BorrowMyDoggy Reviews 2,062

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers had a great experience with this company. Customers frequently highlight the user-friendly nature of the website and the overall positive experience. Many people appreciate the simplicity of the process, finding it easy to navigate and connect with others. The service is often described as invaluable, providing a great way for dog lovers to interact with pets and for owners to find reliable care. However, some people were dissatisfied with the service, noting difficulties in finding suitable matches or receiving replies. A few other people also felt that the staff could be unhelpful or rude, and some experienced issues with account access after paying for the service.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express gratitude, highlighting the invaluable... See more

Staff

Consumers find staff to be ambiguous. While some reviewers praise the kindness, helpfulness, and genuine care... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the platform and app very... See more

Website

Users describe ambiguous interactions with the website. Some reviewers praise the site as a great idea,... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers report positive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Borrow my doggy sounds like a good idea. In principal. I must have sent out 30 messages to people who are supposed to be interested in being a "borrower" and out of those 30 messages I have one borrow... See more

Rated 3 out of 5 stars

It took about 6 weeks for anyone to answer my requests to walk a dog, as most had not paid the premium to be able to communicate with people. I felt one or two people were looking for more than the... See more

Company replied

Rated 5 out of 5 stars

We’ve borrowed a few dogs locally which we have loved. Myself and my girls feel it’s an amazing experience getting to know the owners and their pets and enjoying their company. It gives us motivatio... See more

Company replied

Rated 5 out of 5 stars

I live in a small flat and am out most of the time. I can't afford the vet's bills and food associated with having a pet. Borrow my Doggy is a perfect solution for me. I matched very quickly and lo... See more

Company replied


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet Boarding Service
  5. Wellness Program

Written by the company

Connecting dog owners with local dog borrowers for walks, weekends and holidays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great site!!!

11 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for the lovely feedback, we’re really happy to hear you’re enjoying the site!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Esme is caring

Esme is caring. Myrtle loves walking with Esme. So glad I found Borrow my Doggy. I have 2 walkers and they both have helped me in different ways of doing things This is an amazing set up. All free just pay for insurance.

6 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share your experience! It’s wonderful to hear that Myrtle enjoys her walks with Esme and that you’ve found such great support from both of your walkers. Having trusted people who can help in different ways really is what makes the community so special.

Thanks again for being part of the community and giving Myrtle some extra happy walks!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I started my ‘borrower’ journey last…

I started my ‘borrower’ journey last week with 12 year old Leo the Huskey. His lovely owner can no longer give him the long walks he needs for a big dog & even though he’s 12, he has a lot of energy. I had an instant bond with Leo and will now walk him twice weekly. All involved very happy. What a great app & service 🙏

8 March 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing your lovely experience! It’s wonderful to hear that you and Leo bonded so quickly, and it sounds like he’s found the perfect walking companion in you.

We love hearing stories like this where everyone benefits: Leo gets the long walks he still enjoys, his owner has peace of mind, and you get to spend time with a great dog. A real win-win (or woof-woof!) for everyone involved.

Thank you for being part of the BorrowMyDoggy community and for giving Leo those well-deserved adventures.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Honestly I just feel sad

Honestly I just feel sad. I misunderstood what the site was for after my work coach at the jobcentre told me this would be a good site to advertise dog walking and sitting services (paid) but it is a volenteer only website. I paid the fee for checks only last night.
Naturally they closed my account as its a business account and that's OK but I obviously missed the smallprint that said they will keep my money. Sad and unfair I just did what I was asked by my work coach and they didn't accept my account but kept my money. I don't have alot of money was meant to be an investment into my business. Depressing site.

10 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your experience. We’re really sorry to hear how disappointing this situation has felt, especially when you were hoping the platform would help support your business.

BorrowMyDoggy is designed as a community where dog owners and local dog lovers help each other out with walks, sitting, and companionship on a voluntary basis, rather than a marketplace for paid dog walking services. Because of this, accounts set up for business purposes aren’t something we’re able to support on the platform.

We completely understand how frustrating it must have been to realise this after signing up, particularly when you were acting on advice and were hoping it would be a positive investment for you. Our membership and background check fees, along with how accounts are used on the platform, are outlined during the sign-up process, but we appreciate that this may not have been clear in your situation.

If you’d like us to take another look at your case, please feel free to contact our support team with the email address linked to your account and we’ll happily review it for you.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

I am furious with this organisation

I am furious with this organisation. Citizens Advice Bureau recommend this service to my mum, my dad has Alzheimer’s and she needs support with her dog. The man who said he would be able to support sent some concerning messages to my mum, calling her ‘babe’ in his messages, asking if she wanted to meet in ‘a lay by’, something felt very wrong about the communication …. Be careful people!

7 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave this review. We’re really sorry to hear about your mum’s experience. What you’ve described sounds upsetting and concerning, and we completely understand why it left you feeling this way.

BorrowMyDoggy is built on trust, kindness and respect within the community, and behaviour like the messages you’ve described is not acceptable on our platform. We take reports like this very seriously and have safety processes in place to investigate situations where communication makes a member feel uncomfortable.

If you’re able to, please ask your mum to contact our support team so we can look into this properly and take appropriate action. If she still has the messages, sharing them with us will help our team review the situation quickly and ensure the community remains a safe place for dog owners and borrowers alike.

We’d really appreciate the opportunity to investigate and support your mum directly.

Best wishes,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I LOVE BorrowMyDoggy

I love BorrowMyDoggy. I've been a 'Borrower' since 2018. In the early days, the company wasn't very well known in my area, however, there are now lots & lots of doggies. I love the fact I can borrow a doggie & bring them for walks, pup cups & other adventures. I love that owners can find local borrowers to spend time with their doggie(s). I love the fact that doggies get to socialise & have adventures.

I currently borrow lovely Teddy, a Cockapoo & Milo, a Toy Cavapoo who is 18 months old & a little nervous. I am trying to help build Milo's confidence. Last year I borrowed Charlee, a 15 year old Maltese a couple of times a week for nine months until he left for the Rainbow Bridge. After losing my sister's doggie, Charlee made me smile again & healed my broken heart. He was very special to me. Some members may not respond which is unfortunate. This happens with lots of websites, not just BMD. BorrowMyDoggy works hard to maintain a wonderful community. They also offer lots of support via their friendly to use app & website plus insurance for borrowers. BMD is perfect for doggie owners & anyone who has some time on their hands who loves doggies. I would recommend them in a heartbeat. I would also recommend signing up directly with BMD rather than the Apple store.

7 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for such a heartfelt review and for being part of the BorrowMyDoggy community for so many years. It really means a lot to us to hear from long-time members like you.

Thanks again for recommending BorrowMyDoggy and for being such a kind and dedicated member of the community. Wishing you many more happy adventures with Teddy, Milo, and future furry friends.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

What a brilliant idea

What a brilliant idea. I’m a ‘borrower’ and have found a lovely little dog that needs a bit of company/walks. I can understand frustration from people not finding the ‘right’ fit but keep going it’s worth it. Thanks BorrowMyDoggy!

2 March 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for your lovely review! We’re so happy to hear you’ve found a little dog to spend time with, it sounds like a perfect match and exactly the kind of connection our community is all about.

You’re absolutely right that sometimes it can take a little patience to find the right fit, so we really appreciate you encouraging others to keep going. When it clicks, it really can be a win-win (or should we say woof-woof!) for both people and pups.

Thanks for being part of the BorrowMyDoggy community and for giving a dog some extra company and walks.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Great experience

I have been using BMD for 3 years as my children would love to have a dog but we are simply too busy and travel too much to have our own. So instead we signed up to BMD and since then have looked after 3 local dogs repeatedly, 2 cockapoos and a cavapoo. We have become very friendly with the owners and they really trust us with their dogs, and we trust them. I even had to take one to the emergency vet on a weekend and fork out £600 for an operation but it all went well! Really recommend BMD!

2 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing your experience and for being part of the BorrowMyDoggy community for the past three years, it really means a lot to us. It’s wonderful to hear how the arrangement has worked so well for your family, giving your children the joy of spending time with dogs while fitting around a busy lifestyle.

Thanks again for recommending BorrowMyDoggy and for being such a valued member of the community.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

This is an excellent platform which…

This is an excellent platform which connects you with other dog lovers so you are in a ‘win-win’ situation.

We now have three different people helping us out at the weekends and one day a week and they are all lovely, kind people who really want to help others whilst at the same time getting their ‘doggy fix’ too!

I’ve learnt that unless you have the time it is very difficult to own a dog and take care of it 100% of the time so ‘borrow my doggy’ is a wonderful concept which gives so much joy to so many people! Thank you for caring & cresting such a wonderful community! 🐕‍🦺🙏🐕‍🦺

5 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share such a thoughtful review! It’s wonderful to hear that BorrowMyDoggy has helped you connect with lots of lovely people.

We love hearing how our community brings together dog owners and local dog lovers who are happy to help while getting their doggy fix at the same time.

Thank you for being part of the community and for your kind words about the platform, it truly means a lot to us and to the many members who make the platform such a special place.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

So disappointing!

I signed up as i wanted to have involvment with a dog as i cannot have my own currently. 1 person replied and sounded a good match but when i said that the day she wanted what was basically a free dogsitter to be at her home i would possibly have hospital apts but always have lots of notice she changed her tune as she wanted her puppy to always have same person. Why buy a puppy before researching care options for work. Other message no reply. I joined this group full of good intentions but there are an awful lotof folks only wanting dogs to be borrowed for holidays!! Would NOT reccomend this group it does not offer as advertised. VERY disappointed. Thankfully premium membetship isnt a lotof money.

7 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review and for joining BorrowMyDoggy with such good intentions. We’re really sorry to hear that your first experience left you feeling disappointed.

It sounds like you were genuinely hoping to build a regular relationship with a dog, and we understand how frustrating it can be when an initial match doesn’t work out as expected. Many owners, especially those with puppies, do look for the same borrower each time so their dog can build a consistent bond, which can sometimes make availability requirements a bit stricter.

That said, lots of members on BorrowMyDoggy are looking for ongoing walks, playtime, and companionship for their dogs rather than just holiday help. Finding the right match can sometimes take a little time, as every owner’s needs are different, but many members do go on to build lovely long-term friendships with local dogs.

If you’d like, our support team would be very happy to take a look at your profile and help you improve your chances of finding a great match nearby. Sometimes a few extra messages or small profile tweaks can make a big difference.

We really appreciate you giving the community a try and hope we can help you have a more positive experience.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Received two matches in the first week…

Received two matches in the first week and I've taken one of the dogs out for a couple of walks now. Meeting the second dog next week. We have been clear that we want to be matched with dogs a walkable distance from our home so whenever we get a match we ask the dog owners how close they are. We're very happy with the service so far. It's very useful to be able to message within the app initially.

4 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share your experience! it sounds like things are off to a great start.

Being able to connect with dog owners nearby is a big part of what makes the BorrowMyDoggy community special, so we’re really glad the in-app messaging has helped you confirm that the dogs are within a walkable distance and get to know the owners before meeting. Fingers crossed your upcoming meet with the second dog goes just as well!

Thanks again for being part of the community and for sharing the doggy love.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

Very useful

It's a great idea and gives us a break from dog walking. We've met a lovely family who walk our girl regularly. She loves them. Others have been less reliable (maybe because we prefer our girl to be walked on lead).

28 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share your experience! We’re really happy to hear you’ve met a lovely family who enjoy walking your dog regularly.

Thanks again for being part of the BorrowMyDoggy community and for sharing your dog with fellow dog lovers.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Entire site is paywalled and received…

Entire site is paywalled and received spam I never consented to.

28 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review. We’re really sorry to hear that your first impression of BorrowMyDoggy felt frustrating.

BorrowMyDoggy works on a membership basis, which means you can browse the members in your area for free before going premium to be covered by safety features, to message members and find a suitable match. That said, we always aim to be transparent about this during sign-up.

We’re also sorry to hear you felt you received spam. We only send emails related to your account, matches, or community updates, and you can manage or unsubscribe from these in your email preferences. If something didn’t look right or you’d like us to investigate, we’d be very happy to help.

Please feel free to reach out to our support team with a bit more detail so we can look into this further for you.

Best wishes,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Good system for finding lovely people…

Good system for finding lovely people who want to borrow my dog . It helps me out, so I feel assured he is well cared for when I need to leave him for several hours. He enjoys different company and varied walks too. Feels a safe way to find new people who love dogs.

26 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing this lovely review. We’re really glad to hear BorrowMyDoggy has helped you find such kind people to spend time with your dog.

Creating a trusted community where dog owners and borrowers can help each other, and where dogs get more love, walks and companionship, is exactly what we hope for, so it’s great to hear it’s been such a win-win (or should we say woof-woof!) for you both.

Thanks for being part of the community and giving your dog the chance to make new human friends along the way.

Best woofs,
The BorrowMyDoggy Team

Rated 3 out of 5 stars

BMD is a good concept but not always successful

BMD is a good concept but I have found that Borrowers can be unrealistic about the commitment to helping out with Dog Walking or Sitting. Some want to have my dog with them more than I need/want, and some are either unreliable or never available. I have had to try many different Borrowers and this is quite wearing, and whilst my dog is very adaptable it would be preferable to have a consistent Borrower.
Having said that, after 5 months I feel I may now have found a good fit.

25 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to leave such a thoughtful review. We really appreciate you sharing your experience.

Finding the right Borrower can sometimes take a little time, and we completely understand how wearing it can feel when you’re hoping to build a consistent routine for you and your dog. Because BorrowMyDoggy connects individual dog owners and Borrowers directly, availability, expectations, and levels of commitment can vary from person to person. Many members do find that it takes meeting a few Borrowers before discovering someone whose schedule and preferences align well with theirs.

It’s lovely to hear that after a few months you feel you may have found a good fit. Building that trusted, regular match is exactly what we hope for within the community, and it can make a big difference for both you and your dog.

If you ever need a hand with finding or connecting with Borrowers who might be a better match for the level of help you’re looking for, our support team is always happy to help.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

It’s one of the best things I’ve ever done

It’s one of the best things I’ve ever done, I have 3 days off at a time and it gives me company, exercise and meet new friends, what’s not to like 💙

22 February 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing this, we love hearing how BorrowMyDoggy fits so nicely into your days off. Thank you for being part of the BorrowMyDoggy pack!

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Sleazy business— hire a pet sitter instead

This site is unfortunately quite scummy. Not sure how they’ve managed as much success as they have by charging people to volunteer their time for free.
To be very clear, they charge on both ends— they charge the people looking to have their dog “borrowed” (paid to this random site instead of the person who they expect to care for their animal). They also charge the “borrowers” who are volunteering their time for 0 pay,, for the privilege of being connected to dog owners who need their dog minded.
This purpose can easily be accomplished via social media, networking irl, hell even a flyer on a local notice board. And in all of those situations, you’re likely to get at least some pay for the labour of caring for other people’s dogs, as opposed to paying a corporation for volunteer opportunities.
On several occasions owners expressed their irritation to me that the people walking their animals FOR FREE weren’t as reliable and consistent as they had hoped. People who were receiving no compensation to do a job for someone were prioritising their personal, family, and paid responsibilities over minding a stranger’s pet for free. That’s normal in a cost of living crisis. Expecting consistent and reliable free labour is not.

Dog lovers/borrowers— know your worth. Don’t use this site. Caring for someone’s animal is work that should be compensated.
Dog owners- your dog’s care is worth paying a competent pet care professional. Don’t use this site.

20 February 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review and we’re sorry to hear that BorrowMyDoggy wasn’t the right fit for you.

We’re not a paid pet care service or a volunteering marketplace. BorrowMyDoggy is a membership community built around connecting local dog owners and dog lovers who simply want to share time together, often leading to genuine friendships and long-term bonds. Many of our members tell us their dogs gain a second family, and borrowers get all the joy of dog companionship in a flexible way that fits around real life.

The membership fee on both sides helps us keep the community safe and secure, and ensures everyone joining is committed to building respectful, reliable arrangements.

We completely agree that caring for a dog is a real responsibility, which is why we encourage clear conversations from the start so expectations work for everyone involved.

Best woofs,
The BorrowMyDoggy Team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

I have used Borrow my Doggy just once

I have used Borrow my Doggy just once, and gained a friend, I am about to use again, and the next borrower has already liked my dog, which bodes well to make another friend. Well worth the subscription.

31 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this!

It’s wonderful that your very first BorrowMyDoggy experience led to a new friendship, that’s exactly what our community is all about. Dogs have such a special way of bringing people together, and it’s lovely to hear you’re already feeling positive about your next borrower.

Here’s to many more walks, cuddles, and new friendships ahead!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

My experience is made great by the…appearance of energetic poodle

My experience is made great by the kindness of dog owner and her willingness for me to have her dog . We are building up quite nice rapport. It just makes me feel better to see her dog after losing my 16yr old man, my husband and I enjoy her visits so much

14 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this. We're so glad that the kindness of the dog owner has made your experience such a positive one, and that you’re building such a lovely rapport together.

We’re especially touched to hear how much these visits mean to you after your loss. Saying goodbye is never easy, and it’s heartwarming to know that spending time with another pup is bringing comfort to both you and your husband. That’s exactly the kind of connection our community is all about.

Best woofs,
The BorrowMyDoggy Team

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