Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... See more
Company replied
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Review summary
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Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
Company replied
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
Company replied
Company details
- Heating Equipment Supplier
- also in
- Air Conditioning Store
- Boiler Supplier
- Furnace Store
- Hot Water System Supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.5
Excellent
252 reviews
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This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
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Reply from BPH Sales
Hi Sergey,
Glad we met your timing expectations with your order!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Reply from BPH Sales
Hi Paul,
Thanks for taking the time to leave a positive review for our team. Sharing your experience helps us to build a better and stronger team, as well as helps other customers to decide whether to purchase products through ourselves or another company.
We appreciate you taking the time!
The BPH Sales Team
Delivery was quick and control does as…
Delivery was quick and control does as advertised.
5 January 2024
Reply from BPH Sales
Hi Harold,
Glad you are happy with the controller and the speed of your delivery.
We look forward to welcoming you back again in the future for all of your HVAC or hydronic needs.
The BPH Sales Team
Customer service was excellent when I…
Customer service was excellent when I bought our HRV unit. They were helpful in sizing the unit and making recommendations
4 January 2024
Reply from BPH Sales
Hi Wayne,
Thanks for taking the time to leave this feedback for our customer service team; they always appreciate hearing from a happy customer. Glad they were also able to sufficiently help in sizing and recommending a product for your home.
The BPH Sales Team
Great Service and Product
I needed advice on HRVs and ERVs and I ordered an ERV to be shipped to Ontario. Delivery was completed in a reasonable time after the holidays but BPH even called me in advance to apologise for the delay. The equipment arrived safely and is exactly as described.
2 January 2024
Reply from BPH Sales
Geoffrey,
Thanks for understanding the delayed delivery due to our warehouse team enjoying some hard-earned days off during the holiday period! We are always glad to work with customers such as yourself, and are even happier to hear your are happy with our service level overall.
We look forward to welcoming you back again in the future!
The BPH Sales Team
Really quick shipping
Really quick shipping.
Great customer service, call them with a few questions within minutes it was over and I had all the answer I needed to make a purchase
29 November 2023
Reply from BPH Sales
Matthieu, we are glad to hear you are pleased with our teams level of service!
We look forward to welcoming you back again, and wish you a happy new year.
The BPH Sales Team
Great costumer’s service
1 December 2023
Reply from BPH Sales
Paulo, thank you for taking the time to provide this feedback for our customer facing team members! This is always good news to hear, as our team truly prides themselves on providing some of the highest quality HVAC support available in Canada.
We wish you a healthy and happy 2024, and look forward to welcoming you back again.
The BPH Sales Team
Easily navigated website
Easily navigated website, prompt delivery of part.
got exactly what I ordered.
4 December 2023
Reply from BPH Sales
Hi Bill,
Our web design team is glad to hear that you found the website clear and user friendly! They always try their best, but the best way to improve is based on input from customer's like yourself.
Thanks for taking the time to leave a review, and we look forward to welcoming you back again in 2024 or later!
The BPH Sales Team
Reply from BPH Sales
Dennis,
We always try our best to answer customer calls and enquiries as best and fast as we can! We have all struggled with those fully automated systems where you go in circles speaking with a computer, so we try our best to provide an improved service over this! Thank you for the positive feedback.
We look forward to welcoming you back again in 2024!
The BPH Sales Team
Quick shipping excellent support!
My order was shipped quickly. When there was missing documentation for the touch screen controller, I received a phone response to my email inquiry, which was a pleasant surprise. The issue was solved quickly with a texted photo of the missing document from the tech. Thanks!
22 November 2023
Reply from BPH Sales
Hi Peter,
We are glad to hear you were pleased with the level of support from our technical teams, and thank you for providing the positive feedback! As you can imagine, not all feedback is pleasant (but still necessary!), so positive feedback such as this definitely helps keep the smiles on our teams faces day in and day out!
Thanks for taking the time for the feedback, and we wish you a healthy and happy 2024!
The BPH Sales Team
BPH answered all my questions before…
BPH answered all my questions before the purchase and gave me support during installation. When they couldn’t answer a question, they did get back to me. I’d recommend doing business with them.
17 October 2023
Reply from BPH Sales
Hi Rob,
Glad our sales and tech teams could help you through your entire journey, start to finish! They are always glad to receive positive feedback from stories such as yours, so thank you for taking the time to provide the feedback!
The BPH Sales Team
Very efficient
23 November 2023
Reply from BPH Sales
We are happy you are satisfied and happy with your order, Scott. Thanks for the feedback!
The BPH Sales Team
Excellent service fron A to Z
Part was easy to identify when placing the order, ordering process is simple and efficient, the part was exactly as ordered and it worked once installed. Also appreciated the short time delivey.
22 November 2023
Reply from BPH Sales
Bruno, thank you for the very detailed review! This feedback is priceless for other potential customers and helps us to ensure we are supporting our customers as best as possible.
The BPH Sales Team
Excellent service
16 November 2023
Reply from BPH Sales
Peter, thanks for taking the time for your positive review; we try our best to ensure every customers journey with us is as pleasant as can be!
The BPH Sales Team
Excellent Purchase
Product arrived quickly and was very easy to install. This is much more compact and powerful than the old unit we replaced and so far we’ve had excellent results. We’re very pleased with quality, price, function, and delivery.
30 October 2023
Reply from BPH Sales
Dawn, we are very glad to hear your new unit is working as expected!
We take pride in recommending only the best HVAC products available across Canada, and are glad that another system has hit the mark! Thank you for taking the time to leave your review.
The BPH Sales Team
Reply from BPH Sales
Adrian, thank you for your review, we appreciate your time taken.
The BPH Sales Team
Reply from BPH Sales
Evan, glad to hear we are 'easy' to deal with - we try our best to ensure a smooth and least-effort experience for every customer.
The BPH Sales Team
Reply from BPH Sales
Nick, glad to hear you are please with our service level!
We look forward to welcoming you back again in the future.
Brad was first class
Brad was first class , it was obvious he knew his stuff , when I decided to change my order he was great about it , absolutely no heavy sales pitch .
When I did eventually order my furnace the procedure was quick and painless .
I was a bit annoyed at the shipping arrangements that it couldn’t be delivered to my closest town instead it was a four hour drive to collect it and bring it home and I had given a name of a shipping company that I’ve used various times before.
There was an option to get it delivered to my house but I’m often not around.
But it wasn’t a deal breaker by any means .
The other little issue was that the furnace had two small screws driven through the base of the furnace attaching it to the pallet so when we came to lift the furnace off the pallet I had no idea those little screws were there so the weight of the pallet bent the base of the furnace before we realized about the screws .
So a sign or something to warn about the screws would have saved damaging the unit .
This might not have been a BPH fault Napoleon may well ship them with the screws.
I am going to go back to Brad for advice on a different project for my sons house and most likely buy the parts needed from him .
Where’s my BPH ball cap Brad ??
17 October 2023
Reply from BPH Sales
Neil,
Our apologies we are so late responding to your feedback here - we have been busy designing some ball caps ;)
In all seriousness, THANK YOU for the very detailed review and feedback. Rest assured all points have been shared with the respective teams, and they will be investigating where we can further improve to make sure we can meet or exceed your expectations next time around!
We look forward to welcoming you back again, Neil. We will try to remember to include a few extra BPH goodies for you with the order ;)
Regards,
The BPH Sales Team
the are quick to anser you and solve my…
the are quick to anser you and solve my problem gently
23 October 2023
Reply from BPH Sales
Frederic,
Merci pour votre avis positif. Nous apprécions que vous preniez le temps.
The BPH Sales Crew
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