BoxTree Reviews 

1,149
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Every part of the ordering system right down to delivery was excellent. The gift was a little something to cheer up a good friend who is going through a rough time & the gift did the trick - she loved... See more

Rated 5 out of 5 stars

Great company, products and service. Gift box looked lovely…. Just didn’t realise the sparkling wine was a very little bottle but, recipient loved it. Most definitely recommend and will be using a... See more

Rated 5 out of 5 stars

The Box Tree gift delivered to my door really made me feel "Someone Special". Beautifully packed with chocolate, organic tea and lovely hand cream - not only all of the highest quality but sustainabl... See more

Company replied

Rated 5 out of 5 stars

Looked through loads of gift box a d hamper websites before coming across boxtree. Much better choice of gifts than everywhere else and very well priced. Bought for a work friend who isn't well and is... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

The home of good gifting, where every box you send gives back to good causes or helps to protect our planet for the future. Choose ready made gift boxes or create your own. Whichever you choose, choose to give GOOD gifts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,149)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service speedy delivery and…

Great service speedy delivery and recipient was thrilled with the products

26 September 2021
BoxTree logo

Reply from BoxTree

We are so thrilled that your gifts arrived so quickly and that the recipient was pleased with what she received! We take pride in our service, so your feedback is appreciated by the whole team here at BoxTree.
Thank you so much for your order, and we hope to see you again soon!

Rated 5 out of 5 stars

Fantastic product

Fantastic product, beautifully presented. Purchased the Pub in a Box for a work colleagues leaving gift and he loved it. Will definitely be purchasing again.

21 September 2021
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Reply from BoxTree

Thank you for such a lovely review! Delighted that we could be a part of giving a special gift to a deserving colleague, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Lovely gift

Lovely gift , sent as a gift for friend and they were very happy and arrived on time

21 September 2021
BoxTree logo

Reply from BoxTree

Thank you for your review Clare. We are so pleased your friend was happy with their gift and that it arrived on time. We hope to see you again soon!

Rated 5 out of 5 stars

Excellent box

Excellent box, large range of options, quick delivery

16 September 2021
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Reply from BoxTree

Many thanks for your review. We are so happy that the gifts you chose arrived so quickly, and that we could provide you with a range of gifting options to choose from. We take such pride in selecting gifts that we think give twice!

Rated 5 out of 5 stars

Wonderfull

Good condition and on time

15 September 2021
BoxTree logo

Reply from BoxTree

Delighted to hear that your gifts arrived to your recipient on time and were in good condition. Thank you so much for ordering with us.

Rated 5 out of 5 stars

Fab!

Arrived quickly, beautifully packaged. Great choice of gifts. 3rd time ordering & impressed every time. Makes gift giving easy!

14 September 2021
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Reply from BoxTree

Hi Katy, thank you so much for continuing to choose BoxTree! We are delighted we are able to offer you a great choice of gifts to give to your loved ones, and they always arrive so promptly.
We look forward to seeing you again soon!

Rated 5 out of 5 stars

Really great customer service

Really great customer service! All recipients are thrilled with the boxes - thank you!

13 September 2021
BoxTree logo

Reply from BoxTree

That's fantastic! We are so pleased that all recipients were pleased with their thank you gifts, and thank you for your feedback about our customer service - our customer service team will really appreciate it.
We hope to see you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service - good time management despite my changing times - thank you

7 September 2021
BoxTree logo

Reply from BoxTree

Hi Constance, thank you so much for your review. Our customer service team will be so pleased to hear your feedback and we are so glad you were able to change the time of your parcel's delivery.

Rated 5 out of 5 stars

Brilliant

Looked through loads of gift box a d hamper websites before coming across boxtree. Much better choice of gifts than everywhere else and very well priced. Bought for a work friend who isn't well and is going through a rough time. She absolutely loved her gift! Was delivered within 2 days. Will definitely buy again 👍

6 September 2021
BoxTree logo

Reply from BoxTree

Wow! Thank you so much for this lovely review. We are thrilled to be a part of your gift giving process for your friend and we are so glad the gifts you chose for her were well-received.
Thank you for choosing BoxTree and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Bought as a birthday gift

Bought as a birthday gift. Arrived in plenty of time in lovely packaging. First time buyer and was very impressed with the layout of the website and choice of gifts. Would definitely use again.

2 September 2021
BoxTree logo

Reply from BoxTree

Hi Jo, thank you so much for your review! Wonderful to hear about your experience with BoxTree. We are delighted that you found our website easy to use and your gift arrived in plenty of time. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Lovely products and packaging

Lovely products and packaging, arrived quickly

31 August 2021
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Reply from BoxTree

So pleased to hear that the gifts you ordered arrived so promptly, and you were happy with them too! We love to hear both customer and recipient feedback so thank you so much for your review, Laura!

Rated 5 out of 5 stars

Never let you down!

This is just the best gift company. I use them loads and people really appreciate the novelty of what’s inside the box!

31 August 2021
BoxTree logo

Reply from BoxTree

Hi Louise, thank you so much for your glowing review of BoxTree and thank you for continuing to support us! It is very much appreciated by the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Brilliant products as always

Brilliant products, excellent service, packaged beautifully with love

30 August 2021
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Reply from BoxTree

Thank you so much for your 5-star review Sonia. We are so pleased to hear your feedback and so glad you have had such a positive experience ordering with us. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Awesome

Awesome idea and great selection of gifts. Our friends loved then.

29 August 2021
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Reply from BoxTree

So wonderful to hear that your friends loved the gifts they received from you, and thank you so much for your feedback on our gift selection. We take pride in providing such a wide range of gifts for our customers so your comments are hugely appreciated by the whole team.

Rated 5 out of 5 stars

Brilliant as always

You can always count on BoxTree for 5 star service.

28 August 2021
BoxTree logo

Reply from BoxTree

Thank you so much Rachel! Your review is very much appreciated by the whole team, and we would like to say a huge thank you for continuing to use our services!

Rated 1 out of 5 stars
BoxTree logo

Reply from BoxTree

Hi Hannah,

Deepest apologies that your gift never arrived with your recipient. This is very disappointing. Please contact hello@boxtreegifts.com and our customer service team will be more than happy to help resolve this issue for you in any way we can.

Rated 5 out of 5 stars

Great feedback from recipient

I ordered a ready-made gift box as a farewell for a colleague that was leaving, who was very pleased with both the size and the contents of the box.

25 August 2021
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Reply from BoxTree

We are delighted that your recipient was happy with the gifts they received. We are so pleased to be a part of this gift giving process for your colleague who was leaving - what a lovely gesture!

Rated 5 out of 5 stars

Please everyone all of the time

Please everyone all of the time. The flexibility to build my own box or convenience to select an existing combination makes it easy to please everyone. Coupled with the BoxTree fantastic customer service I use it all the time now.

24 August 2021
BoxTree logo

Reply from BoxTree

We are so delighted to hear that you were pleased with our wide ranging gift selection and convenience of our website. Our customer service team will also be pleased to hear your feedback also! Thank you so much for your review and your continued use of BoxTree!

Rated 5 out of 5 stars

First time purchasing products from…

First time purchasing products from BoxTree and very impressed. Quick delivery, well packaged and the products were great quality.

21 August 2021
BoxTree logo

Reply from BoxTree

Wow, thank you so much for this great review. It's wonderful to hear that you appreciated the quality of our gifts that also give something back. So glad the gifts got there so quickly too! Hope to see you again soon!

Rated 5 out of 5 stars

First time used this company

First time used this company. Excellent service and great range of products on offer. Would definitely use again.

19 August 2021
BoxTree logo

Reply from BoxTree

Thank you so much! Your review is really appreciated by the whole team and we're so glad to hear you would order with us again.

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