Every part of the ordering system right down to delivery was excellent. The gift was a little something to cheer up a good friend who is going through a rough time & the gift did the trick - she loved... See more
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Great company, products and service. Gift box looked lovely…. Just didn’t realise the sparkling wine was a very little bottle but, recipient loved it. Most definitely recommend and will be using a... See more
The Box Tree gift delivered to my door really made me feel "Someone Special". Beautifully packed with chocolate, organic tea and lovely hand cream - not only all of the highest quality but sustainabl... See more
Company replied
Looked through loads of gift box a d hamper websites before coming across boxtree. Much better choice of gifts than everywhere else and very well priced. Bought for a work friend who isn't well and is... See more
Company replied
Company details
Information provided by various external sources
The home of good gifting, where every box you send gives back to good causes or helps to protect our planet for the future. Choose ready made gift boxes or create your own. Whichever you choose, choose to give GOOD gifts.
Contact info
4 Royal Crescent, GL50 3DA, Cheltenham, United Kingdom
- 01242 300232
- hello@boxtreegifts.com
- boxtreegifts.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The box was a gift
The box was a gift but the recipient loved it and really liked the presentation of it.
16 August 2021
Reply from BoxTree
Lovely to hear that the recipient loved their gift and the presentation! Our fulfilment team take pride in the presentation of our boxes so they will be so pleased to hear your feedback.
Reply from BoxTree
We are so happy to hear the gift was appreciated by the recipient. Thank you for taking the time to share this, and thank you for your order with us.
Lovely gift
Lovely gift. It arrived when they said it would and the person I sent it to was very pleased with it.
11 August 2021
Reply from BoxTree
We are so pleased that your gift was well received by the recipient and that it arrived on time for you.
Thank you so much for your order and we hope to see you again soon!
Great chooice of gifts
6 August 2021
Reply from BoxTree
Thank you Ruth. We love the variety of gifts we provide, and glad you do too!
Thank you again for your order with us.
Was disappointed that my message stated…
Was disappointed that my message stated to be opened on 3rd aug as it was a gif5 fir my best friend.however the sticker said open on 28th July so my friend did. Spoilt the birthday surprise. However my friend was very pleased with the gift. Company answered my complaint straight away and sent me a little gift in the post as way of an apology. I would definitely reccomend this company and use it in the future. Carol
5 August 2021
Reply from BoxTree
Hi Carol.
Thank you so much for taking the time to write your review and share your experience of using our services.
Deepest apologies again for the mix up, that the gift was not opened when you wanted it to be, however I'm glad that our customer service department was able to answer your complaint so quickly and sent you a small token of apology.
We look forward to seeing you again soon, and thank you again for choosing BoxTree.
Thoughtful gifts
Easy to order, different range of gifts to buy and delivered quickly. Would order from Box Tree again and recommend to anyone looking for an easy way to send a thoughtful gift.
5 August 2021
Reply from BoxTree
Thank you for such a great review.
So wonderful that you would order with us again and recommend us to others, thank you!
We look forward to seeing you again soon.
Good value, amazing service ⭐️
Lots to choose from, next day delivery option.
Quick response when contacted regarding address change (email and phone). Happy customer and recipient!
5 August 2021
Reply from BoxTree
Hi Liz, we are delighted to see you had a positive experience with BoxTree. We pride ourselves on our customer service, so it's lovely to hear your issue was sorted quickly and you had a prompt response from us.
We hope to see you again soon!
Confirmation emails could be improved.
Yet to hear how the gift was with the recipient however a bit disappointed in the lack of confirmation email showing the products I had ordered. Also delivered a day late. Cannot log in to look at order either. As the order was delivered a day late I have it at my work place rather than with the recipient. It looks impressive, will update when she has opened it.
4 August 2021
Reply from BoxTree
Thank you for taking the time to write your review Tanya.
Very sorry to hear you've had a couple of problems with your order. If you're having problems with your order or the confirmation emails you received are unclear, please don't hesitate to contact us at hello@boxtreegifts.com. We aim to respond within 2 hours every weekday between 9am-5pm. Our customer service team would be more than happy to help with any problems you may be having.
Nicely packed with lovely items 😊
3 August 2021
Reply from BoxTree
Thank you for your review Sonia, it is appreciated from all of us at BoxTree. Delighted to hear the gift came nicely packaged and you thought highly of the gifts too.
Wonderful product!
An amazing product and wonderful, professional service. My friend loved her BoxTree gift!
31 July 2021
Reply from BoxTree
We are so delighted your friend loved her BoxTree gift! It's always brilliant for us to hear feedback from the recipient so thank you for sharing that with us.
Thank you so much for ordering with us, and for such a glowing review - we hope to see you again soon.
I was absolutely delighted with Box…
I was absolutely delighted with Box Tree - I placed an order for a gift box for a friend and loved the variety of gifts I could choose from. It was such a lovely experience choosing the gifts and my friend is delighted with them.
I was also very impressed with their customer service. I submitted the wrong address by mistake and they were so helpful and understanding.
I would definitely use this fabulous company again.
29 July 2021
Reply from BoxTree
Wow - thank you so much for such a glowing review and recommendation Claire!
It's always lovely to hear recipient feedback, so thank you for sharing with us that your friend loved her gift, we are so pleased!
Delighted we could be so efficient in helping you solve the problem you had with the address too. We look forward to seeing you again soon, and thank you again for your order.
Reply from BoxTree
Thank you so much for your 5-star review from all of us at BoxTree.
We are delighted your friend loved her gift box so much and that it cheered her up - we all need a little bit of a pick-me-up sometimes!
brilliant Service
brilliant Service, next day delivery and recipient (gardeners gift box with extras) was delighted. I have already organised another birthday delivery from Boxtree. thank you
25 July 2021
Reply from BoxTree
Anne, thank you so much for this kind review. We're so happy that you enjoyed shopping with us and were delighted with the service you received. So great that you have already organised another gift to be delivered from us too!
Great little gifts- and quick delivery
Great little gifts- and quick delivery! My kids loved them!
24 July 2021
Reply from BoxTree
We are delighted to hear that you were happy with the quality of our gifts and that they were delivered so quickly. So glad your kids loved them too!
Thank you for choosing BoxTree!
Lovely items but packaging let it down
Lovely items but packaging let it down. The standard Box Tree gift box is covered in their own branding with notes about following them on social etc. If I am giving this as a gift, I don’t really want to have the branding all over the box. It would have been better to just have a little card inside about Box Tree and then leave the main gift box as plain so it looks like a present.
Just glad I had it delivered direct to me and not the recipient.
I ended up having to go out and buy my own gift box, which sort of defeats the purpose of the Box Tree gift service.
The products were really lovely though, and delivery was fast.
20 July 2021
Reply from BoxTree
Thank you for your feedback Carly. We are always looking for ways to improve our service so this is something we will bear in mind.
So glad you were pleased with the products though, and arrived so promptly - thank you so much for choosing BoxTree.
Great product, late delivery
I was very happy with the product, but unfortunately (and likely due to no fault of BoxTree), the delivery was later than expected. As these were birthday presents, it may be useful to send these out earlier rather than later (next time for target delivery date, I would put in an earlier date!).
20 July 2021
Reply from BoxTree
Thank you so much for your review Andrew. We are so glad you were happy with the products, however sad to hear that they didn't arrive in time for the birthday you mentioned. Thank you for bringing this to our attention and we will keep this in mind for future orders. Such a shame when the recipient does not get their birthday gifts on time, so we send our deepest apologies for this.
Super easy to buy from
The buying experience is really good. Lots of lovely gifts to choose from whatever the occasion.
Also, I love that the packaging is all recyclable and that it’s all very attractive as a gift. Would definitely buy again from Boxtree and thoroughly recommend.
18 July 2021
Reply from BoxTree
Thank you so much for this lovely review Maggie. So great that you felt that there was lots to choose from and your experience with us was a positive one.
It's important to us that we do our bit for the environment so thank you for the lovely compliments on our packaging and presentation.
We look forward to seeing you again soon!
A Special treat just for me!
The Box Tree gift delivered to my door really made me feel "Someone Special". Beautifully packed with chocolate, organic tea and lovely hand cream - not only all of the highest quality but sustainably and thoughtfully sourced - so important for our planet. I shall soon be ordering a Box Tree Gift making someone else feel "Someone Special"
16 July 2021
Unprompted review
Reply from BoxTree
Thank you so much for taking the time to write such a lovely review - your kind words mean a lot to all of the BoxTree team. We take such pride in choosing products which are helpful to the planet as we believe that every pound spent is a vote for the world we'd like to see. So wonderful that you appreciate this too!
We are very pleased the gift box made you feel so special, and that you were pleased with the gifts you received.
We look forward to seeing you again soon!
Reply from BoxTree
Thank you so much for your recommendation Aimee, and thank you for choosing BoxTree. We are delighted that both you and your friend were pleased with the gifts and we hope to see you again soon!
Reply from BoxTree
Wow! Thank you so much for this review. We are delighted that your experience with us was faultless - hope to see you again soon!
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