BorrowMyDoggy Reviews 2,064

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers had a great experience with this company. Customers frequently highlight the user-friendly nature of the website and the overall positive experience. Many people appreciate the simplicity of the process, finding it easy to navigate and connect with others. The service is often described as invaluable, providing a great way for dog lovers to interact with pets and for owners to find reliable care. However, some people were dissatisfied with the service, noting difficulties in finding suitable matches or receiving replies. A few other people also felt that the staff could be unhelpful or rude, and some experienced issues with account access after paying for the service.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express gratitude, highlighting the invaluable... See more

Staff

Consumers find staff to be ambiguous. While some reviewers praise the kindness, helpfulness, and genuine care... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the platform and app very... See more

Website

Users describe ambiguous interactions with the website. Some reviewers praise the site as a great idea,... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers report positive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Borrow my doggy sounds like a good idea. In principal. I must have sent out 30 messages to people who are supposed to be interested in being a "borrower" and out of those 30 messages I have one borrow... See more

Rated 3 out of 5 stars

It took about 6 weeks for anyone to answer my requests to walk a dog, as most had not paid the premium to be able to communicate with people. I felt one or two people were looking for more than the... See more

Company replied

Rated 5 out of 5 stars

We’ve borrowed a few dogs locally which we have loved. Myself and my girls feel it’s an amazing experience getting to know the owners and their pets and enjoying their company. It gives us motivatio... See more

Company replied

Rated 5 out of 5 stars

I live in a small flat and am out most of the time. I can't afford the vet's bills and food associated with having a pet. Borrow my Doggy is a perfect solution for me. I matched very quickly and lo... See more

Company replied


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet Boarding Service
  5. Wellness Program

Written by the company

Connecting dog owners with local dog borrowers for walks, weekends and holidays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Borrow my Doggy just once

I have used Borrow my Doggy just once, and gained a friend, I am about to use again, and the next borrower has already liked my dog, which bodes well to make another friend. Well worth the subscription.

31 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this!

It’s wonderful that your very first BorrowMyDoggy experience led to a new friendship, that’s exactly what our community is all about. Dogs have such a special way of bringing people together, and it’s lovely to hear you’re already feeling positive about your next borrower.

Here’s to many more walks, cuddles, and new friendships ahead!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

My experience is made great by the…appearance of energetic poodle

My experience is made great by the kindness of dog owner and her willingness for me to have her dog . We are building up quite nice rapport. It just makes me feel better to see her dog after losing my 16yr old man, my husband and I enjoy her visits so much

14 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for sharing this. We're so glad that the kindness of the dog owner has made your experience such a positive one, and that you’re building such a lovely rapport together.

We’re especially touched to hear how much these visits mean to you after your loss. Saying goodbye is never easy, and it’s heartwarming to know that spending time with another pup is bringing comfort to both you and your husband. That’s exactly the kind of connection our community is all about.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I absolutely love this app

I absolutely love this app. I've met the nicest most special people on here. They just love dogs and are not money motivated. I have 2 pugs and they love all of their new human friends. And it's great for me to have back ups for walks or when I need to go out for too long to leave them. Brilliant app that seems to attract good peeps. I recommend it all the time.

18 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for this absolutely lovely review! It truly means the world to us to hear how much you and your two pugs are enjoying the BorrowMyDoggy community.

Best woofs,
The BorrowMyDoggy Team

Rated 3 out of 5 stars

Non existant phone line

Don’t even bother trying to phone them. They have an automated message saying they’re busy. I’ve called multiple times on multiple days and still can’t get through to a person. Very inconvenient.

16 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks for taking the time to share your experience, we’re really sorry to hear how frustrating this has been. We completely understand how inconvenient it feels to call multiple times and not be able to get through to a person.

At busy times, our phone lines can reach capacity, which is why you may hear an automated message. Our team is often able to respond more quickly via email or live chat, and we’d love the chance to look into what you need help with and get things sorted for you as soon as possible.

If you can, please reach out to us directly with your account details so we can assist further.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

All round a great experience

I've met some lovely people through this site who have been very useful, plus kind and thoughtful towards me and my dog lady. A great idea and thing to join. Easy to use and navigate.

13 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for taking the time to share this lovely review.

We’re so happy to hear that you’ve met such kind, thoughtful people through BorrowMyDoggy, that’s exactly what our community is all about. It’s wonderful that both you and your dog lady have benefited from those connections.

Thank you for being part of our community and for trusting us with your dog’s adventures.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Happy Borrower

Borrower here who wanted experience with different breeds as we're hoping to get a dog later in the year. I also wanted to enjoy more fresh air. I matched quickly with two owners & have already met/walked "Bobbie" who's ADORABLE. Hoping to meet more soon

1 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for sharing your experience! It’s wonderful to hear that you joined BorrowMyDoggy to get to know different breeds ahead of welcoming a dog of your own - what a thoughtful (and pawsome!) way to prepare.

We hope you continue meeting more furry friends and enjoying lots of happy walks along the way. Wishing you all the best as you get closer to finding the perfect pup for your own family later this year.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Borrow my Doggy is an amazing service

Borrow my Doggy is an amazing service.
After covid I was very depressed and anxious. Thanks to BMD I met a dog who has changed my life for the better.
I tell people all the time about BDM, especially if you love dogs and are not able to have or afford one. It also gives you the opportunity to find out about different breads etc.

8 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for sharing this. We’re truly touched to hear how BorrowMyDoggy has made such a positive difference in your life. Dogs really do have a special way of helping us heal.

Thank you for being such a valued part of the BorrowMyDoggy community, stories like yours remind us why we do what we do.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Such a good way to match owners with…

Such a good way to match owners with people who want to share

26 January 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for your lovely review! Creating those win-win (or should we say woof-woof!) connections is exactly what we’re all about.

It’s wonderful to have you as part of our community, helping bring more walks, waggy tails and happy moments into the world.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

My last two borrowed dogs were well…

My last two borrowed dogs were well behaved.

9 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for sharing this, we're so pleased to hear that your last two borrowed dogs were well behaved.

We hope you have many more happy walks and tail wags ahead. Thanks for being part of the pack!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Perfect for anyone that's lost a dog

I couldn't recommend BorrowMyDoggy more! We lost our dog Django last year but aren't in a position to get another one for a while. We joined BorrowMyDoggy and now walk a huge Saint Bernard called Ginny who our kids LOVE. We literally borrow her as our own - we walk her and then take her home and she lies on the sofa for a cuddle. It gives us the perfect snippet of dog time!

8 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for sharing this. We’re so sorry to hear about Django. Losing a dog leaves such a big pawprint on your heart, and it’s completely understandable not to feel ready for another just yet. It’s wonderful to hear that Ginny has brought that joyful snippet back into your lives.

Thank you for being such a lovely part of BorrowMyDoggy and for giving Ginny so much love. It sounds like a true win-win (or woof-woof!) for everyone involved.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

A good way to introduce a dog to a prospective owner.

I found Borrow my doggie easy to navigate and took my little dog Snowy to meet a young 7 year old young lady who enjoyed his company for a couple of hours so they got to know each other. I think the site is ideal for young and old alike to get some idea as to what it is like to own a dog and perhaps find a breed they enjoy the company of.

8 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review. We’re thrilled to hear you found BorrowMyDoggy easy to navigate and that Snowy enjoyed meeting his new friend. Those first get-to-know-you moments are always so special. It sounds like a wonderful couple of hours for both of them.

Thanks again for being part of the BorrowMyDoggy community and for helping create such positive experiences.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Recently joined Borrowmydog

Recently joined Borrowmydog, easy to navigate.
Made contact with my first pooch/owner, and now walk their dog.
Have also been approached by another owner/dog too.
I like that I have total control of when I walk their dog , if available.
So it's a win win for all!

7 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for taking the time to share this lovely review, we’re thrilled to hear you’re enjoying your experience so far.

It’s great to know you found the platform easy to navigate and that you’ve already made your first connection and are out walking your new pooch. Flexibility is such an important part of making BorrowMyDoggy work for everyone. A true win-win (or woof-woof!) for dogs, owners, and borrowers alike. Thanks for being part of our community.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Wonderful service!

I'm disabled so I my dog doesn't get enough exercise.
I only let those with an upgraded membership borrow my doggy as they will have used their bank card.
Thre borrowers are wonderful, dog loving people who, for whatever reason, can't have a dog of their own.

5 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Jacky,

Thanks so much for taking the time to share your experience with us and we're so happy to hear you've found some lovely borrowers to match with via the site :)

It's lovely to know that the matches you've made have made a difference to yourself and your borrowers lives - thanks for helping us share the love of dogs!

Best woofs,
The BorrowMyDoggy team

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, connected with a local dog owner and set up first meeting with ease. Would recommend.

5 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi KK,

Thanks so much for taking the time to give us some feedback on the site. Knowing it's easy to navigate for our members is super impawtent to us.

We're so happy to hear you've made your first match - do let us know if you need any assistance along the way and thanks for helping us share the love of dogs!

Best woofs,
The BorrowMyDoggy team

Rated 2 out of 5 stars

Have been on this four years +

Have been on this four years + , and so far no reliable match

4 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave us a review, and we’re really sorry to hear this has been your experience. We completely understand how frustrating it must feel to be part of BorrowMyDoggy for so long without finding a reliable match, that’s certainly not the journey we’d want for you.

Matching can sometimes take time as it depends on things like availability, location, preferences, and how active members are in your area. We’d love the chance to look into your account with you, review your profile and settings, and see if there’s anything we can do to improve your chances of finding the right match . Please reach out to our support team with your account details so we can help more directly.

Thanks again for your honesty and feedback.

The BorrowMyDoggy Team

Rated 5 out of 5 stars

Fantastic Experience

Borrow My Doggy has been a fantastic experience. We have looked after some lovely dogs and made lifelong friends. I would recommend it to anyone.

31 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Sarah Gladstone,

Thanks for taking the time to leave us a review.

We’re thrilled to hear that you’ve had such a fantastic experience, looked after some wonderful dogs, and even made lifelong friends along the way.

That sense of connection, between people and pups, is exactly what BorrowMyDoggy is all about.

Thanks for the recommendation too, it really means a lot to us and helps our community continue to grow into one big happy pack.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Life transforming for me and my dog

my dog became sad and anxious about being alone when her sister died, in addition I started to have to limit my working from home unexpectedly. BorrowmyDoggy was a lifesaver for us all. We have had a few, long term borrowers who love my dog as much as we do. She is happy, I’m delighted. She now has it confirmed what she always thought…. EVERYONE LOVES HER. 😂 Been a member now for 7 years and couldn’t be happier, sure people don’t always respond, thats to be expected and not the website’s fault, persevere.

30 January 2026
Unprompted review
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Reply from BorrowMyDoggy

Hi Alexa Storey,

Thanks for taking the time to leave us a review.

We’re so sorry to hear about the loss of your dog’s sister, but we’re incredibly glad that BorrowMyDoggy could be there for both of you during such a difficult transition.

It’s heart-warming to hear how having long-term borrowers has helped your dog feel happy, loved, and far less alone and it sounds like she’s absolutely right in her conclusion that everyone loves her!

Seven years as a member is amazing, and we’re so grateful for your trust and for being such a big part of our community. You’re absolutely right too, sometimes it takes a bit of perseverance, but when the right matches come along, it can truly be life-changing.

Thank you again for your kind words, and please give your very special girl a big cuddle from us!

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

You have to pay £48.99 in one to send and receive messages!

You have to pay £48.99 in one go to be able to send and receive messages, without this you cannot do anything on the site, this is a lot to pay in one go. They should at least allow monthly payments, that would give customers piece of mind, knowing one month you may not find someone but then the next month you could try again, then maybe if you have no joy after 3/4 months you can decide whether to carry on with a small payment of £4.08 per month. They'd have a lot more custom if this was the case and a lot less bad reviews. I am not interested in the 30 day money back if it doesn't work (which is what they will probably reply to this review with), that is no good and as I hear from other reviews some never get the money back! It could take a few months to find a borrower, just allow people to pay monthly!

30 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Melanie,

Thanks for taking the time to leave us a review.

We really do appreciate the honest feedback.

We completely understand that paying the full £48.99 upfront can feel like a big commitment. The membership includes a full year of access and covers safety features like third-party insurance and 24/7 vetline support, but we know flexibility is important and your feedback around monthly payments is noted and appreciated.

We’d also love to reassure you that our 30-day money-back guarantee is absolutely available to all members, as long as no contact details have been exchanged, and the insurance or vetline haven’t been used, you’re fully eligible for a refund.

And whether you're a free or premium member, we encourage everyone to get in touch with us as soon as they need support, even if it’s on day one.

Our friendly Help Team is always happy to review matches in your local area, offer tips to improve your profile, and even reach out to members on your behalf to help get things moving.

Thank you again for your feedback, it really helps us improve the experience for all our members.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Great dogs and people to meet.

I not only met and walked Ted a lovely miniature poodle, but also made firm friend with the whole family. Excellent to know that you are insured whilst walking someone else's lovable dog.

27 January 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi Alison M M,

Thanks for taking the time to leave us a review.

It’s wonderful to hear you’ve connected with Ted and built such a strong friendship with his whole family, that’s what we love to hear!

BorrowMyDoggy is all about creating meaningful bonds, not just between people and pups, but also within local communities.

We're also really glad you mentioned the insurance, every premium borrower on our platform is covered with our insurance and 24/7 vet line, giving peace of mind to both owners and borrowers while they enjoy those special moments together.

Thanks again for sharing your experience, we’re so happy to have you as part of the pack.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I have met a lovely young couple who walk Louie

I have met a lovely young couple who have taken Louie out for 2 long walks. I am very grateful to have them in Louie’s life.❤️

23 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Hi suzie williams,

Thanks for taking the time to leave us a review.

We’re so happy to hear that you’ve connected with a lovely young couple who’ve taken Louie on some wonderful long walks. It’s such a joy when matches work out so beautifully! Stories like yours are exactly why BorrowMyDoggy exists, to help dog owners find trusted, local people who genuinely love spending time with dogs, all while enriching lives on both ends of the lead.

It sounds like Louie’s made some fantastic new friends, and we’re thrilled he’s getting the exercise, companionship and extra tail wags he could possibly want.

Thank you for being part of our caring community, it’s your trust that helps make these special connections paw-sible.

Best woofs,
The BorrowMyDoggy Team

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