I bought this as a gift for my mother for Mother's Day. So far my experience has been positive. My product which was the eye red light machine came approximately 2 weeks after I ordered it. I will mak... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well the first one only work for a week and returned it. Contacted customer service and receives response with a new one will be coming. The actual machine turns off in 10 mins which is great. As o... See more
Company replied
I definitely like the feeling that it feels like it’s working. I’ve only used it a few times so far so I can’t say whether or not it works. The only problem I am having is that the left side doesn’t f... See more
Company replied
The Rivitaleyes device works well and is simple to use. While my eye bags (malar) haven't vanished, I think they are looking better. Customer service is also excellent - I thought the device wasn't... See more
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Company details
Written by the company
Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running a Mother’s Day promotion as part of our seasonal campaigns ❤️
Contact info
Los Angeles, United States
- support@botaniqueparis.co
- botaniqueparis.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Works amazing 😍
29 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your feedback. We’re so glad to hear it’s working amazingly for you, and we truly appreciate your support 😊
I am usually an attentive shopper and I…
I am usually an attentive shopper and I finally pulled the plug to buy this! After tons of research and brands, silly me didn’t realize I ordered the mens version instead of the women! I emailed customer service minutes after my purchase and they got back to me after about an hour. That’s amazing quick customer service coming from someone who's worked customer service half their life. Cant wait to receive it!
28 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing this. We’re so glad our team was able to respond quickly and help correct the issue right away. We truly appreciate your kind words and are excited for you to receive your order 😊
Product turned up on time and was as…
Product turned up on time and was as described on website
Very happy
29 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad your order arrived on time and met your expectations. We truly appreciate your support 😊
I was so excited to try this and…
I was so excited to try this and looking forward to my results!
29 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your excitement. We’re so glad you’re looking forward to getting started, and we truly appreciate your support 😊
Good product and great customer care
To start with, the unit definitely seems to making a positive difference which is great. When part of the unit stopped working, the customer service team went through a couple of stages of troubleshooting and then (when the issue could not be resolved), they have now arranged for a replacement device. IMO this is excellent customer care
29 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear the device has been making a positive difference for you and that our team was able to support you properly when an issue came up. We truly appreciate your kind words and support 😊
Reply from Botanique Paris
Thank you for your feedback. We’re so glad to hear you’re happy with the product, and we truly appreciate your support 😊
Customer service
Their customer rep, Hazel is the best! Very patient, understanding and helpful. She helped me with my orders and always has a personal touch with her email correspondence. She made my stress go away and put my worries at ease. She deserves this shout out. Thank you, Hazel!
23 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing this. We’re so glad Hazel was able to support you with such care and make the experience feel more personal and reassuring. We truly appreciate your kind words and your support 😊
A Relaxing Self-Care Treat
A tiny confusion with package tracking when US courier handed off to Canada Post. Then the package arrived a day early, well wrapped and in good shape. Customer service was excellent: replies immediately to my outreach, confirmed package location and followed up proactively.
Just one day of eye treatment so far. It is SOOO relaxing!
28 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re glad the package arrived safely and that our team was able to keep you updated and provide prompt support along the way. We hope your treatments continue to be a relaxing and enjoyable part of your routine 😊
Just easy to get a replacement for the…
Just easy to get a replacement for the one not working I was really enjoying it until it stopped working so happy it wasn’t a big ordeal to get it resolved
25 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear the replacement process was straightforward and that our team could resolve it without adding more frustration. We truly appreciate your support and hope you’re back to enjoying it again soon 😊
Lack of instructions
I found there was not enough information given.
I did not know how long to wear the device. And, I thought the device did not work at first because I did not press the buttons in the correct sequence. Better instructions would have mitigated my frustration.
28 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your honest feedback. We’re sorry to hear the instructions were not as clear as they should have been, and we understand how that would cause frustration when getting started. We truly appreciate you sharing this, as feedback like yours helps us improve the experience for future customers.
Amazing and effective!
8 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your feedback. We’re so glad to hear you found the product both amazing and effective, and we truly appreciate your support 😊
Excellent
Excellent, I recommend them, my order arrived home in perfect condition.
27 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear your order arrived in perfect condition, and we truly appreciate your recommendation and support 😊
Customer service was quick and resolved…
Customer service was quick and resolved my issue and resent me a new device very quickly! Thank you for your prompt response!!
27 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad our team was able to respond quickly, resolve the issue, and get a replacement out to you right away. We truly appreciate your support 😊
This product has done exactly what it’s…
This product has done exactly what it’s says on the box . I’m so glad I came across this product. I intend to order more! And I’m telling all my friends and showing them how it worked for me. Thank you. S.N.
26 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear the product has lived up to your expectations and worked so well for you. Your support, recommendation, and trust truly mean a lot to us 😊
Botonique Paris delivered item very…
Botonique Paris delivered item very fast.
Instructions were easy to follow and already seeing eye tightness
20 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad your order arrived quickly, that the instructions were easy to follow, and that you’re already noticing a tightening effect. We truly appreciate your support 😊
It was great because customer service…
It was great because customer service was wonderful by replying as soon as possible to my emails regarding my questions. It was very helpful as well because they helped me to understand my issues. Loved their customer service team!! Keep it that way pls
21 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad our team was able to respond quickly and help bring clarity to your concerns. It means a lot to hear your experience with our customer service was such a positive one 😊
A highly efficient service
A highly efficient, professional customer services department. I’d like to single out Hazel for her personal effort.
24 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear you had such a positive experience with our customer service team, and we truly appreciate your special recognition of Hazel’s effort 😊
Great customer service!
Well first of all I’ve noticed progress from using this product. But I was mostly impressed when it started not working exactly right and I emailed outside of the return policy timeframe and they sent me a replacement! I very much appreciate the excellent customer service
16 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear you noticed progress with the product and that our team was able to support you with a replacement when you needed it. We truly appreciate your kind words and support 😊
Reply from Botanique Paris
Very helpful. Quick turn around on my request.
I have heard great things about…
I have heard great things about RevitalEyes. I'm excited to start this journey of finally getting rid of dark circles. Will give 5 stars once I see a change.
24 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing this. We’re so glad to hear you’re excited to get started, and we truly appreciate you giving RevitalEyes a try. We hope your experience lives up to the great things you’ve heard 😊
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