Ordered on line late Saturday morning for collection. Tried ringing depot to confirm order recd and would be available for collection before depot closing time. No answer to call. Arrived at depot 5 m... See more
Company replied
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See what reviewers are saying
Superb experience from staff both instore, on the phone and the delivery/pick up team. Peter this morning was extraordinary, collected a full bag of sand and created a West End quality show from havin... See more
Ordering and paying online - easy - no problem. Notifications -great. Customer care at pick - could be better. Stood waiting, clearly visible at the counter, for at least three minutes waiting... See more
Company replied
To be honest, we as a company have been using Bradfords Helston Branch since it opened and I can honestly say what a great bunch of people and always happy to help. However, I must say that Steve Cart... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Helston Business Park, TR13 8FZ, Helston, Cornwall, United Kingdom
- 01326 334500
4.9
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Delivery
Excellent service. Delivered within a day and excellent help from the delivery driver who was very very helpful. Thank you
12 August 2022
Reply from Bradfords - Helston BBS
Good Morning Mr Pope,
Thank you for taking the time to leave us a review.
I am pleased to see that you have received an excellent service from the Helston branch, this will be passed on to all involved with your order!
We hope to see you again soon.
Kind Regards,
Katie
Ordered via the app for the first time…
Ordered via the app for the first time so easy will be doing this all the time from now on
30 July 2022
Reply from Bradfords - Helston BBS
Hello Mr Autie,
Thank you for taking the time to leave us a review.
we are so pleased that you found our App easy to use, that is exactly what we hoped for.
Lorna
Excellent customer service
Excellent customer service, delivery driver was amazing, very helpful and knowledgable about the products. The driver took the time to put the items exactly where I needed them, even though it wasn’t the easy option. Top bloke thank you!
28 July 2022
Reply from Bradfords - Helston BBS
Good Evening Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved with your order!
We hope to see you again soon.
Kind Regards,
Katie
Helpful
Helpful, skilled, delivered supplies to the place we asked. We have tricky access but the lady delivery driver did very well.
18 July 2022
Reply from Bradfords - Helston BBS
Good Afternoon Jon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved with your order at our Helston Branch!
We hope to see you again soon.
Kind Regards,
Katie
Easy to order online good delivery service
Easy to order online and delivered by the Helston branch a few days later. Bought 15 x 4.8 metre "Treated Sawn Carcassing Timber" for repairing a fence - all good thank you.
7 July 2022
Reply from Bradfords - Helston BBS
Hi Jo
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe
Reply from Bradfords - Helston BBS
Hi Dave
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Easy to use website for products and…
Easy to use website for products and ordering. Prompt delivery by curtious and helpful staff.
6 July 2022
Reply from Bradfords - Helston BBS
we appreciate your support, thank you for taking the time to leave us a review
Really helpful and accommodating staff
Really helpful and accommodating staff, nothing too much trouble
6 July 2022
Easy to contact and great delivery
6 July 2022
Delivery was timely and the driver was…
Delivery was timely and the driver was very diligent.
One of the products was not of the best quality. The driver noticed me looking and assessing whether I should accept or reject. He asked if I wanted to return it....
6 July 2022
Reply from Bradfords - Helston BBS
Hi Chris,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Joe
Great product,great customer service…
Great product,great customer service and great price 👍
30 March 2022
Reply from Bradfords - Helston BBS
Hi Lee,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Placed an online order with no hitches
Placed an online order with no hitches
Order was delivered within a few days with notification
A courteous polite and tidy delivery
No dramas
Quality product.
Shall be ordering more with confidence
23 March 2022
Reply from Bradfords - Helston BBS
Hi Caroline,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish.
We hope to see you again soon.
Kind Regards,
Charlotte
Postcrete x 5
Picked up an online order, staff helpful even though busy. Able to load myself ( even though they offered to👍).
Would recommend and use again.
3 March 2022
Reply from Bradfords - Helston BBS
Hi Paul,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Very helpful service.
26 February 2022
Reply from Bradfords - Helston BBS
Hi Soraya,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our branch team in Helston.
We hope to see you again soon!
Kind Regards,
Charlotte
Very helpful
18 December 2021
Reply from Bradfords - Helston BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
As always good service
3 December 2021
Reply from Bradfords - Helston BBS
Hi Ken,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you continue to have positive experiences with us.
We hope to see you again soon.
Kind Regards,
Charlotte
Prompt service and delivery
25 October 2021
Reply from Bradfords - Helston BBS
Hi,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Helston BBS
Hi IW,
Thank you for taking the time to leave us a review.
It is great to hear that you found our click and collect service at our Helston branch to be great.
If there is anything else that we can do for you please do email Ecommerce@bradfords.co.uk
We look forward to seeing you again soon!
Many Thanks
Megan
After a visit to Bradfords Helston…
After a visit to Bradfords Helston today, I would like to comment on the very well organised yard, and great selection of materials. Everything was tidy, and easy to find. When deciding on product type, I spoke with one of the yard employees named Ed. He was both helpful and knowledgeable, and provided me with the advice I required. I can highly recommend the Helston branch of Bradfords.
16 September 2021
Unprompted review
Reply from Bradfords - Helston BBS
Hi DP,
Thank you for taking the time to share your experience.
I am pleased to hear that you were happy with the organisation of our yard and the range of materials that they had.
It is great that our team member Ed, was able to provide excellent service and was helpful.
We look forward to seeing you again soon.
Many Thanks
Megan
Very helpful staff and good products
Very helpful staff and good products. As a DIY enthusiast it's great to find a building supplier who will spend time making sure things are ok
1 September 2021
Reply from Bradfords - Helston BBS
Dear Alan,
Thank you for taking the time to leave us a review.
I am so pleased to hear about your experience and that our Helston branch provided you with a brilliant service.
We hope to see you again soon.
Kind Regards Megan
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