I bought this as a gift for my mother for Mother's Day. So far my experience has been positive. My product which was the eye red light machine came approximately 2 weeks after I ordered it. I will mak... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well the first one only work for a week and returned it. Contacted customer service and receives response with a new one will be coming. The actual machine turns off in 10 mins which is great. As o... See more
Company replied
I definitely like the feeling that it feels like it’s working. I’ve only used it a few times so far so I can’t say whether or not it works. The only problem I am having is that the left side doesn’t f... See more
Company replied
The Rivitaleyes device works well and is simple to use. While my eye bags (malar) haven't vanished, I think they are looking better. Customer service is also excellent - I thought the device wasn't... See more
Company replied
Company details
Written by the company
Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running a Mother’s Day promotion as part of our seasonal campaigns ❤️
Contact info
Los Angeles, United States
- support@botaniqueparis.co
- botaniqueparis.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I loved it...
9 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for your feedback. We’re so glad to hear you loved it, and we truly appreciate your support 😊
I just received my RevitalEyes and I’m…
I just received my RevitalEyes and I’m very excited to see how it works.
10 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing this. We’re so glad your RevitalEyes has arrived and that you’re excited to get started. We truly appreciate your support and hope you have a great experience with it 😊
Cath handled my issue very quick and…
Cath handled my issue very quick and well. Love the product and the service !
10 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing this. We’re so glad Cath was able to help quickly and take care of your issue, and it means a lot to hear you’re loving both the product and the service 😊
Great product
9 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for your feedback. We’re so glad to hear you’re happy with the product, and we truly appreciate your support 😊
These glasses are the real deal to take…
These glasses are the real deal to take down swelling and water retention
9 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear the glasses have been effective in helping reduce swelling and water retention. We truly appreciate your support 😊
I'm starting to use it I'll tell you…
I'm starting to use it I'll tell you when I have results thank you it's my first day
9 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing this. We’re so glad you’re getting started, and we truly appreciate you giving it a try. We look forward to hearing about your results as you continue using it 😊
Reply from Botanique Paris
Thank you for your feedback. We’re so glad to hear you’re happy with the product, and we truly appreciate your support 😊
Great customer service
Great customer service. The supporting emails they send is good. Product came quickly
9 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear the product arrived quickly and that you found both our customer service and follow up emails helpful. We truly appreciate your support 😊
I just bought it and used it for the…
I just bought it and used it for the first time.The pulses were intense and it seems like a great product.I can't wait to see the final results.
8 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your first impression. We’re so glad to hear the product felt effective from the first use, and we hope you continue to see great results with consistent use 😊
Sufferes wirh under eye hollow this is…
Sufferes wirh under eye hollow this is helping get my youth back
9 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear it’s helping and that you’re already feeling more confident in your under eye area. We truly appreciate your support 😊
Prompt reply for error on order that…
Prompt reply for error on order that would have caused me to not receive the product. They addressed it so quickly! Thanks!
7 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad our team was able to catch and resolve the order issue quickly so your delivery would stay on track. We truly appreciate your support 😊
Replaced missed product
7 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for your feedback. We’re glad the missing item was replaced and that our team was able to help resolve the issue for you. We truly appreciate your support 😊
Having purchased the RevitalEyes
Having purchased the RevitalEyes, a fault developed after a month. I contacted Botanique Customer Services via email. They came back very quickly apologising for the fault and saying I could have a full refund or a replacement pair. I chose the replacement pair which are already on the way to me. All sorted in a day.......very happy 😄.
6 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad our customer service team was able to respond quickly and get everything sorted for you without delay. We truly appreciate your support and are happy to hear you’re pleased with the resolution 😊
Amazing Customer Service
I had an issue with my RevitalEyes device within the 90 day warranty time frame and Cath from customer service was wonderful in helping me get my issue resolved the same day I reported it. 10/10 customer service experience.
6 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad Cath was able to help resolve the issue quickly and make the process smooth for you. We truly appreciate your kind words and support 😊
Do not buy
Took me a while to consider to write a review cos I had high hopes and find the good in companies
However after receiving the product it worked one time yes red light came on for the timed 10 min
And the tingling vibration did its job
The next day nothing
Only red light no tingling sensation
I tried all their suggestions
Crème under the eyes position it well etc
But nothing nada rien
So I contacted them
Couple of emails and videos I had to send and later they sent me a replacement
Fair enough
However that one never worked
As of today I had numerous ( now we re probably past 10 emails )
Apologies etc and asking me to send many many videos
Each email of them was like. ; we understand your frustration but can you sent another video doing this and that
Wth ??
I’m not a video photographer
How many freaking videos you need
Cos now I started asking for a refund
And nope let’s wear her out till she gives up
Well Botanique paris or maybe call it China
Cos it’s cheaply made
I’m over it
Just feel bad throwing it out
Ok Rand over
Cheers
Ps
Don’t buy it
1 May 2026
Unprompted review
Reply from Botanique Paris
We’re sorry to hear about your experience and understand how frustrating this has been. We take concerns like this seriously, especially when troubleshooting has not led to the experience you expected. Please reach out to our support team directly so we can review your case in detail and work toward a proper resolution.
Very impressed
Very impressed from presentation and then to discover it really works!
It’s so easy to operate as long as you have a conductive gel for it to work the microcurrent levels.
I also like it includes red light therapy
Thank you Botanique
6 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear you were impressed not only by the presentation but also by how well the product works. We truly appreciate your support and kind words 😊
Love it so much
6 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear you’re loving it, and we truly appreciate your support 😊
The customer service is just as great…
The customer service is just as great as the product. (Cathy is a legend)
2 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear you’ve had a great experience with both the product and our support team, and Cath will truly appreciate the shoutout 😊
Quick and helpful customer service…
Quick and helpful customer service team. Cath took great care!
5 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear our team was able to help quickly, and we truly appreciate your special mention of Cath’s support 😊
Botanique under eye light therapy ✨️
I purchased the botanique under eye light therapy around 12 months ago !
I cannot fault the product as it has certainly made a noticeable difference to my under eye appearance.
Unfortunately 2 evenings ago the arm snapped !
I contacted the company the next day and they replied within hrs , after alittle correspondence they have confirmed they are sending out a new device immediately . I Can't fault !!!
I would totally recommend this company for its care, value , quality & customer service , totally trust worthy !
Kind regards
Many Thanks
Deborah Gould
5 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience, Deborah. We’re so glad to hear the device has made a noticeable difference for you and that our team was able to assist quickly when you reached out. We truly appreciate your trust, recommendation, and kind words 😊
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