Nice and easy transaction Software wasn't too bad to use. Book was very nice when completed, a couple of glitches with photographs - gave a warning about quality/size but was OK when printed (was f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall, user friendly, once you get to know your way around the facilities. The only downside was the limited number of templates based on cover styles. I created a shared memory book for my sister,... See more
I have regularly used Boots photo over the years and have been very happy with the service. The end products look amazing and are much admired by friends and family. The new website took a little long... See more
Very pleased with the quality of the printed and framed pictures. They were from scans of personal original artwork and the colour and texture of the originals was preserved with x3 enlargement. I wou... See more
Company details
Written by the company
For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!
Boots Photo
Written by the company
Contact info
PO BOX 4395, CV34 9DN, Warwick, United Kingdom
- 01926 463 605
- bootsphoto@cewe.co.uk
- bootsphoto.com
4.1
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent 40x40 print and frame
Excellent 40x40 print and frame, very happy to recommend.
28 March 2026
Well packaged and good value for money
16 March 2026
Great online ordering service
Great online ordering service! Fab quality prints.
Very happy with Bootsphoto.com.
Good prices, online mgmt system very easy to use and navigate, delivered in good time!
16 March 2026
Good service photos promply delivered
Ordering and uploading photos went well and was pleased with the result
29 March 2026
Very pleased with quality of prints
I've had several photos printed for displaying in frames, very pleased with all of them.
29 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Premium Paper Issue
The quality of the premium paper is inconsistent. The batch received today is thin, so badly cut that the paper edge is frayed on all the photos. Also every photo as a white line at the top. There has been satisfactory batches before but this one should not have passed quality control. It is otherwise a handy service with a user friendly website.
28 March 2026
Reply from Bootsphoto.com
Fred,
We’re sorry to hear that you were not completely satisfied with your order.
I’ve looked into this and can see that you contacted our team regarding the issue. We raised this with our production team, who have since initiated a reprint, which should be to a better standard. We apologise that the original item passed our quality checks, as it should not have done.
Thank you for your patience while we work to resolve this for you, and thank you for your feedback.
Kind Regards,
Mya
Customer Service Support.
Great!
Great prints, fast delivery and good prices per print! Excellent service and quality!
28 March 2026
A lot of The photos were very dark with…
A lot of The photos were very dark with an orange tinge?
28 March 2026
Reply from Bootsphoto.com
L williams ,
We are sorry to hear you were not completely satisfied with your order.
Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
We can see that you have not been in contact with our customer care team, and we advise you to reach out so we can help you find a solution.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 01926 463 605
Email: bootsphoto@cewe.co.uk
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Pleased with item supplies
28 March 2026
My photographs
It was easy to order my photographs. I am also pleased with my photographs and the convenience for them to be posted to my address,
26 March 2026
Straight Forward Process
Straight forward process from induction through to delivery. Timely service exceeding expectations …
27 March 2026
really lovely cushion
really lovely cushion, colour is good and it was easy to design. the only gripe is the time it took to reach us but it was quicker than it said it would be and i should have ordered it earlier!
11 March 2026
Unsatisfactory experience this time
I ordered prints online, the software said some loss of sharpness at the edges. I rang in to check that they werent going to be cropped and was told that no they wouldnt be. So placed the order but when the prints arrived they were indeed cropped so no use to me. Refunds needed the prints to be returned which was aggravation so didnt bother.
23 March 2026
Reply from Bootsphoto.com
Richard Pearce,
We’re sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the confusion around the advice you were given before placing your order and for the disappointment when the prints arrived cropped. This clearly was not the outcome you were expecting. In order for a refund to be processed, the prints would need to be returned, and we’re sorry if this was not clearly explained at the time. We also apologise for any miscommunication that may have led to this situation.
Thank you for taking the time to share your feedback. Your comments have been noted and will be shared with the relevant team as we continue to improve both our guidance and communication.
Kind Regards,
Mya
Customer Service Support.
Appalling customer service
Appalling customer service at the Cowbridge Road Cardiff Boots store. The staff have no interest in helping customers. Will not get photos delivered to that store again as they can never find them.
13 April 2026
Unprompted review
Reply from Bootsphoto.com
Fiona Davies Ireland,
I’m very sorry to hear about the issues you experienced with the staff in store and that they were unable to locate your order.
For any complaints relating directly to the store experience, we would recommend contacting Boots Customer Care, as Boots Photo is operated by CEWE and we do not have direct control over in store processes. Our role is to produce the photo products.
That said, we’re sorry to hear about the experience you’ve had, and we appreciate you taking the time to share your feedback, as we’re always aiming to improve our services.
Kind Regards,
Mya
Customer Service Support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.