BorrowMyDoggy Reviews 2,065

Reply from BorrowMyDoggy

Jan 27, 2026

Hi suzie williams,

Thanks for taking the time to leave us a review.

We’re so happy to hear that you’ve connected with a lovely young couple who’ve taken Louie on some wonderful long walks. It’s such a joy when matches work out so beautifully! Stories like yours are exactly why BorrowMyDoggy exists, to help dog owners find trusted, local people who genuinely love spending time with dogs, all while enriching lives on both ends of the lead.

It sounds like Louie’s made some fantastic new friends, and we’re thrilled he’s getting the exercise, companionship and extra tail wags he could possibly want.

Thank you for being part of our caring community, it’s your trust that helps make these special connections paw-sible.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 23, 2026

Hey Nat,

Thanks for taking the time to leave us a review.

We have loved hearing about your BorrowMyDoggy journey and what a heartwarming read! 💚

It’s wonderful to hear how you’ve gone from first joining during furlough to now having regular time with not one, but two amazing pups! Your golden retriever and German Shepherd sound like a dream duo, and we’re so glad BorrowMyDoggy could help make those connections possible.

We really appreciate your thoughtful advice for new borrowers, too. Being an active premium member does help owners feel more confident when reaching out, so it’s a pawsome tip!

We’re tail-waggingly happy that the community has brought such positive energy into your life. Thank you for helping dogs and owners alike, it’s truly what our community is all about.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 22, 2026

Hi Jill Garnett,

Thanks for taking the time to leave us a review.

We’re so pleased to hear that BorrowMyDoggy helped you find a great match and made it easy to connect with someone who needed a helping paw.

It’s wonderful to know that you’ve found value in the Premium membership too, the added peace of mind from third-party and vet insurance is something we know means a lot to many of our members, and we're glad it's given you confidence in your borrowing experience

Your kind recommendation means the world to us, and we’re so happy to have you as part of our caring community, bringing people and pups together in such a special way!

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 22, 2026

Hi Ms Grimes,

Thanks for taking the time to leave us a review.

We’re absolutely thrilled to have had you in the BorrowMyDoggy community for nearly 5 years

Your thoughtful approach of committing to one dog at a time and finding a rhythm that suits everyone really captures the heart of what we’re all about, building trust and creating lasting, tail-wagging connections

We’re so glad you’ve had such a lovely journey with us, and thank you for being a part of what makes our community so special!

Best woofs
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 22, 2026

Hi Scott Christie,

Thanks for taking the time to leave us a review.

We’re really sorry to hear it’s been a disappointing one so far.

It’s understandably frustrating when plans fall through or when a promising connection doesn’t continue. While most members have fantastic experiences, we know things don’t always go to plan, and that can be really disheartening.

We’re here to help turn things around. Sometimes a little extra help with search filters or message tips can make all the difference.

We’ve sent a request via Trustpilot for your account details with us so we can support you directly, hope to hear from you soon.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 20, 2026

Hi Maggie Claxton,

Thanks for taking the time to leave us a review.

We're so pleased to hear that you and Gemma had the chance to spend some quality time together before Maisie’s stay. Those early meet-ups are such a great way for everyone, to get to know each other and feel comfortable and prepared.

It’s lovely to hear how thoughtful Gemma was, and that you received updates and photos along the way.

It really sounds like Maisie was in caring hands, and we’re so happy BorrowMyDoggy helped make that connection happen.

We hope you all continue to make many more pawsome memories together.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 19, 2026

Hi Wendy Shirley,

Thanks for taking the time to leave us a review.

We’re so pleased to hear you’ve found BorrowMyDoggy easy to use and full of great people that suit your needs. That’s exactly what we aim for, and it’s lovely to hear the idea is working well for you.

It’s free to sign up as a borrower or an owner, which means you can explore who’s nearby and see if the community feels like a good fit before making any decisions. We always want members to feel confident, informed, and happy every step of the way

Thanks again for being part of the pack!

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 19, 2026

Hi Olga Mezovari,

Thanks for taking the time to leave us a review.

I’m really sorry your experience didn’t meet expectations, we completely understand how disappointing that must feel.

We’ve had a look and can see you reached out to a mix of Premium and Basic borrowers. One Premium member replied to let you know they weren’t available on the dates you’d mentioned but were happy to stay in touch for future care.

We can see you currently have over 200 Premium borrowers within 5 miles of your area. Activity can vary from person to person, but it’s worth mentioning that the age of someone’s profile doesn’t always reflect how active they are. Since memberships last a full year, many members keep theirs going for the safety features, or return when their circumstances change. You can sort your search list to most active users though, or last updated.

Our community is all about building long-term relationships between owners and our volunteer borrowers, we always recommend giving plenty of time to get to know each other. Most members start with group walks, then solo walks, and eventually trial sleepovers before any holiday plans, just to make sure everyone’s comfortable and happy.

We also make members aware during sign-up that our memberships renew annually. We’re really sorry if that wasn’t clear at the time. Your renewal date and cost can be seen in your account settings at any point, and you can end your renewal anytime. Our team is always happy to do that for you too if needed.

I’m also really sorry if the email we sent felt off in tone, that truly wasn’t the intention. We always want to help, and part of that is sharing tips, offering surveys, and having a help team here for support. I can see one of the team sent a reply with advice to support you, and we’ve followed up again directly in case there’s anything more we can do.

Thanks again for your feedback, and we are really sorry. It helps us improve, and we do hope you’ll reach out if there’s ever anything else we can support you with.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 19, 2026

Hi Louise Smith,

Thanks for taking the time to leave us a review.

We’re really sorry to hear that your experience didn’t meet your expectations. BorrowMyDoggy was created to help build trusted, local connections between dog owners and dog borrowers, offering a more personal, flexible alternative to traditional care like paid dog walkers or kennels

Anyone can join for free and take a look at the community near them, so you can see if there are matches that suit your availability and preferences before choosing whether to upgrade. If you do decide to become a verified premium member, you'll get access to features like accident and third-party liability insurance, member messaging, and our 24/7 vet line, which many of our members, both owners and borrowers, have found incredibly helpful in taking the right steps when it comes to a dog's health. It’s a great addition to the dedicated care that in-person vets provide, offering immediate expert reassurance and guidance whenever it’s needed.

Our insurance policy is readily available in our Help Centre, so anyone can review what's covered before even creating an account. For added peace of mind, we offer a 30-day refund policy when starting out, and a 14-day refund option for any accidental or unused renewals.

Memberships renew annually to help avoid breaks in cover, which many members rely on. That said, auto-renewal can be turned off at any time through your account settings, or simply by contacting our friendly help team who are always happy to assist.

Unlike general social media groups, all premium members, both owners and borrowers, complete safety checks to help keep our community trusted and safe for everyone involved, including the dogs.

As a small team, we only make a limited number of outbound calls, most of which are scheduled or follow-up requests. We’re always here to support, not to overwhelm

Thanks again for your feedback. We’re always working to improve, and we truly wish you the very best.

Best woofs
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 19, 2026

Hi Lydia,

Thanks for taking the time to leave us a review.

We're so glad to hear BorrowMyDoggy has helped you feel more at home and brought a waggy boost to your daily routine. It’s amazing what a difference a dog walk and a friendly chat with an owner can make, especially after moving to a new area.

It’s lovely to know the app has been a good companion too! Whether you're using it on Android, Apple, or logging in via our website, we’ve designed it to make connecting with nearby dogs and owners as easy and joyful as possible, whenever and wherever works for you.

Thank you for being a part of what makes our community so special.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 19, 2026

Hi Carolyn Copping,

Thanks for taking the time to leave us a review.

We absolutely loved your description, a dating app for dogs is such a pawsome way to put it! We’re so glad to hear that BorrowMyDoggy has brought joy and companionship to your pup, especially during a time that’s brought extra challenges.

It’s wonderful to know that your dog has made new friends and had exciting adventures, that’s exactly what we hope for in every match. And we’re really touched to hear it’s helped ease the load for you too. Our aim is always to create a win-win (or woof-woof!) for both owners and borrowers, and your experience captures that beautifully.

If you would like any support, please don't hesitate to get in touch with us.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 14, 2026

Hi princegentlemanswaggy,

Thanks for taking the time to leave us a review.

We’re thrilled to hear that you’ve found BorrowMyDoggy to be such a great fit. As you mentioned, it’s the perfect solution for people who adore dogs but aren’t quite ready or able to commit to having one full-time.

Whether it’s for cuddles, companionship, or just the joy of walkies, being a borrower is a wonderful way to enjoy the perks of pup time while helping a local owner who needs a helping paw.

It’s heartwarming to know you’re making a difference in a dog’s life while also getting so much joy in return, that’s what our community is all about!

Thanks for being part of our waggy-tailed mission.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 9, 2026

Hi Jenny,

Thanks for taking the time to leave us a review.

We’re sorry to hear that things didn’t work out as you’d hoped during your time with BorrowMyDoggy.

Our aim is to help build genuine, long-lasting connections between dog owners and local borrowers, and it’s completely okay for either side to take their time or decide if a match isn’t the right fit. We understand that trust and comfort, especially around responsibility and behaviour, are essential when it comes to sharing a beloved pet.

We sent a request via Trustpilot at the time of your review to help us locate your account and look into this further, but they’ve let us know you haven’t yet responded. If you’re happy to confirm your details with them, we’d love to follow up and see how we can help.

Wishing you and your pup all the best.

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Jan 6, 2026

Hi Jayne Orviss,

Thanks for taking the time to leave us a review.

We’re so pleased to hear you found the platform easy to use and great value and that communication has been smooth when connecting with premium members.

We really appreciate your suggestion about all members paying a nominal fee, it's feedback like this that helps us continue improving the experience for everyone in the community. Our current setup aims to give members the chance to explore before upgrading, but we’re always reviewing what works best.

Thanks for being part of BorrowMyDoggy!

Best woofs,
The BorrowMyDoggy Team

Reply from BorrowMyDoggy

Dec 23, 2025

Hi Emma Bradshaw,

Thanks for taking the time to leave us a review.

We’re so glad to hear you’ve enjoyed meeting lots of lovely dogs and found the app easy to use! That’s music to our ears, as making it simple and joyful to connect with local dog lovers is exactly what we aim for.

You're absolutely right that messaging is part of our premium membership. This helps us create a safer and more committed space for both borrowers and owners, by verifying members and encouraging genuine connections, we can make sure every meet-up is a pawsitive one. Many of our members find it’s a small investment for such rewarding relationships, but we completely understand that it’s something to weigh up based on your needs.

We truly appreciate you being part of the BorrowMyDoggy community, whether you're walking, wagging, or just browsing, every member helps us spread the joy of dog companionship.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Dec 21, 2025

Hi Dipika Walters,

Thanks for taking the time to leave us a review.

We’re tail-waggingly happy to hear you’ve had such a positive experience.

It’s lovely to hear you feel secure using the platform. Safety is at the heart of everything we do, from verified profiles and messaging to our Trust & Safety features. We want every connection, whether two-legged or four, to feel confident and comfortable.

We’re also really glad you’ve noticed our efforts in helping match the right people with the right pups. Whether you're looking for a furry friend to borrow or a caring borrower for your dog, we aim to create a pawsitive and genuine fit for everyone.

Thanks again for being part of the BorrowMyDoggy community, it means the world to us.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Dec 19, 2025

Hi Polly Stanton,

Thanks for taking the time to leave us a review.

We’re truly sorry to hear about the loss of your beloved dogs. It’s clear how much they meant to you, and we’re so touched that you turned to BorrowMyDoggy as a way to reconnect with the joy dogs bring into our lives.

We’re absolutely thrilled to hear about your wonderful match with the little Cavapoo and her lovely owners. It sounds like you’ve built something really special together, which is exactly the kind of meaningful, local connection we hope to create for every member of our community.

Your story beautifully reflects the spirit of BorrowMyDoggy: thoughtful, trusted relationships where everyone benefits. From helping busy owners with care, to giving dog lovers the chance to enjoy canine companionship without the full-time responsibility, it’s those shared moments of joy that make it all so worthwhile.

We're so glad the community has brought some doggy joy back into your life, and we're incredibly grateful to have you as part of our caring community.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Dec 19, 2025

Hi Elizabeth Eva Leach,

Thanks for taking the time to leave us a review.

We’re absolutely delighted to hear how the service has supported both you and your lovely dog, over the last four years.

It’s wonderful to know that BorrowMyDoggy has helped keep your pup active and engaged, even when work gets hectic. One of our favourite things about the community is how it provides flexible support when life gets a bit busy, knowing your dog is getting the walks, love, and attention they need from someone local who genuinely enjoys their company.

We’re especially touched that you found such a caring couple to look after your dog during your recovery from hip surgery. We hope you’ve had (or are having) a smooth and restful recovery.

Stories like this really capture the spirit of what BorrowMyDoggy is all about, building trusted connections that not only benefit dogs, but also bring peace of mind to owners during life’s trickier moments, and brings such joy to our lovely borrowers.

Thank you again for the heartfelt recommendation. We’re thrilled to have played a small part in your dog’s happiness and wellbeing.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Dec 18, 2025

Hi Sabbir Islam,

Thanks for taking the time to leave us a review.

We’re absolutely tail-wagging with joy to hear about your wonderful experience!

It’s lovely hearing that you met a few dogs through the site and found one you’ve truly bonded with. That’s exactly the kind of connection we hope to create, a real win-win or woof-woof as we like to say, for everyone involved.

BorrowMyDoggy was set up to bring dog lovers and owners together to build trusted, long-term friendships, so it’s lovely to see that mission come to life in your story.

Thank you for being a part of makes our community BorrowMyDoggy so special.

Best woofs,
Jess@BorrowMyDoggy