I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more
Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more
What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits. I bought one as a thank you and my friend burst into tears of happiness when she received it... See more
Company details
Information provided by various external sources
Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!
Contact info
14 Tithe Close, PE28 9NR, Hilton, United Kingdom
- hello@boxofhugs.co.uk
- boxofhugs.co.uk
4.9
Excellent
3K reviews
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Hasn’t replied to negative reviews
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Quality gift options and speedy…
Great quality gift options and speedy delivery. The communication gave me confidence that my son’s gift would arrive on time. Highly recommend.
1 June 2026
Reply from Box of Hugs London
Hello Cindy,
Thanks so much for your review, we're really pleased that you were happy with your order. We hope your son loved his box of hugs!
Best wishes
The Box of Hugs Team xoxo
Reply from Box of Hugs London
Hello Kym,
Thanks so much for your positive review. We're really pleased you were happy with your experience!
Best wishes
The Box of Hugs Team xoxo
Order a box gift all the way from New…
Order a box gift all the way from New Zealand, how easy, delivery quickly.
Perfect
1 June 2026
Reply from Box of Hugs London
Hello Helen,
Thanks so much for such a lovely review. We're so pleased we can send your gifts on your behalf when you are overseas and hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo
Reply from Box of Hugs London
Hello Kelly,
Thanks so much for your great review. We're really pleased you were happy with the choice and delivery!
Best wishes
The Box of Hugs Team xoxo
Reply from Box of Hugs London
Hi Nathan,
Thanks so much such a great review. We're really pleased you were happy with your order and hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo
The whole experience from purchase to…
The whole experience from purchase to delivery was excellent. A very quick delivery. Totally satisfied, would definitely use Box of Hugs again.
28 May 2026
Reply from Box of Hugs London
Hello Karen,
Thanks so much for your review, we are so pleased you were happy with your experience and hope your recipient loved their box of hugs.
Best wishes
The Box of Hugs Team xoxo
Amazing company beautiful gift great…
Amazing company beautiful gift great pricing fast delivery would highly recommend
28 May 2026
Reply from Box of Hugs London
Hello Gayle,
Thank you for your review, we're so happy that you were pleased with your order and hope we can help you again in the future!
Best wishes
The Box of Hugs team xoxo
Box of Hugs, look no further, they’re brilliant…
Such a very special business, Anna, Sophie and Lucy, lead by great example. Their Box of Hugs is my constant ‘go to’ when sending unique, good quality, heartfelt gifts.
They’re a joy to work with, nothing is too much. Highly recommend. Mrs L, Suffolk
28 May 2026
Reply from Box of Hugs London
Hello Gina,
Thank you so much for your lovely review! Thank you so much for all of your repeat business, it means a lot to us!
From all of the Box of Hugs Team xoxo
Prompt service and plenty of updates…
Prompt service and plenty of updates regarding delivery.
26 May 2026
Reply from Box of Hugs London
Hello Sharon,
Thanks so much for your review. We're so pleased you were happy with your experience!
The Box of Hugs Team xoxo
Some really nice gifts available and I…
Some really nice gifts available and I was able to put together a lovely box for my good lady whilst working away.
Had an issue with delivery as they delivered the day after they said they would, but as it wasn't urgent didn't create a problem
26 May 2026
The two orders I recently ordered were…
The two orders I recently ordered were enjoyed by the recipients. From the boxes to the contents, everything was as ordered.
I used to send flowers to people in the UK( I’m in Australia) but was , latterly, very disappointed. Box of Hugs is my new go to gift.
26 May 2026
Reply from Box of Hugs London
Hello Sally,
Thanks so much for such a lovely review. We're so pleased we can send your hugs on your behalf when you are overseas!
Best wishes
The Box of Hugs Team xoxo
A really good gift
Really easy to navigate website.
Lovely selection of gift boxes to chose from with the added option of ‘create your own’.
Really good communication from the company about my order.
Quick delivery.
The ‘box’ is lovely as are the contents. They look to be of good quality.
It is a gift and I am sure the recipient is going to love it.
Will definitely be ordering again.
26 May 2026
Reply from Box of Hugs London
Hello Alistair,
Thank you so much for such a lovely review. We're so pleased that we could provide such a positive experience for you. We hope your recipient loved their gift and look forward to helping you again in the future.
Best wishes
The Box of Hugs Team xoxo
Build your own box!
Box of Hugs has a brilliant selection of boxes put together for your chosen recipient but also offer a build your own box facility which is so good for tailoring yourself. The website is great, ordering easy and communication and delivery is excellent. A quality service with outstanding goods, great prices and the best customer service. Highly recommended!
26 May 2026
Reply from Box of Hugs London
Hello Kim,
Thank you so much for your lovely review. We're so pleased you were happy with your ordering experience and would love to help you again in the future! Its so lovely to hear such positive comments from our customers.
The Box of Hugs Team xoxo
Lovely choice of gifts
Lovely choice of gifts and quick despatch and delivery. Always well received. Definitely recommend.
26 May 2026
Reply from Box of Hugs London
Hello Emma,
Thank you so much for your review, we're so pleased you loved your ordering experience!
The Box of Hugs Team xoxo
Brilliant as usual
Brilliant as usual. I forgot the accompanying card to a friend to say who the Box was from, they went the extra mile and let me know, and put it right.
They have saved me so much worry trying to send gifts from Australia.
27 May 2026
Unprompted review
Reply from Box of Hugs London
Hello,
Thank you so much for your lovely review! We're so pleased we can send your gifts to your loved ones when you are so far away. We hope your friend loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo
The experience and ordering were great
The experience and ordering were great. My only other comment was there was a delay delivering the Box of Hugs.
11 May 2026
Reply from Box of Hugs London
Hello Kate,
Thanks so much for your review. We're so pleased you had a great ordering experience. We're sorry if you felt the delivery was delayed. I have checked this for you and can see that this was delivered within the 2-3 day delivery timeframe so I'm so sorry if you were disappointed with the delivery time.
Best wishes
The Box of Hugs Team xoxo
Ordered as a birthday gift for my niece…
Ordered as a birthday gift for my niece and she absolutely loved it
6 March 2026
Reply from Box of Hugs London
Hello Tracy,
Thanks so much for your review. We are so pleased your niece loved her gift!
Best wishes
The Box of Hugs Team xoxo
Excellent choice of gifts to go into…
Excellent choice of gifts to go into the boxes. Delivery was problem free and box arrived with the recipient when expected. A great little company to deal with.
11 May 2026
Reply from Box of Hugs London
Hello Sara,
Thanks so much for your lovely review. We hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo
Great customer service
Great customer service, easy to contact, fast response to questions. I have sent two of these gift boxes to my granddaughter who is stressing over A levels. She loved them and it made me feel that I was giving her a hug even though I couldn’t be there with her. Really nice selection of gifts to choose from. Happy I found this company.
20 May 2026
Unprompted review
Reply from Box of Hugs London
Hello Selina,
Thank you so much for your review. We're so pleased your granddaughter loved her box of hugs and hope it helps to relieve any exam nerves!
Best wishes
The Box of Hugs Team xoxo
Lucy made sure the package would go to another pick-up point
We wanted to ship a giftbox to our boss. He was in the hospital. The Hospital rejected the package, but luckily Lucy made sure the package would go to another pick-up point so our boss could collect it. Thankyou so much Lucy and team! Great Service!
21 May 2026
Unprompted review
Reply from Box of Hugs London
Hello,
Thanks so much for your review. We're so pleased to be able to get things like this sorted, especially when people are having a tough time in hospital!
Best wishes
The Box of Hugs Team xoxo
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