Ordered on line late Saturday morning for collection. Tried ringing depot to confirm order recd and would be available for collection before depot closing time. No answer to call. Arrived at depot 5 m... See more
Company replied
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Superb experience from staff both instore, on the phone and the delivery/pick up team. Peter this morning was extraordinary, collected a full bag of sand and created a West End quality show from havin... See more
Ordering and paying online - easy - no problem. Notifications -great. Customer care at pick - could be better. Stood waiting, clearly visible at the counter, for at least three minutes waiting... See more
Company replied
To be honest, we as a company have been using Bradfords Helston Branch since it opened and I can honestly say what a great bunch of people and always happy to help. However, I must say that Steve Cart... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Helston Business Park, TR13 8FZ, Helston, Cornwall, United Kingdom
- 01326 334500
4.9
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Good quality and very prompt delivery.
26 February 2021
Use Bradfords for most of the DIY
Use Bradfords for most of the DIY, great local company for both DIY and trade.
24 February 2021
Good service delivery arrived on time
Good service delivery arrived on time, website easy to use, would use again
3 February 2021
Superb service
I am more than pleased with help and service provided by Bradfords Helston branch. From the moment I telephoned and spoke to a lovely helpful guy çalled Steve to the very quick delivery of my goods and the way they were put on my drive. I would like to say a huge thank you to your team. Kind regards Carol Francis.
23 January 2021
Excellent prompt service
19 January 2021
Quick service,plus enquiry if I needed…
Quick service,plus enquiry if I needed help with loading.
30 December 2020
Reply from Bradfords - Helston BBS
Dear Peter,
Thank you for taking the time to leave us a review.
I am really pleased to see that you have had a positive experience with us and that you are more than satisfied with the service that you have received from our team in Helston.
We hope to see you again soon.
Kind Regards,
Charlotte from Customer Services
Great purchase at a fantastic price
Great purchase at a fantastic price, perfect delivery and really helpful staff both in their base and with the delivery driver. But then they are ALWAYS like that.
5 December 2020
Reply from Bradfords - Helston BBS
Dear Martin,
Thank you for taking the time to leave us such a lovely review.
I am pleased to see that you are happy with the quality and the pricing of our products and that you continue to receive great service at our Helston branch and from their delivery drivers.
I will pass this feedback on to them as I am sure they would love to see that their efforts are being noticed.
We hope to see you again soon,
Kind Regards,
Charlotte from Customer Services.
Endeavoured to make an order on line…excellent service
Endeavoured to make an order on line but without much success, the only down side, but the had a phone call from my local store to say they were happy to take order over the phone. This was straight forward and all items ordered arrived the following day, and all good quality. Excellent service.
16 November 2020
Reply from Bradfords - Helston BBS
Dear Elaine,
Thank you for taking the time to leave us a positive review.
I am saddened to see that ordering online was not successful for you,
However, I am pleased that you have received excellent service and that your order arrived swiftly.
We hope to see you again soon.
Kind Regards,
Charlotte from Customer Services
Helston
Helpful & efficient staff during Covid restrictions ... Purchase was as expected.Thank you.
9 November 2020
Reply from Bradfords - Helston BBS
Dear Richard
Thank you for taking the time to leave us a review.
Your feedback is highly valued.
I am glad to see that our staff were helpful and efficient, especially during these unpredictable times.
Kind Regards,
Charlotte from Customer Services
Good wood at a good price
I wanted a particular bit of wood and BBS had it at a good price. Spot on service too.
7 November 2020
Reply from Bradfords - Helston BBS
Hi Mike,
Thank you for leaving us a positive review.
All feedback that we receive is highly valued.
I am delighted to see that we were able to supply you with the timber that you needed at a good price and that you received great service from us.
Kind Regards,
Charlotte from Customer Services
extremely helpful and polite staff
extremely helpful and polite staff. bent over backwards with advice and help with loading my vehicle. will definitely shop here again.
6 November 2020
Reply from Bradfords - Helston BBS
Dear Mr Earnshaw,
Thank you for your positive review.
All feedback we receive is highly valuable to us.
I am delighted to see that our staff have been extremely helpful and polite and have exceeded your expectations.
We hope to see you again soon.
Kind Regards,
Charlotte from Customer Services
Reply from Bradfords - Helston BBS
Dear Mr Redhead,
Thank you for your 5 star review.
I am pleased that you received your delivery as promised with no issues.
Kind Regards,
Charlotte from Customer Services
Reply from Bradfords - Helston BBS
Dear Mr Timpson,
Thank you for taking the time to leave us your positive review.
I am pleased to see that you are happy with the pricing of the insulation that you purchased and that you are satisfied with our Covid safety procedures within branch.
Kind Regards,
Charlotte from Customer Services
fence panel delivery
Very easy to order online, the company had a query with my order and telephoned me within 24 hours of ordering, very polite staff. On delivery, the driver wore a face mask and kept his distance, very pleasant and friendly driver
9 October 2020
Excellent and keen to satisfy. Just tell me you're coming!
Friendly, helpful and proactive. Reclaimed railway sleepers are absolutely brilliant! Lose a star only for communication - From the website expected a wait of 2-3 weeks, but received a phone call the day after ordering to be told they were out of stock and no forecast for when they might be available. All 5 star good so far, as I was not in a rush... Then, out of the blue, less than a week later, my phone rings - early in the morning when I'm working late shifts! It was the driver reversing up my lane with the sleepers! Excellent urgency, but lucky that I happened to be in that day!
29 July 2020
Unprompted review
Your Driver Tony was extremely helpful
Your Driver Tony was extremely helpful. Excellent service.
24 July 2020
Unprompted review
Absolutely fantastic service
Absolutely fantastic service, a great spacious store the boys are really helpful.
15 July 2020
Unprompted review
Reply from Bradfords - Helston BBS
I am glad that you enjoyed our new Helston branch, Pete and the team will be chuffed to read this, thank you for sharing your experience.
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