I was in need of some fence panels from a local company due to our location and access. I found the items required and better quality/price than elsewhere, did an online order which was very straight... See more
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Overall, very easy to select and pay online and collect once notified. Competitive prices. The only reason it wasnt 5 stars was the collection process - having to collect a ticket from the counter,... See more
Ordered online, easy to use web site and to create an account. Best price in the area by far. Kept informed on the delivery of my order. Delivery driver really polite and very helpful.
Great service Ordered online collected the following day, spoke to I think James on the phone who was very helpful with his knowledge about the product.
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Manfield Way, PL25 3HQ, St Austell, Cornwall, United Kingdom
- 01726 793279
4.7
Excellent
339 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Good customer service.
Straightforward and easy to order. Good communication. Friendly and helpful driver. Proper Job.
15 March 2024
Reply from Bradfords - St Austell BBS
Good Morning Simon
Thank you for taking the time to leave us a review.
I am happy to hear that you found the service from start to finish with your order to be a 'Proper Job'
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Good Morning Matthew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Always great value and service.
Easy to use website, good contact with staff, quick delivery and items dropped exactly where requested.
3 March 2024
Reply from Bradfords - St Austell BBS
Good Morning PVB
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the service you have received from start to finish with your order, this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very happy
Very clear website, easy to use and order.
Excellent communications, kept up to date with developments and delivery window.
Items delivered on time and with little fuss.
28 February 2024
Reply from Bradfords - St Austell BBS
Good Afternoon CDS
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy and clear process,
I happy to hear that you have received excellent communications from start to finish with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Friendly customer service and extremely…
Friendly customer service and extremely helpful in st Austell 😀
24 February 2024
Reply from Bradfords - St Austell BBS
Good Afternoon Amy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order
Easy to order. Delivery was quick and communication excellent. Very pleased with product and the price. Excellent
16 February 2024
Reply from Bradfords - St Austell BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Super service with super fast delivery 👌
13 February 2024
Reply from Bradfords - St Austell BBS
Hi Kevin
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a super service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Customer service above and beyond!
The customer service went above and beyond. From aboard, I was ordering a present for my brother -Thanks Adrian at St. Austell branch for your help and personal touch.
29 January 2024
Reply from Bradfords - St Austell BBS
Hi Joanne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Piranha cladding
ordered Piranha cladding. notified all the way through from order to delivery. independent courier was very helpful in off loading the long lengths.
Product looks really good quality so well pleased.
9 February 2024
Reply from Bradfords - St Austell BBS
Good Afternoon Amos
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our supplier that delivered on our behalf!
Kind Regards,
Katie
On time and very obliging driver
2 February 2024
Reply from Bradfords - St Austell BBS
Hi Anthony
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Good Afternoon A Wagstaff
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a hassle free experience with placing your order with us,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Order have arrived on time
19 December 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Ana
Thank you for taking the time to leave us a review.
I am pleased to hear that your order arrived on time,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great service !
Great communication from branch and delivery driver . Branch phoned promptly, thanked me for my order and asked when I would like delivery. Delivery driver phoned and told me when he would arrive and when he did he couldn’t have been more helpful in putting my order where i wanted it. Great customer service, thanks.
18 December 2023
Reply from Bradfords - St Austell BBS
Hi Clive
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! So great to hear the branch offering such a high and consistent level of service from the first call all the way to delivery.
We hope to see you again soon.
Kind Regards,
Sam
Very helpful in advising on a suitable products
Very helpful in advising on a suitable product.
Very accommodating when I needed to return some items.
14 December 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful and accommodating service with your order,
This has been passed onto all involved,
Wishing you a Merry Christmas
Kind Regards,
Katie
Didn't come on the arranged day
We ordered on Friday, and they rang us on Monday and asked which day we'd like the delivery. We said Wednesday. Tuesday morning we found they'd delivered and left everything outside in the rain - plywood and MDF skirting boards. As we're both retired it would have been nice of them to carry the plywood indoors for us. And to have come on the day we'd arranged.
12 December 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Mrs Reid
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delivery arriving outside of when you had arranged it and the goods being left in the rain.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi Rob
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good initiative
one product not available when collecting, offer of alternative. Quickly sorted refund. Good service
8 November 2023
Reply from Bradfords - St Austell BBS
Hi George
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Super, Speedy service
Ordered online on Sunday, goods delivered on Tuesday. Super service :)
8 October 2023
Reply from Bradfords - St Austell BBS
Hi Louise
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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