Ordered on line late Saturday morning for collection. Tried ringing depot to confirm order recd and would be available for collection before depot closing time. No answer to call. Arrived at depot 5 m... See more
Company replied
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See what reviewers are saying
Superb experience from staff both instore, on the phone and the delivery/pick up team. Peter this morning was extraordinary, collected a full bag of sand and created a West End quality show from havin... See more
Ordering and paying online - easy - no problem. Notifications -great. Customer care at pick - could be better. Stood waiting, clearly visible at the counter, for at least three minutes waiting... See more
Company replied
To be honest, we as a company have been using Bradfords Helston Branch since it opened and I can honestly say what a great bunch of people and always happy to help. However, I must say that Steve Cart... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Helston Business Park, TR13 8FZ, Helston, Cornwall, United Kingdom
- 01326 334500
4.9
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Helston BBS
Thank you for taking the time to share your experience.
I am pleased to hear that your experience with both the click and collect service and our Honiton branch was efficient.
We hope to see you again soon.
Kind Regards Megan
Very good
Very good, but the man in the yard had never heard of Paypal threw him a bit. otherwise o.k
30 August 2021
Reply from Bradfords - Helston BBS
Hi Michael,
Thank you for taking the time to leave a review,
What could we have done to make this a 5* review?
Regards
Dylan
Staff were lovely
Staff were lovely nothing was too much trouble will definitely use again!
15 August 2021
Can't fault the service
Can't fault the service. I put in my order on line. Had a phone call within half an hour to arrange a delivery date. Order arrived when promised and in good condition.
30 July 2021
Excellent service!
Excellent service from placing the order to receiving the delivery this morning. Very friendly and helpful staff
6 July 2021
Great local service
Ordered online and items delivered in two days. One item was out of stock but they called in advance to check if we preferred the rest to come straight away or await the entire order until that item was available. Friendly and efficient driver
11 June 2021
Always so friendly and helpful.
9 June 2021
Competitive prices
Competitive prices, top notch people behind the counter and in the yard. Cant fault the guys, 1st class service.
4 June 2021
Very impressed with the quality of…
Very impressed with the quality of service. Phone calls from Bradford's staff to tell me my order was ready for collection.
And when I ordered for delivery (on another occasion) they called to explain a short delay due to awaiting new stock.
Thank you.
22 May 2021
Garden renovation
Great all round service and help and advice for our garden renovations in helping with materials and arranging delivery and great from the team and from Aaron who helped with it all
26 April 2021
Unprompted review
Great service in store!
20 April 2021
Excellent
Excellent, quick and friendly service with a good range of products available.
14 April 2021
Excellent service and friendly staff
10 April 2021
Great service
Arrived 08.30 on delivery day. The driver was very professional and patient despite our street being very difficult for a a lorry. Highly recommended
31 March 2021
Customer review
Used the, Helston branch during the last year while renovating a house.
Great bunch of guys, always willing to help and give advice.
28 March 2021
Doors excellent, customer service needs work.
Doors excellent. The stated delivery time came and went. Had to chase up several times. Promised by customer services that the doors could be delivered into garage. When the delivery arrived the driver who was on his own said it was kerbside drop only. If he hadn't taken pity on my 5 feet tall wife, and helped her to carry them into the garage, they would have been left by the road all day. In future, please do not promise what can't be delivered! Thank you to the very kind delivery driver.
27 March 2021
Delivered promptly thankyou
27 March 2021
Great service
26 March 2021
Amazing lorry driver
Amazing lorry driver. Should give lessons to all other attempted deliveries by lorry. As well as that all else from Bradfords was good.
19 March 2021
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