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Boxmove Reviews 11,625

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TrustScore 5 out of 5

5.0

Logistics Service
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Review summary

Created with AI, based on recent reviews

Considering 2,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the smooth delivery process, clear communication, and careful handling of products. Reviewers are particularly impressed with the prompt arrival times, accurate updates, and the overall ease of arranging collections and deliveries. The company's commitment to keeping customers informed through texts and calls is also highly valued.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently describe the staff as... See more

Service

Reviewers consistently express satisfaction with the service provided. Customers frequently highlight the... See more

Delivery service

Consumers consistently report positive experiences with the delivery service. Many praise the excellent... See more

Product

Clients share positive opinions on product. Customers consistently praise the careful handling of items, with... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, concise,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed my old sofa going, but don’t drive to take to the tip. Did abit of online searching for a collection service and used sue ryder charity and was glad it would be going to a charity and someon... See more

Rated 5 out of 5 stars

Really good service and communication frim Sue Ryder/Box Move would definately use them again. Kept me informed of collection time via text and app and a couple of nice chaps turned up to collect

Rated 5 out of 5 stars

This was the second time I had donated furniture to the Princess Alice charity by having it collected. It is easy to book a collection on line and you are asked to upload photos of donation items whic... See more

Rated 5 out of 5 stars

Davide & Tom were brilliant. They went above and beyond to help us today. Kind, professional and efficient. They are a credit to your company and I hope they are recognised as such

Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Shipping Company

Written by the company

We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.

Contact info

5.0

Excellent

TrustScore 5 out of 5

12K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Service

Excellent Service, went into Strathcarron Charity Shop and bought 2 sofas on Sunday and ask about delivery,we were told first option was Tuesday so paid for delivery and straight away was contacted by Boxmove and on Monday with a text with estimated delivery time and on Tuesday you can check where you are in the cue and just before they came out another text to say they are there way. I cannot fault the service and the cost of it wasn't worth the hassle of trying to pick it up are self. Both delivery person were very pleasant Thanks

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Communicative. Punctual. Careful handling furniture removal. Highly professional service. Thank you and highly recommend.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

The box move Maryhill team (Paul and mark) were great! I’ve had to reschedule twice due to an intercom issue a football event taking place at Hampden. They were very accommodating of this! The guys were prompt, polite and courteous upon collection.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was very good

The whole experience was very good. The form was easy to fill in. The men arrived on time and removed my old sofa quickly and easily. I would definitely recommend this company to anyone. Thank you.

22 April 2026
Unprompted review

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