Every part of the ordering system right down to delivery was excellent. The gift was a little something to cheer up a good friend who is going through a rough time & the gift did the trick - she loved... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company, products and service. Gift box looked lovely…. Just didn’t realise the sparkling wine was a very little bottle but, recipient loved it. Most definitely recommend and will be using a... See more
The Box Tree gift delivered to my door really made me feel "Someone Special". Beautifully packed with chocolate, organic tea and lovely hand cream - not only all of the highest quality but sustainabl... See more
Company replied
Looked through loads of gift box a d hamper websites before coming across boxtree. Much better choice of gifts than everywhere else and very well priced. Bought for a work friend who isn't well and is... See more
Company replied
Company details
Information provided by various external sources
The home of good gifting, where every box you send gives back to good causes or helps to protect our planet for the future. Choose ready made gift boxes or create your own. Whichever you choose, choose to give GOOD gifts.
Contact info
4 Royal Crescent, GL50 3DA, Cheltenham, United Kingdom
- 01242 300232
- hello@boxtreegifts.com
- boxtreegifts.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had good experiences before but this…
I had good experiences before but this birthday gift has not arrived despite having ordered it last week for delivery today. Tracking service simply says I’ll be notified when it arrives! It hasn’t though and my friend is without a gift from me on her birthday. Will not use this service for important occasions in future. Perhaps they have become too successful at the expense of reliability.
13 July 2021
Reply from BoxTree
Hi there, thank you for taking the time to write your review. Deepest apologies that your order hasn't arrived on time for your friends birthday. This is very disappointing and we understand how frustrating this situation is for you.
I can see from your order that you selected the 13th as the delivery date. I can confirm that we posted this out to the recipients address on Monday the 12th and as we use Royal Mail 24 hour delivery service for all of our parcels, unless requested otherwise, this should have got to its destination by now, and still might come today. This is unacceptable that the gift box has not reached your friend yet and we will definitely investigate this further as to why it didn't arrive when requested.
If there is anything else our customer service team can help you with, please don't hesitate to contact our team at hello@boxtreegifts.com and we will try our best to resolve the situation for you.
Excellent
Such an amazing selection of gifts and really quick turnaround. Would definitely buy again!
13 July 2021
Reply from BoxTree
Thank you so much for your review Emily. So great to hear you had a positive experience with a prompt delivery, and would buy from us again!
Thank you so much for your order and we look forward to seeing you again soon!
Outstanding Company
Loveeeee this company! Customer service is so important to me and this company exceeded expectations on every level. The products are lovely and very well priced and they went over and above to resolve an issue that was of MY own doing when I put the wrong house number down. Exactly the sort of business that we should all be supporting. ….outstanding 💗
10 July 2021
Reply from BoxTree
Wow! Thank you so much for taking the time to write such a super review Kate! We pride ourselves on our customer service, so it's great to hear that the issue you had was sorted so quickly for you and we were able to put your mind at rest. Your compliments have not gone un-noticed and will be forwarded to the entire team for them to see.
Thank you again for choosing to order with us and we hope to see you again soon!
My second purchase and just as good as…
My second purchase and just as good as the first.
10 July 2021
Reply from BoxTree
Thank you so much for your 5-star review Edna!
We love that you have been pleased with both your purchases from us. It's great we can continue to provide you with excellent service every time you use us.
Thank you for continuing to support BoxTree, we really appreciate it!
Reply from BoxTree
So pleased your sister was thrilled with the lovely gift you chose for her.
Thank you so much for your order, and thank you for choosing BoxTree!
Really lovely gift beautifully…
Really lovely gift beautifully presented. Perfect birthday present. Wife loved it.
7 July 2021
Reply from BoxTree
This is great to hear! We are so pleased that your wife loved the gifts you chose for her, and that you were both thrilled with the presentation.
Thank you so much for taking the time to write your review, and thank you again for ordering with us.
Delivery one day late
3 July 2021
Reply from BoxTree
Thank you for your review. Deepest apologies that the gift-box arrived a day late, we understand how frustrating this is when you order something for a special occasion.
However, we are pleased that everything else was okay with your order, and we hope we can offer a more prompt delivery for you in the future.
Love the product but disappointing to…
Love the product but disappointing to charge postage on create-your-own boxes which are of higher value than the ready-made ones
2 July 2021
Reply from BoxTree
Thank you for taking the time to write your review, and we are very pleased that you love the product! However, we are sorry to hear you were disappointed with being charged shipping for the create-your-own box. We are always looking for feedback from our customers of how we can improve our services, so your feedback is much appreciated and this is definitely something our IT team can review and potentially change in the future.
Reply from BoxTree
That's so great to hear Rachael - thank you so much for your review! So glad you were pleased with the service and products you received.
I ordered from your company
I ordered from your company. it was a birthday gift. My cousin was over the moon. I have never ordered from your company before but will definetly order from you again. Thank you so much 5*
29 June 2021
Reply from BoxTree
Such a lovely review Barbara, thank you! We are so pleased to hear that your cousin was over the moon with his birthday gift. We are glad we could be a part of making their birthday special.
Thank you so much for choosing BoxTree, and we look forward to seeing you again!
Reply from BoxTree
Hi Toni, thank you for your review. Sorry to hear you weren't satisfied with your experience with BoxTree, and apologies if the gift-box you ordered did not make expectations. We do all we can to make sure that our items are reasonably priced, so this is disappointing for us to hear. Your review will be forwarded on to the rest of the team to perhaps look into reviewing the prices of some of our items.
Red Wine & Coffee Hamper
Lovely birthday box for my male colleague. Packed and wrapped perfectly and I am more than happy with my purchase from Box Tree.
26 June 2021
Reply from BoxTree
What a wonderful review! Thank you so much for your lovely comments Julie, it is really appreciated by all of us at BoxTree. The Red Wine and Coffee Hamper is truly such a lovely gift, and we are so glad it was well received by both you and your colleague.
Thank you so much for ordering with us, and we hope to see you again soon!
Prompt delivery to god daughter to…
Prompt delivery to god daughter to cheer her up as she has Covid
26 June 2021
Reply from BoxTree
Hi Kirsty, so sorry to hear your god-daughter has Covid. We hope our gift-box that you chose for her cheered her up whilst she's not well - such a lovely gesture.
Thank you for choosing BoxTree, and thank you for taking the time to write your review, it is appreciated by the whole team.
The ordering was easy
The ordering was easy, delivered on time and the recipient very happy!
25 June 2021
Reply from BoxTree
Hi Corinne, thank you for your review. We are pleased that your gift arrived to your recipient on time, and that they were happy with the gifts you chose!
Thank you for choosing BoxTree, and we hope to see you again soon!
New customer
First time using this company and they didn’t disappoint. The gift was beautifully presented and delivered on time. My friend was very pleased on her birthday
25 June 2021
Reply from BoxTree
Thank you for taking the time to write your review Joanne.
It's wonderful to hear that the gift was beautifully presented on arrival and was delivered in time for your friends birthday. We are so glad it was well received too!
Fantastic… order delivered as…
Fantastic… order delivered as requested.
My niece loved it!! Xx
25 June 2021
Reply from BoxTree
Delighted to hear your gift was well received by your niece! We always love to hear feedback from the recipient.
Thank you for your review Abi, and we hope to see you again soon!
Fantastic service
Fantastic service, great range of gifts and prices. An excellent choice for anyone looking to send a personalised gift through the post.
25 June 2021
Reply from BoxTree
We are so glad that you received fantastic service, had such a range of products to choose from, and thought our gifts were priced well. We love to put that extra special and personal touch on our gift boxes, so we are delighted that you would recommend us to others who want a personalised gift for someone special.
Thank you so much for your review!
Reply from BoxTree
Thank you for your 5-star review. We are delighted you had a positive experience with us, and we hope to see you back again soon!
Box Tree give it a try , I highly recommend .
Came across this company whilst web browsing, needed something special and loved that I could add what I wanted to the package. Great choice , competitive pricing , good communication regarding order and delivery together with easy to use ordering, thanks BOX TREE I will be back .
24 June 2021
Reply from BoxTree
Thank you so much for such a complimentary review of BoxTree Malcolm, it is much appreciated by the whole team. So pleased you were happy with our service, and we look forward to seeing you back again soon!
Lovely gifts. Great service
Off to a bit of a rocky start, where none of the items in the gift boxes I’d ordered had been recorded on the online order and I had a bit of trouble trying to remember everything I’d put into each of the 3 boxes. However, Chloe who dealt with it all directly, over the phone, was very helpful and sorted it all quickly. I’m very pleased with the gifts, also great to find ethical gifts that are lovely and affordable.
23 June 2021
Reply from BoxTree
Thank you for taking the time to write your review Sioda, it is appreciated by the whole team. We do apologise for the technical hitch you experienced with your order, but we are glad to hear that we could deal with the problem you had with the order so quickly, and were pleased with the gifts you gave, and the message behind them. We pride ourselves on our customer service, so this feedback is very important to us.
Thank you again for your order!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.