will always be my first choice , even though I work for a competitor of theirs.
23 June 2026
Reply from Bradfords - St Austell BBS
Hi Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us. Coming to us despite where you work is high praise indeed!
We hope to see you again soon.
Kind Regards,
Sam
Never had a problem
Never had a problem with Bradford St Austell, keeps you informed and friendly, helpful driver.
26 June 2026
Reply from Bradfords - St Austell BBS
Hi Nik.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Always polite and helpful.
18 June 2026
Reply from Bradfords - St Austell BBS
Hi Philip
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent customer service
Placing an order on the website was easy I was able to see stock levels at my preferred Bradfords. After placing my order I received a phone call from said Bradfords thanking me for my order and to arrange a delivery day. Excellent customer service
27 February 2026
Reply from Bradfords - St Austell BBS
Hi Lynne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
First class service
25 February 2026
Reply from Bradfords - St Austell BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Quick delivery good communication and…
Quick delivery good communication and happy with product
24 February 2026
Reply from Bradfords - St Austell BBS
Hi Jonathan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent
The team at St Austell branch are always great - could communication on deliveries and the drivers are always very helpful. Had reason to collect some materials from the branch a couple of days ago - the yard team are also very helpful
28 February 2026
Reply from Bradfords - St Austell BBS
Hi Chris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Staff really friendly and very helpful.
26 February 2026
Reply from Bradfords - St Austell BBS
Hi Phil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
2nd time used.
Called for delivery time on day, received call back almost straight away. Delivery on time and driver very helpful and cheerful.
Overall very good.
7 January 2026
Reply from Bradfords - St Austell BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Prompt delivery post-ordering
Prompt delivery post-ordering and decent delivery guy. I'd have given 5-stars but delivery price for an under 1-mile journey is too steep.
7 December 2025
Reply from Bradfords - St Austell BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We will look into what we can do regarding the delivery charges to make them more reasonable in future.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi Sonny
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent service.
From ordering to the delivery was excellent. Delivery driver was brilliant.
30 September 2025
Reply from Bradfords - St Austell BBS
Hi Bryan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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