BorrowMyDoggy Reviews 2,057

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 253 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the website easy to navigate and the registration process simple. Many appreciate the ability to connect with dog owners and borrowers, highlighting the positive impact on their mental well-being and the joy of spending time with different dogs. The platform is seen as an invaluable service for both dog owners needing help and individuals who miss having a dog. However, some people were dissatisfied with the service and staff, describing interactions as unhelpful or rude. There were also instances where customers found it hard to contact anyone at the company. Additionally, some users reported difficulties in finding suitable matches or experienced unresponsiveness from potential borrowers or owners, with some feeling that others were primarily seeking free dog care rather than genuine companionship.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting its ability to... See more

Staff

Consumers find staff experiences to be ambiguous. While some reviewers praise the kindness, helpfulness, and... See more

User experience

People report positive experiences with the platform's user experience. Many reviewers find the website and... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise its... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Many customers report difficulties reaching the company,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve met several lovely borrowers on borrow my doggy. I’ve been on it a few years now. I’ve found that sometimes there’s hardly anyone available, then 3 come along at once! So it’s worth bearing with... See more

Company replied

Rated 3 out of 5 stars

It took about 6 weeks for anyone to answer my requests to walk a dog, as most had not paid the premium to be able to communicate with people. I felt one or two people were looking for more than the... See more

Company replied

Rated 3 out of 5 stars

Borrow my doggy sounds like a good idea. In principal. I must have sent out 30 messages to people who are supposed to be interested in being a "borrower" and out of those 30 messages I have one borrow... See more

Rated 5 out of 5 stars

We’ve borrowed a few dogs locally which we have loved. Myself and my girls feel it’s an amazing experience getting to know the owners and their pets and enjoying their company. It gives us motivatio... See more

Company replied


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet Boarding Service
  5. Wellness Program

Written by the company

Connecting dog owners with local dog borrowers for walks, weekends and holidays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Safeguarding

If someone could provide a number for me to contact immediately my mother who is in her 70s had signed up and we are left with an impression that she has done so unwittingly and it probably invalidates the insurance that she had for the puppy. Really disappointed by the lack of safeguarding

21 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share this, and we’re really sorry to hear about your concerns regarding your mum’s experience. We completely understand why this would feel worrying.

To clarify, BorrowMyDoggy is a membership-based platform, and sign-up requires users to actively create an account and agree to the membership before it becomes active. We certainly never want anyone to feel they’ve joined unintentionally, and we take concerns around safeguarding very seriously, especially where vulnerable users may be involved.

If you could please get in touch with us directly and share your mum’s account details, we’ll investigate what’s happened and help resolve things as quickly as possible, including reviewing the membership and answering your questions about insurance.

We really appreciate you flagging this, and we’re here to help get it sorted.

Best woofs,
 The BorrowMyDoggy Team

Rated 5 out of 5 stars

Great experience

Great experience as I have paired up with such a lovely couple. It is mutually beneficial to us.

18 April 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing your experience! It’s lovely to hear you’ve been paired with such a wonderful couple and that it’s been a mutually beneficial arrangement. That kind of connection is exactly what BorrowMyDoggy is all about—creating happy, trusting relationships for both owners and borrowers (and of course, the dogs too).

We’re so glad it’s been a win-win (or should we say, woof-woof!) for you.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Good service

The company offer a great service for price and allow you to select premium members in search which gives a sense of security when trusting your precious pooch in another person's hands. We've only had positive experiences with other members. Worth considering if your doggo is like ours and needs regular walks which is hard to keep up with at times.

20 April 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for this thoughtful review! We’re delighted to hear that you’ve had such positive experiences with other members and that the platform has been a great help in keeping your dog happy and well-walked.

It’s lovely to know that features like filtering for premium members help give you that extra sense of reassurance — we know how important trust is when it comes to your precious pooch.

Thanks again for recommending BorrowMyDoggy — it means a lot to us and the whole community!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Amazing service; great idea that works.

I found this online service really helpful. I joined, searched through information on local dogs and found a part time companion the same day whose owner lives 5 minutes from my house. It was really easy to use. For a very small fee, I also have access to a vet's advice should I need it. I now spend time with the little doggy twice a week and it has made me happier and fitter.

10 March 2026
Unprompted review
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Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review, it’s wonderful to hear how quickly you found a perfect local match!

Being able to connect with a nearby dog and build a regular routine together is exactly what BorrowMyDoggy is all about. It’s especially great to hear that spending time with your new four-legged friend has made you happier and fitter, that’s a real win-win (or should we say, woof-woof).

We’re also glad you’re finding value in the added vet advice, it’s there to give extra peace of mind whenever you need it.

Wishing you many more happy walks and wagging tails together!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Met two lovely puppy walkers xx Really…

Met two lovely puppy walkers xx Really lovely girls & my three pups love them! O

18 April 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for your lovely review! It’s wonderful to hear you met such great borrowers and that your dogs are so happy with them, that’s exactly the kind of connection we love to see in the community!

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

We are completely disappoint⚠️FREE SERVICE FOR REACH PEOPLE

We are completely disappointed, my whole family, with this app. We have been using it for years. I paid the annual fee. We loved borrowing dogs, walking them, and taking care of them long -short term.

I have to pay to take care of and walk someone else's dog.

In the past year and a half, I have written 28 messages out to others saying that we would be happy to meet their furry dog. Out of those 28 messages, they responded to about two, and the rest were never responded .
What I see on this app for a while is that this new system is up and running, that people only seek dog help when they go on holiday for
Long term,short term .
..and when this people they get the help they ask for .The dogs back and they completely forget about you .

We have the feeling that for quite some time now they have been taking advantage of people's goodness and kindness through this application.

Perfect System a LOOPHOLE for rich people who looking free services for their dogs.-for 5 weeks ,for 10 days ,for weekend ...

Only those who write and apply are those who are looking for long-term dog care when they go on holiday.

Whole family very DISSAPPONTED !!

I do not recommend this application to anyone at all who looking regularly furry friends.

⚠️FREE SERVICE FOR REACH PEOPLE

18 April 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for taking the time to share this. We’re really sorry to hear how disappointing your experience has been, especially after being such a long-term member of the community.

We completely understand how frustrating it must feel to send so many messages and hear back from so few owners. BorrowMyDoggy relies on members connecting directly with each other, and while many do find wonderful matches, we know that response rates and availability can vary depending on location, timing, and individual circumstances.

You’ve also raised a really important point about the types of requests you’re seeing. While many owners do look for help during holidays, the intention of the platform is to create mutually beneficial, ongoing relationships, not one-off arrangements. We certainly don’t want anyone to feel taken advantage of, and we’re always working to encourage more balanced, respectful connections within the community.

We’d really like to take a closer look at your experience and see how we can help improve things for you. If you’re open to it, please reach out to our support team with your account details so we can review your matches and offer tailored advice.

We’re truly sorry this has been your experience, and we appreciate you sharing such honest feedback, it helps us make things better for everyone.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I got the perfect result

I got the perfect result! Within two days of registering I was contacted by the owner of a toy poodle who lived 10 minutes away from me. I have now made a new friend and have the joy of a furry friend a couple of days a week.

18 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing this, it’s wonderful to hear how quickly you found such a great match! 🐾

It’s lovely to hear that it’s turned into both a new friendship and regular time with a furry companion - that kind of connection is exactly what BorrowMyDoggy is all about.

We’re so glad you’re part of the community and hope you continue to enjoy many happy walks and waggy tails ahead!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

The best experience and community

The app is really easy to use, great price and being part of this community of dog lovers has enabled us to meet some amazing dogs, support their human parents and made some incredible friendships as a result.
It’s so great to have waggy tails that are excited to see you after losing our own fur baby in July 25.

31 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review. We’re so happy to hear that BorrowMyDoggy has been easy to use and great value, and that it’s helped you meet amazing dogs, support their humans, and build such special friendships along the way.

It’s especially touching to hear how meaningful those waggy-tail welcomes have been after losing your own fur baby. We’re glad the community has been able to bring some comfort, connection, and joy during such a difficult time.

Thank you for being such a wonderful part of our community of dog lovers.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

Great concept, mixed experiences

This is a great concept and I have used BMD for around 3/4 years. In that time my lovely dog has had 3 different borrowers. These people have been THE absolute best and have been absolute stars. I know my dog is well cared for and I get a couple of hours of free time.
Sadly when it comes time to find a new borrower ( we usually have students from overseas and they return home at the end of their studies) the last 12/14 months haven't been easy. Potential borrowers either not responding (no thanks is fine), meeting you then ghosting you ( again no thanks is fine), looking after your dog a couple of times but pushing their Rover profile to get paid then ghosting you when you don't use that.
I hope this changes as I know BMD try and get people to respond but this ghosting nonsense is down to people registering on thd site who don't possess basic social skills.
I will keep focusing on students on the site as I've found them to be fantastic and appreciate the company of a wee dog, a cuppa and a blether.

17 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share your experience – and for being part of the BorrowMyDoggy community for so many years.

It’s lovely to hear that your dog has had such wonderful borrowers in the past, and that those relationships gave you peace of mind (and a bit of well-earned free time too!). That kind of trust and companionship is exactly what we hope for.

We’re really sorry to hear that finding new borrowers more recently hasn’t been as smooth. Being ignored or ghosted – whether it’s after a message or even a meet – can feel frustrating and disheartening, especially when a simple “no thanks” would go a long way. While we do encourage all members to communicate kindly and respectfully, we know not everyone gets this right, and we completely understand your frustration here.

Regarding borrowers promoting paid services outside of BorrowMyDoggy, that’s not in line with how the platform is intended to work. If you come across this again, please do report it to us so we can take a closer look and help keep the community true to its spirit of mutual help.

It’s great to hear you’ve had such positive experiences with students – they really can be fantastic companions for our four-legged friends (and for a cuppa and a blether too). We hope your next perfect match is just around the corner.

If you’d ever like a hand improving your profile visibility or getting more responses, our team would be more than happy to help.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

What a fabulous idea!

What a fabulous idea!! I would strongly recommend this app. No brainer on both parties

29 April 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for your lovely review! We’re so happy to hear you think BorrowMyDoggy is such a fabulous idea. It’s wonderful to know you’d recommend the app and that you can see the win-win (or woof-woof!) for both dog owners and borrowers.

We really appreciate you being part of our community and helping more dogs enjoy extra love, care and company.

Best woofs,
The BorrowMyDoggy Team

Rated 2 out of 5 stars

Can't message anyone unless I pay £13…

Can't message anyone unless I pay £13 to the website. Why should I pay to offer someone a service for free?

12 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your thoughts — we understand how this can feel frustrating.

BorrowMyDoggy works on a membership model, which helps keep the community safe and trusted for both owners and borrowers. The annual fee supports things like ID checks, secure messaging, and our insurance cover for members, so everyone can connect with peace of mind. Once you’re a member, you can message as many people as you like — there are no additional costs for that.

We completely appreciate that paying upfront might not feel ideal, especially when you’re offering your time for free, but it helps us maintain a reliable and safe space for everyone involved.

If you’d like to chat more about how it works or see if it’s right for you, feel free to reach out to our support team — we’d be happy to help.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Terribly flawed

Terrible. It’s very misleading. Out of 90 dogs only 4 had paid the owner’s fee. I don’t blame them for not paying. It’s extortionate.

Great concept but the business plan behind it is flawed. It should be a nominal fee for both borrower and lender in order to convert peoples interest in to link ups. You can’t contact someone unless the owner has paid the whopping fee and they don’t. It’s too big of an amount to gamble finding someone to look after your dog and save you fees on walking or holiday cover.
Brilliant concept but it just doesn’t work.

NB - in response to your response. Utter hoodwinking is yet again at play. Your ID check isn’t a ‘check’ at all. I had to provide name and address. No proof.

My profile is fully complete.
Your customer service you have asked me to contact to help with my profile gets slated!
You can’t link up because your fee is too high to lenders and no other reason.
The vet line. Well, I’d imagine it’s just as described. A vet line like 111 - take the dog to the vets. I doubt very much it’s more than that. It’s all a bit of a mess past the concept stage.

1 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your thoughts — we’re really sorry to hear it felt frustrating and misleading.

We completely understand your concerns about the membership fee and being unable to contact other members. Both dog owners and borrowers need an active membership to message each other, which helps keep the community safe, committed, and free from spam. It also supports things like ID checks, vet line access, and platform upkeep. That said, we know it can feel like a big step before you’ve made a connection.

In terms of visibility, many members choose to upgrade once they’ve found someone they’d like to connect with, so it’s not uncommon to see profiles that haven’t yet paid. There are ways to improve your chances too — like completing your profile fully and reaching out to active members — but we’d be really happy to take a closer look at your experience and offer tailored advice.

If you’re open to it, please get in touch with our support team so we can help you get the most out of the community.

We truly appreciate your feedback, it helps us keep improving.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Best thing I have done for my dog!

My dog loves company and with being single and in full time work, it was a struggle before borrow my doggy . it gives me peace of mind he was cared for just as if he was their own while I work and earn.

11 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing this, it’s wonderful to hear how BorrowMyDoggy has helped you and your pup!

Juggling full-time work while making sure your dog gets the companionship they need isn’t always easy, so we’re really pleased the community has been able to support you. It’s great to know you can head to work with peace of mind, knowing your dog is being looked after with the same love and care you would give them yourself.

Sounds like a perfect match for both of you, thanks for helping us share the love of dogs!

Best woofs,
The BorrowMyDoggy Team

Rated 3 out of 5 stars

What else do BMD do?

Once we had paid the fee, we were given names and emails of local dog owners. I messaged four or five of them and have only one reply. Luckily that first reply has worked out and we are happy at the moment with the owners and the dog. It fits well with both couples and more importantly the dog. Apart from giving out owner information, I'm not sure what else Borrow my doggy does.

2 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review, we really appreciate it. We’re glad to hear that your first match has worked out so well for both you, the owners, and (most importantly) the dog!

You’re right that introducing local owners and borrowers is a big part of what we do, but there’s a bit more going on behind the scenes to help those connections happen safely and smoothly. For example, we provide Accident & Third Party liability insurance, safety checks, messaging tools, and guidance on setting up meets and building trusted arrangements. Our goal is to create a community where both sides feel comfortable and confident.

We understand it can sometimes feel like response rates vary - it often depends on availability, timing, and how active members are in your area. We’re always working on improving this experience. If you ever have questions or want tips on getting more responses or making the most of your membership, our support team is here to help.

Really pleased to hear your current arrangement is a good fit, it’s exactly the kind of win-win we love to see.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

A Lifeline for Dogs and Owners Alike

A Lifeline for Dogs and Owners Alike

I cannot express enough gratitude for BorrowMyDoggy. It has been an absolute game-changer, not just for my dog, but for my entire quality of life.
Living with a disability presents unique challenges, and I was heartbroken at the thought of my dog being permanently confined or lacking the exercise and stimulation they deserve. This platform provided the perfect solution.
The couple I matched with are, quite simply, lovely. They have become a vital part of our routine, and the bond they have formed with my dog is heartwarming. They are reliable, kind, and genuinely passionate about animal welfare. I wouldn't swap them for the world!
For anyone who needs a helping hand—or for those who simply want to share the joy of a dog—this service is a brilliant, community-driven lifeline. It has truly transformed our situation for the better. Thank you!

8 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for this incredibly thoughtful review. We’re really touched to hear how much BorrowMyDoggy has meant to you and your dog.

It’s wonderful to know the platform has helped make things feel more manageable, and even more heartwarming to hear that you’ve found such a lovely couple to share your dog’s care with. The trust, kindness and bond you’ve described are exactly what we hope for in our community, and it’s so special to hear how positively it has shaped your routine and your dog’s happiness too.

Thank you for sharing your experience so openly. Reviews like yours remind us why community can be such a powerful lifeline, for dogs and humans alike.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Great value, easy to use, great people, everyone's a winner!

Joined BMD last year. We have used a few sitters / borrowers so far all very kind, friendly and helpful. Our dog literally pulls my arm off when she goes to a couple of the regulars!! I would say it is very easy to use, very good value and we have met many lovely sitters / borrowers. Would, and do, highly recommend. first used on 22/08/25 and many times since

22 August 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share this - It’s lovely to hear that you’ve met such kind and helpful borrowers, and even better that your dog is so excited to see her regulars!

We’re really glad you’ve found the platform easy to use and good value, and that it’s helped you build those trusted connections since joining. That sense of community is exactly what we hope to create.

Thanks again for recommending us - it truly means a lot.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

I tried to look up rules not great…

I tried to look up rules not great apart from that we got a lady is coming on Wednesday

6 April 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks for taking the time to leave a review — we really appreciate it!

We’re glad to hear you’ve been able to arrange a meet with a dog owner for Wednesday, that’s exciting. At the same time, we’re sorry to hear you found the rules a bit difficult to locate or not as clear as expected. We’re always looking to make things as simple and transparent as possible, so your feedback is really helpful.

If you ever need a hand finding specific guidance or have questions before your first meet, our support team would be more than happy to help.

Wishing you a lovely first meet — we hope it’s the start of a great dog-sharing friendship!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Borrower with Borrow my Doggy

I have been a borrower with Borrow my Doggy since November 2024, I walk 3 dogs on a ad hoc basis and absolutely love it. I intend to continue walking dogs for many years to come!

18 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing your experience with us! It’s wonderful to hear that you’ve been enjoying BorrowMyDoggy since November and have built such lovely connections with three dogs already — ad hoc walks can be such a special way to fit dog time into your routine.

We love that you’re planning to continue your journey for many years to come. That’s exactly what our community is all about — creating lasting, flexible friendships between people and pups.

Thanks again for being such a valued part of BorrowMyDoggy!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I joined borrow my doggy because I have…

I joined borrow my doggy because I have a job that means I’m away from home for long periods in the day. I have met a wonderful dog called Simba who I adore. I love to go walking around the park with him, he brightens my day!

1 April 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing this—it’s lovely to hear how Simba has brightened your day!

It’s exactly what BorrowMyDoggy is all about: bringing people and dogs together in a way that fits around real life. We’re so glad you’ve found such a special walking buddy to enjoy those park adventures with.

Give Simba an extra ear scratch from us.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Love Borrowing My Doggie!

So pleased I joined BorrowMyDoggie over a year ago now. Not being able to have a dog of my own I enjoy ‘borrowing’ my two new doggie friends and taking them out on walks.
I was contacted by their owners through the website and after initial meetings I now take them once a week. It helps their owners and the dogs get a new human friend and I get a lovely new four legged friend, so all round a win!! Highly recommend joining BorrowMyDoggie!! 🐾

31 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review. We’re so happy to hear that BorrowMyDoggy has brought two new doggie friends into your life over the past year.

It’s wonderful that what started with a message through the website and a few initial meetups has grown into a regular weekly routine. Stories like yours really capture what BorrowMyDoggy is all about, creating meaningful connections that help owners, give dogs extra love and attention, and bring joy to borrowers too. A real win-win, or should we say woof-woof.

Thank you for being part of our community and for recommending BorrowMyDoggy so highly.

Best woofs,
The BorrowMyDoggy Team

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