The initial checks were done in an ok manner, although I felt that they have been done more professionally in the past. The lady then said "I'll just check your glasses prescription whilst you go to t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited High Street Skipton North Yorkshire on the 20th October 2026. Very welcoming and friendly atmosphere. The staff were all very helpful, pleasant and very professional. The optician herself ex... See more
Company replied
Popped into London Road , Bognor Boots, just to ask advice on how I could repair both pairs of my glasses. I had run out of the Boots insurance policy. I'd like to give a big thank you, to Jodie, who... See more
Company replied
Went to Boots opticians in Lincoln with a problem with my spectacles frane. Seen by Doug who listened and actioned. Ended up going back several times and he got me new frame. So pleased with his profe... See more
Company replied
Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff at Boots Opticians
The staff at Boots Opticians, Aylesbury who dealt with me over the past 2 months whilst getting new glasses and contact lenses were very efficient, knowledgeable and thorough. Very pleased with both glasses & lenses, and service!
13 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that our Aylesbury team provided efficient, knowledgeable and thorough service throughout your appointments. It’s wonderful to know you’re happy with both your new glasses and contact lenses. We’ll be sure to share your kind comments with the team. Thank you for choosing Boots Opticians!
Perfection in Sittingbourne
SUMMARY
This is a rare occasion where I award 5 stars but they're warranted. It was my second consultation at Boots in Sittingbourne and I can see no reason to change my opticians. Every department should accept a bouquet.
DETAIL
I booked online, via the central system, which was easy. It sent me an e-mail and an SMS confirming and another SMS reminder nearer the time (they must have a high attrition rate). That was it for the central computer; Sittingbourne then took over.
I had a couple of perfectly delightful calls from them. These again confirmed my appointment, gave me more information and offered me more services, if I wanted them though there was no hard sell.
On my arrival, I was expected and was made to feel welcome. We went through my details and the tests through which I’d be going. I was then passed to the optometrist, who was professionalism (an overused word but it applies here) personified. She clarified exactly what I was after and explained all of the tests that she’d be performing. I had a number of questions, which she answered confidently and fully. The whole process was quite painless, in every sense. The extended time this all took reflected rigour, not any inefficiency.
CONCLUSION
When I left, I was markedly poorer but that’s designer frames for you. However, I really felt that I’d been treated by professionals, who were interested in providing a service and supporting my eye health, not just processed by bored employees of a cost centre, out for a profit.
19 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for such a thoughtful and detailed review. We’re delighted to hear that your second visit to our Sittingbourne store was such a positive experience, from booking your appointment to the warm welcome and thorough eye examination. It’s wonderful to know the team made you feel valued, answered your questions and provided clear, professional advice without any pressure. We’ll be sure to share your kind comments with the team. Thank you for your continued trust in Boots Opticians!
Fabulous
Fabulous
Staff were very friendly and they gave me a discount on my glasses of 20% Affable team and extremely helpful. So much choice of glasses too !
8 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that our friendly and helpful team made your visit enjoyable and that you were pleased with the range of glasses available. It’s great to know you were happy with your purchase. Thank you for choosing Boots Opticians!
Went to the New Milton Store and dealt…
Went to the New Milton Store and dealt with by Ann Alice Lucy and Roney They were all very efficient and very courteous and the range of glasses is amazing I can highly recommend this store
19 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Ann, Alice, Lucy and Roney provided such efficient and courteous service during your visit to our New Milton store. It’s great to know you were impressed with our range of glasses. We’ll be sure to pass your kind comments on to the team. Thank you for your recommendation and for choosing Boots Opticians!
I visited today for my eye test
I visited today for my eye test, and I have to say that Holly made my experience a really positive one.
I have regular eye tests and usually end up buying two pairs of glasses: one for distance and one pair of varifocals. Unfortunately, I have never been able to get used to wearing varifocals, so they end up being a complete waste of money.
Today, I was struggling to choose a pair of glasses when a lovely lady named Holly came over to offer her help. When I explained that I was choosing a pair of glasses knowing full well that I probably wouldn’t wear them, Holly suggested trying contact lenses instead. I was amazed that this was an option for me!
I was left wondering why this hadn’t been suggested during my eye test, especially as I had explained to the optician that I struggled with my glasses.
I cannot thank Holly enough for her help today. Her professionalism, kindness and genuine care were second to none. She took the time to listen to me, understand my concerns and offer an alternative that I hadn’t even considered.
Thanks to Holly, I have now signed up for a contact lens trial, and I’m really grateful for her advice and support.
Holly is a real credit to the team, and I hope her excellent customer service is recognised. Thank you so much, Holly!
18 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing such wonderful feedback. We’re delighted to hear that Holly took the time to listen to your concerns and helped you discover an alternative that could better suit your needs. It’s lovely to know her kindness, professionalism and thoughtful advice made such a positive difference to your visit. We’ll be sure to pass your kind comments on to Holly and the team. We hope your contact lens trial goes well, and thank you for choosing Boots Opticians!
Kinds and very thorough eye…
Kinds and very thorough eye examination. Explained everything clearly and showed outcome of a choice I made to have anti-glare on my new lenses. Amazingly, when I went to choose frames the Ophthalmologist picked up a pair straightaway and said these might suit! They were perfect and really 'me'! I am delighted
16 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback. We’re delighted to hear that you received such thorough and friendly care, with everything explained clearly throughout your appointment. It’s lovely to know that seeing the benefits of the anti-glare coating helped with your decision, and that the ophthalmologist found a pair of frames that felt just right for you! We hope you enjoy your new glasses and thank you for choosing Boots Opticians.
Excellent and comprehensive service!
The eye test was comprehensive and the clinician was informative and explained any issues clearly. When choosing my new glasses I was given excellent advice and all options were explained clearly. I didn't have to wait long at any stage and all staff were pleasant and helpful.
17 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you received a comprehensive eye examination, with clear explanations and helpful advice throughout your visit. It’s great to know that our team made choosing your new glasses straightforward and that you experienced minimal waiting times. We’ll be sure to share your kind comments with the team. Thank you for choosing Boots Opticians!
The eye exam was excellent …
The eye exam was excellent and the Optometrist was extremely professional.
I got 6 text reminders about the appointment though which is just a bit too much and also was asked to phone to give information I was then asked at the appointment so that was a waste of time,
The assistant who was supposed to help me pick out frames wasn't very helpful or communicative, I decided to put it down to them having a bad day, but I'll be getting my frames online...
16 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re pleased to hear you found your eye examination excellent and our optometrist professional, but appreciate your comments regarding the appointment reminders, pre-appointment information and assistance with choosing frames. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch: Full name, date of birth, telephone number and the store you visited.
Excellent Service
Very friendly and helpful staff. Very thorough eye test. I have been going to Boots Opticians for a good few years and they have always been excellent.
12 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback and continued loyalty to Boots Opticians. We’re delighted to hear that you consistently receive friendly, helpful service and thorough eye examinations. It’s lovely to know that your experiences have remained excellent over the years. We really appreciate your trust and look forward to welcoming you again!
Boots optitians Handforth
Always friendly and knowledgable and helpful Aisha dealt with me today I was very happy with her
17 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Aisha provided such friendly, knowledgeable and helpful service and that you were happy with your experience. We’ll be sure to share your kind comments with Aisha and the team. Thank you for choosing Boots Opticians!
Simply perfect
I attend Boots opticians in Glenrothes since many years.
They are always helpful & kind. When chosing a new pait of glasses, they always give an honest opinion if the new frame suits or or not. Nor do they try to steer one away from 'cheaper' options.
1 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback and continued loyalty to our Glenrothes team. We’re delighted to hear that you’ve always found the team helpful and kind, and that you value their honest advice when choosing new frames. We believe it’s important that customers feel supported in finding glasses that suit them and their budget, with all options considered. Thank you for continuing to choose Boots Opticians!
Glasses collection
The assistant Mel was good and went through what was needed from the glasses such as fitting, cleaning and how to make sure vision is best adapted for the user.
15 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Mel provided helpful advice and clearly explained the importance of fitting, cleaning and ensuring your glasses are properly adapted to your vision needs. We’ll be sure to share your kind comments with Mel and the team. Thank you for choosing Boots Opticians!
The level of customer care was…
The level of customer care was excellent and assistant went away with a new pair of contact lens to try at home.
Great service!
1 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you received excellent customer care and that our colleague went the extra mile by providing a trial pair of contact lenses for you to try at home. It’s wonderful to know you had such a positive experience. Thank you for choosing Boots Opticians!
Harassing me despite being asked to stop numerous times!!!
I have asked Boots opticians numerous times to stop ringing and texting me and asked them to remove my number because they are contacting me about my daughter’s appointments but use my number and not hers. She is an adult and as I have told them numerous times I don’t make her appointments. I have just received a text saying an eye test is overdue and it is addressed to my daughter. This is harassment now and has been reported as such.
16 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for bringing this to our attention. We understand your concerns regarding receiving appointment communications intended for your daughter and would welcome the opportunity to look into this further. Please email boots.customercare@boots.co.uk with a copy of your review, your full name, telephone number and the store involved, and our team will be in touch.
Eye test good
Eye test good, choice of frames restricted to designer frames or poor quality but expensive own brand frames.
Need to expand lower cost frame choices for those on budget.
14 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re pleased to hear you were happy with your eye test and appreciate your comments regarding the range and affordability of our frames. We understand the importance of offering options to suit different budgets and value you sharing your experience. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch: Full name, date of birth, telephone number and the store you visited and we will be in touch.
All staff were courteous and helpful
All staff were courteous and helpful. Everything was explained well and I was made to feel like a valued customer.
15 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback. We’re pleased to hear that our team provided courteous and helpful service, explained everything clearly and made you feel valued throughout your visit. We’ll be sure to share your kind comments with the team. Thank you for choosing Boots Opticians!
A very good experience
A very good experience; all the in depth tests requested by my doctor were explained to me. From start to finish I was put at ease, and treated with respect and consideration. Thank you to Catherine, Ayra, and Mercy.
15 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you had such a positive experience and that all the tests requested by your doctor were clearly explained. It’s wonderful to know that Catherine, Ayra and Mercy helped you feel at ease and treated you with respect and consideration throughout your visit. We’ll be sure to share your kind comments with them. Thank you for choosing Boots Opticians!
Leave Me Alone
Nothing wrong with the service in store it is the harassment afterwards when an eye test is due and this now has been happening for six months. This is not simply a reminder it is constant contact through calling me (I block the numbers but then they call on a different number), emails and now what’s app (I blocked them yesterday but they have managed to get round that and are contacting me again today). Plenty of good opticians out there who don’t behave like this. Boots, the more you harass me the more determined I am not to go back to you.
16 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We understand your concerns regarding repeated contact and appreciate you bringing this to our attention. We’d welcome the opportunity to look into this further. Please email boots.customercare@boots.co.uk with a copy of your review, your full name, telephone number and the store involved, and our team will be in touch.
Lisa was very friendly & professional…
Lisa was very friendly & professional whilst helping me re order glasses 👓 after mine have gone missing.. she put me at ease & explained the pricing etc & was quick & officiant… always very friendly & helpful at boots opticians fosse park
14 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Lisa was friendly, professional and efficient when helping you reorder your glasses, and that she clearly explained the pricing and put you at ease. We’ll be sure to share your kind words with Lisa and the Fosse Park team. Thank you for choosing Boots Opticians!
Great Service at Boots Opticians
The staff in this store were really helpful and polite. They did a proper eye test and scan of my retina, and made sure that everything was clean and sterile.
They were honest and professional and treated me with dignity and respect.
13 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear that our team provided helpful, polite and professional service, making you feel respected and well cared for throughout your visit. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.