BorrowMyDoggy Reviews 2,062

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers had a great experience with this company. Customers frequently highlight the user-friendly nature of the website and the overall positive experience. Many people appreciate the simplicity of the process, finding it easy to navigate and connect with others. The service is often described as invaluable, providing a great way for dog lovers to interact with pets and for owners to find reliable care. However, some people were dissatisfied with the service, noting difficulties in finding suitable matches or receiving replies. A few other people also felt that the staff could be unhelpful or rude, and some experienced issues with account access after paying for the service.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express gratitude, highlighting the invaluable... See more

Staff

Consumers find staff to be ambiguous. While some reviewers praise the kindness, helpfulness, and genuine care... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the platform and app very... See more

Website

Users describe ambiguous interactions with the website. Some reviewers praise the site as a great idea,... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers report positive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Borrow my doggy sounds like a good idea. In principal. I must have sent out 30 messages to people who are supposed to be interested in being a "borrower" and out of those 30 messages I have one borrow... See more

Rated 3 out of 5 stars

It took about 6 weeks for anyone to answer my requests to walk a dog, as most had not paid the premium to be able to communicate with people. I felt one or two people were looking for more than the... See more

Company replied

Rated 5 out of 5 stars

We’ve borrowed a few dogs locally which we have loved. Myself and my girls feel it’s an amazing experience getting to know the owners and their pets and enjoying their company. It gives us motivatio... See more

Company replied

Rated 5 out of 5 stars

I live in a small flat and am out most of the time. I can't afford the vet's bills and food associated with having a pet. Borrow my Doggy is a perfect solution for me. I matched very quickly and lo... See more

Company replied


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet Boarding Service
  5. Wellness Program

Written by the company

Connecting dog owners with local dog borrowers for walks, weekends and holidays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just so happy to be part of this two-…

Just so happy to be part of this two- way community. Helping people & fixing my longing for a dog. Perfect solution. Thankyou.

1 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Caroline Russell,

Thanks for taking the time to leave us a review.

We’re absolutely thrilled to hear how happy you are to be part of the BorrowMyDoggy community!

It’s wonderful to know the experience is helping you enjoy the joys of dog time while also supporting local owners. That’s the heart of what we do. Whether it's giving a dog an extra walk, a cosy cuddle, or just some company when their owner is busy, it’s all about building trusted relationships that benefit everyone involved.

We believe the magic of our community comes from those genuine connections between people and pups, and it's so rewarding to hear when that works beautifully, like it has for you.

Thanks again for being part of our pawsome pack and for helping make a difference, one wag at a time.

Best woofs,
Jess@BorrowMyDoggy

Rated 1 out of 5 stars

No communication

I tried to join on their website but it would not work. So I then attempted to speak to someone on their number...for days I have been messaging...sending emails...plus have rang at least a dozen times and each time it goes straight to voicemail stating someone would ring me back...I have not had any response whatsoever to all my requests and am.beginning to wonder if this is a genuine company....

5 December 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Viv Davies,

Thanks for taking the time to leave us a review.

We’ve sent a request via Trustpilot for your details so we can look into this properly, but we haven’t heard back.

Our team aims to reply to all members and new enquiries within 24 hours, so if you haven’t seen a response from us, please do check your junk or spam folder just in case our messages have ended up there.

If you're happy to share your details via Trustpilot, we’d love to investigate further and help get things sorted for you as soon as possible.

Best woofs,
Jess@BorrowMyDoggy

Rated 3 out of 5 stars

Dearth of Borrowers ?

Having spent time looking at the site and satisfying ourselves that there were plenty of interested people in our area we signed up. We then had a few people get in contact, we also got in touch with likely 'dog borrowers' for our small spaniel. Then nothing....we got back in touch with people who had shown interest in meeting our dog but still no responses. This was not just one or two people this was close to 10 people. Not sure what the issue is but we are certainly unsatisfied with our experience to date.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Free kisses and cuddles.

As soon as I registered the doggies in my area appeared on the app, there were even some I recognised!
A few owners contacted me asking for help with their dogs but then I matched with a local dog. This scheme is such a brilliant idea, all the benefits, cuddles, exercise, fresh air without any commitment! I have recommended it to so many people.

11 July 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Gail,

Thanks for taking the time to leave us a review.

We're so glad you had an instant connection with the app and even spotted some familiar furry faces nearby!

It’s fantastic to hear how BorrowMyDoggy has brought you all the joy of dog time, kisses, cuddles, and countryside strolls, without the long-term commitment. That’s exactly the win-win (or should we say woof-woof!) we aim for.

And a huge thank you for recommending us to others, word of mouth from happy members like you helps our community grow stronger.

Best woofs,
Jess@BorrowMyDoggy

Rated 5 out of 5 stars

This site is such a great idea


This site is such a great idea
I cant have my own dog for a number of reasons. It took a little while - maybe 8 weeks - to make a match but since I met my dog and owner its been wonderful. I love walking Penny and its been so good for my physical and mental health to get out in the countryside with this gorgeous dog.

1 December 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi nesta,

Thanks for taking the time to leave us a review.

We're absolutely thrilled to hear that you've had such a positive experience with Penny, it sounds like a truly paw-some match.

It’s heartwarming to know that BorrowMyDoggy has helped bring more joy, fresh air, and wagging tails into your life. Helping people connect with dogs for companionship and wellbeing is exactly what we’re all about, so your story means the world to us.

Wishing you and Penny many more happy countryside adventures!

Best woofs,
Jess@BorrowMyDoggy

Rated 5 out of 5 stars

Met great people and dogs!

I've met some great people and dogs, it's been so good for my mental health since the sad loss of my own dog last year.

1 December 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi ERIK MATTHIES,

Thanks for taking the time to leave us a review.

We're so sorry to hear about the loss of your dog, that’s never easy. It means a lot to know that BorrowMyDoggy has brought you some comfort and connection during a difficult time.

We're delighted to hear that you've met great people and dogs through the community. It's exactly what we hope for, meaningful matches that bring a bit of joy and wagging tails into everyday life.

Thank you for being part of the pack and for sharing your experience with us.

Best woofs
Jess@BorrowMyDoggy

Rated 1 out of 5 stars

After a full year of membership

After a full year of membership, I have not had one willing match.

Waste of money.

I recommend reaching out to friends, family and community, it's those that got me through a difficult period when I couldn't walk my dogs.

This service of insurance with an online profile, that you write, will only work if you have willing and active members on your door step registered with borrow my doggy.

For me, my £48 would have been better used elsewhere.

30 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Melanie Chaston,

Thanks for taking the time to leave us a review.

We’re really sorry to hear that you didn’t find a match during your year with us. We completely understand that finding the right support is so important, especially during challenging times, and it’s fair to want to feel that your membership offers real value. Our help team are on hand to help support all our members with their accounts.

BorrowMyDoggy is designed to help members build local, trusted connections and because every match depends on location, availability and preferences, the experience can vary. Some members find a great fit quickly, while for others it can take a little more time.

Just so you’re aware, all members can sign up for free to browse local profiles in their area before choosing to upgrade. That way, it’s easier to see whether there are suitable owners or borrowers nearby for the type of arrangement you’re looking for.

We’ve sent a request via Trustpilot for your account details and would be happy to take a look and offer support.

Best woofs
Jess@BorrowMyDoggy

Rated 1 out of 5 stars

Signed up for there premier service…

Signed up for there premier service £49.99 for a year.
Contacted 3 people, 1 person replied in my 1st day of joining. We exchanged a few texts. I offered the person the opportunity to meet my dog by supplying my name and address. The lady never got back to me.
And borrow my doggy will not refund my £49.99 as we exchanged texts.
0 stars is too good!
Avoid this dog shit company.
No intention of refunding my money.
RIP OFF SCAM COMPANY !!!

28 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Jason Smith,

Thanks for taking the time to leave us a review.

We’re sorry to hear that things didn’t go as you’d hoped after joining the community. BorrowMyDoggy is designed to help members make local connections, and while every match is unique, we always aim for positive and meaningful experiences on both sides.

Just to clarify, once contact details have been exchanged with another member, a refund is no longer possible. This is because the purpose of the community, to create trusted connections between dog lovers, has been fulfilled. Sharing contact details means you're able to arrange a match offline, whether now or in the future, even if the first conversation doesn’t progress right now.

We’ve sent a request via Trustpilot for your account details so we can support you further and help you get the most out of your membership. If you're happy to respond, we’d love to help you find a better match.

Best woofs
Jess@BorrowMyDoggy

Rated 5 out of 5 stars

Wonderful site

This is a lovely, well-run site for
dog owners and borrowers. It’s run on love not money and as a dog lover who has lost her own dog, I find it very rewarding and honoured to be entrusted with someone else’s pet for
a short while and when convenient to me.

With its meet and greet option prior to boarding, it gives you a chance to see if the dog is comfortable and whether a good fit for your home.

All the owners and dogs I have had the good fortune to meet via this site are amazing!

The staff are always available if you have any queries.

Highly recommend to pet loving carers and those looking for dog care.

28 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Sally Nemenyi,

Thanks for taking the time to leave us a review.

We’re so pleased to hear how much you’re enjoying being part of the BorrowMyDoggy community. It means a lot to know that the experience has brought you joy and a renewed connection with dogs after losing your own, what a lovely way to share your time and care.

You’ve highlighted so many parts of the platform that we care deeply about, from the meet and greet process that helps ensure a good fit, to the rewarding connections built on trust and mutual love for dogs. We're delighted to hear that the owners and pups you’ve met have been amazing and that you’ve felt supported by our team when needed.

Thank you for your kind words and for being such a thoughtful borrower. We’re so happy to have you in the pack.

Best woofs,
Jess@BorrowMyDoggy

Rated 1 out of 5 stars

Complete waste of money

Complete waste of money. Every borrower I connected with and made plans to meet up with flaked. This is the second time I've tried this service, and the second time was even more of a waste than the first. Avoid, total rip-off!

27 June 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Maria McMahon,

Thanks for taking the time to leave us a review.

We’re sorry to hear that your experience didn’t go as expected. We understand it can be really discouraging when plans with borrowers don’t progress, especially when you're actively trying to connect.

While many of our members build great local relationships, we know that not every match leads to a meet-up straight away. Every experience is unique, and we always aim to support our community in finding the right fit.

We’d really like the opportunity to look into this further. We previously reached out via Trustpilot to request your account details so we could help directly, but we’ve not yet received a reply. If you’re happy to get in touch, we’d be glad to follow up.

Best woofs
Jess@BorrowMyDoggy

Rated 5 out of 5 stars

A success all around.

Through Borrow My Doggie I have met two lovely owners and am walking and spending time with their dogs. Both dogs are well mannered and it was really helpful to photos of dogs and owners first on the website. I have lots of time whereas their owners don't and it is lovely to be able to help people out and enjoy time with theirs dogs. Everyone is a winner.

10 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Elaine Hill,

Thanks for taking the time to leave us a review.

We’re so happy to hear that you’ve connected with not just one but two lovely owners and their well-mannered pups. It sounds like you’ve found the perfect match for your availability and love of dogs, which is exactly what BorrowMyDoggy is all about.

It’s great to hear you found the profiles and photos on our platform helpful. We’ve designed these to help members get a feel for each other before reaching out, making the first connection feel that bit easier. And knowing that everyone involved benefits, dogs, owners and borrowers, really makes our tails wag.

Thank you for being such a caring and generous part of our community. These small acts of kindness, like sharing your time, make a big difference in the lives of both dogs and their humans.

Best woofs
Jess@BorrowMyDoggy

Rated 1 out of 5 stars

Borrowmydoggy seems like a great idea…

Borrowmydoggy seems like a great idea but my experience is that it is not a reality. I've connected with several people about their dogs and not heard from any of them. The fact you have to pay the years subscription upfront makes me suspicious now.

23 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Andrew Stainton,

Thanks for taking the time to leave us a review.

We’re really sorry to hear that you haven’t yet found a match just yet.

Our help team are always on hand to support members with tips for updating your profile, improving message replies, reviewing your local area, or even reaching out to potential matches on your behalf, we’re here to help you get the most out of your experience.

We’ve sent a request to Trustpilot for your account details with us, to locate your account so we can support you directly and help get things moving.

Just to clarify, our annual Premium membership for borrowers is £12.99, and this fee helps cover the cost of safety checks, insurance, access to a 24/7 vetline, and keeping our community safe and running smoothly.

We’d really love the chance to help turn things around for you.

Best woofs,
Jess@BorrowMyDoggy

Rated 5 out of 5 stars

After my dog recently passed

After my dog recently passed, I really missed having the walks and the company a dog brings into my life.

After some searching online I came across this great website and have met some lovely people; I am now walking two dogs at different times of the week..

Really easy to set up an account; I have opted for a premium membership, which gives greater access to more dogs.

If you are looking to get a dog for the first time or are in a similar to myself; I would definitely recommend this site and the people on it.

Neil

21 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Neil Spalding,

Thanks for taking the time to leave us a review.

We're truly sorry to hear about the loss of your dog, that kind of companionship is irreplaceable, and we understand how much it can leave a space in your life.

We're really glad BorrowMyDoggy has helped bring some joy back into your routine and introduced you to lovely people (and pups!) along the way.

It's wonderful to hear you’re now walking two dogs, that sounds like a real win-win or should we say woof-woof!

Thanks also for highlighting how easy it was to get started, we’re always working to keep things simple and welcoming for everyone.

We’re so happy to have you as part of the community.

Best woofs,
Jess@BorrowMyDoggy

Rated 5 out of 5 stars

Love it

I absolutely adore BorrowMyDoggy …. I can meet so many new friends and enjoy the fresh air …

20 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi maggie m,

Thanks for taking the time to leave us a review.

We’re over the moon to hear how much you adore BorrowMyDoggy, and it’s brilliant to know it’s bringing more joy, fresh air, and friendly connections into your life.

One of the things we love most about our community is how it helps people feel more connected, whether it's with fellow dog lovers or with a four-legged companion who adds a little extra spark to the day. It’s heartwarming to know that you're getting out, meeting new friends, and enjoying the outdoors – all with a waggy-tailed pal by your side.

We’re so glad to have you as part of the pack and really appreciate you sharing your experience.

Best woofs,
Jess@BorrowMyDoggy

Rated 5 out of 5 stars

Borrow My Doggy is genius

Borrow My Doggy is genius. It's as simple as it could possibly be, no bureaucracy to follow, you're just left to connect and make your own arrangements to meet up.

For someone like me, who can't have a dog of my own at the moment, the opportunity to share someone else's dog - and for them to know that their dog is in good hands when they're away or busy - is brilliant.

Give it a go, there is literally nothing to lose and you might create a lovely little canine match.

19 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Michele Taylor,

Thanks for taking the time to leave us a review.

We’re absolutely thrilled you think BorrowMyDoggy is genius!

It’s great to hear that you’ve found the experience simple and hassle-free, that’s exactly what we aim for.

We completely understand how tough it can be not having a dog of your own, and it’s lovely to know BorrowMyDoggy is giving you the chance to enjoy time with a furry friend. At the same time, dog owners gain real peace of mind knowing their pup is being loved and well looked after, it really is a win-win (or should we say woof-woof!).

Thanks for spreading the woof! We hope your story inspires more people to discover those special doggy connections.

Best woofs,
Jess@BorrowMyDoggy

Rated 5 out of 5 stars

I have met the loveliest lady and her gorgeous dog.her…

I have met the loveliest lady and her beautiful dog. I look forward to meeting up with them and look after the gentlest soul ever, who loves his walks, as I do. I would so recommend joining Borrow my doggy for anyone who is lonely or just missing having a dog in their life after losing theirs as I did 18mths ago.

10 October 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Jack & Henry,

Thanks for taking the time to leave us a review.

We're so sorry to hear about the loss of your own dog. That kind of loss is always so sad, and it’s incredibly moving to hear how you’ve found a new kind connection through BorrowMyDoggy.

We’re thrilled you’ve met such a lovely owner and their beautiful pup, it sounds like a really special match. There’s something very comforting about spending time with a dog who enjoys the same things you do, like long, peaceful walks.

One of our biggest hopes is to bring people together through a shared love of dogs, especially for those who might be feeling a little lonely or missing the joy that a dog brings to daily life.

It means the world to us that you’d recommend BorrowMyDoggy to others in a similar place.

Best woofs,
Jess@BorrowMyDoggy

Rated 5 out of 5 stars

Invaluable Genuine Service for dogs and their owners

Borrow my doggy is an invaluable service for pet owners who have to go work. My borrower is a lovely genuine lady who takes care of my pooch for a few hours during the day. This reassures me that he’s not on his own and is being cared for and walked by genuine dog lovers, who offer this service voluntarily and without a hefty price tag - in fact, there is no fee to pay except the joining fee (which is worth every penny of its meagre charge). These lovely people are obviously committed dog lovers who do it for the pure love of dogs. I am amazed at their generosity and kindness - so glad I found you! Thank you.

17 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Rache,

Thanks for taking the time to leave us a review.

We are absolutely delighted to hear how much reassurance and peace of mind BorrowMyDoggy has brought you and your pooch.

It is truly wonderful to know that your borrower is offering such loving care during the day. The kindness, generosity and commitment shown by borrowers in our community never cease to amaze us. Many do it purely for the joy of spending time with a dog, and your words perfectly capture the spirit of what makes BorrowMyDoggy so special.

Our mission has always been to create a trusted and genuine way for dog lovers to connect, one that supports owners, brings joy to borrowers and, of course, keeps dogs happy, cared for and wagging their tails. It is always a win win or woof woof, and we are so glad to hear it has been just that for you.

Thank you for being part of the pack. We are so happy you found us.

Best woofs,
Jess@BorrowMyDoggy

Rated 5 out of 5 stars

Perfect combination!

Through BorrowMyDoggy we have met and befriended some lovely people who all truly love our dog Willow.
As well as them helping us out when we need a dog sitter, we also help them out by allowing Willow to spend time with them if they want to go for a walk.
It works both ways!

16 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Johnandlinda Webb,

Thanks for taking the time to leave us a review.

It’s wonderful to hear how BorrowMyDoggy has helped you build meaningful friendships with people who genuinely care for your pup. That mutual support, whether it’s helping out with dog sitting or simply enjoying shared walks, is exactly the kind of connection we love to see in our community.

BorrowMyDoggy was created to bring dog lovers together in a way that benefits everyone involved. For owners, it’s peace of mind knowing their dog is spending time with trusted, caring people. For borrowers, it’s the joy of spending time with a dog without the full-time commitment. And for the dogs like Willow, it’s more cuddles, more playtime, and more love. It’s truly a win-win… or should we say woof-woof!

Thank you for being such a pawsome part of our pack. Give Willow a cuddle from us!

Best woofs,
Jess@BorrowMyDoggy

Rated 4 out of 5 stars

I had a really good response

I had a really good response, so much so I had to de activate for the time being as I ended up nearly every day with a dog. I have kept a few people that I still take dog for walk mostly when owner is going to be out for the day.
Walking other people’s dogs helped me get over the lose of mine

17 November 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hey Mrs Berry,

Thanks for taking the time to leave us a review.

It is incredibly heartwarming to hear how BorrowMyDoggy supported you during such a difficult time. Many of our members find real joy and companionship through spending time with dogs, especially after losing one of their own, and we are so glad you found that connection too.

It sounds like you had a pawsitively busy schedule with all the lovely pups you matched with. We often hear from dog lovers who, like you, start with just one or two walks and soon find themselves becoming a regular helping paw to several local owners.

One of the things that makes BorrowMyDoggy special is how it creates flexible and trust based arrangements. It is all about people connecting in ways that suit their lifestyles, whether that is daily walks or simply offering company when an owner is out for the day.

We are thrilled to hear that you have stayed in touch with a few of your matches. That sense of local community and shared care is right at the heart of what we do.

Thanks again for being part of the pack.

Best woofs,
Jess@BorrowMyDoggy

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