I could wax lyrical about the personal service but I have done so before. However I would also like to congratulate Boots for keeping a place on the high street. They also give employment to many and... See more
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Inverness Had eye test on 11th April. Shona was very thorough and gave me information and advice on my eye health and eye health generally which nobody had ever mentioned to me before. I much appr... See more
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Needed new variofocal lens and frames…excellent service by Team Leader Sam at Brentgovel Street in Bury St Edmunds….she listened to all my requirements, had great patience in showing me a wide range o... See more
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We visited our local boots store in Congleton on 21st April 2026. On arrival we were greeted by two ladies stood on reception in a friendly and professional manner, top marks! A staff member named Jod... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
10K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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A confidence-giving experience.
The optometrist I saw, Lara, in Romsey, conducted her examinations in a refreshingly light, cheerful and humorous manner. She is clearly totally competent and her high level of interpersonal skill means she easily gauges and adopts the right manner to explain issues to each client. I came away with confidence about the way ahead for my eyesight and reassured by the clarity and fullness of her explanations.
16 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We are delighted to hear that Lara made your visit to our Romsey store such a positive one. It is wonderful to know that her light, cheerful, and friendly approach, combined with her clear professionalism, helped put you at ease during your examination. We are especially pleased that her explanations gave you confidence and reassurance about your eyesight and the way forward. We truly appreciate your kind words.
Fantastic service thanks Dora
17 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear you received fantastic service and we’ll be sure to pass your thanks on to Dora. We really appreciate you taking the time to share your experience.
Pleasant experience
I had a really positive experience at Boots Opticians Meadowhall during my recent contact lens check. Anna was absolutely brilliant — professional, friendly, and very thorough throughout the appointment. She took the time to explain everything clearly and made sure I was comfortable with my lenses, answering all my questions without rushing.
It’s reassuring to have such attentive and knowledgeable service, especially when it comes to eye care. Thank you, Anna, for making the whole experience smooth and pleasant!
16 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Anna provided such thorough, friendly, and professional care during your contact lens check at our Meadowhall store. It’s wonderful to know she took the time to explain everything clearly and made sure you felt comfortable and well supported throughout. We truly appreciate your kind words and will be happy to pass them on to Anna and the team.
I went to boots opticians in St Albans…
I went to boots opticians in St Albans to see if I could have my glasses repaired. I was met by Maria who was incredibly helpful and said she could sort it out straight away. Within 5 minutes my glasses were fixed. I was incredibly grateful and wanted to thank Maria for being so kind and friendly and giving such brilliant service.
15 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Maria was able to help repair your glasses so quickly and efficiently during your visit to our St Albans store. It’s wonderful to know her kindness, friendliness, and prompt service made such a positive impression. We truly appreciate your lovely feedback.
Huz in the Preston branch was a…
Huz in the Preston branch was a delight. Attentive , professional and respectful. He explained everything and made me feel confident overall about my Selection.
15 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Huz provided such attentive, professional, and respectful care during your visit to our Preston branch. It’s great to know his clear explanations helped you feel confident in your selection. We truly appreciate your kind words.
Boots Opticians Fosse Park…
Visited Boots Opticians Fosse Park Leicester today for help with my bifocals glasses.
I met with Gurpreet who was totally professional, very knowledgeable and so very helpful. I left the store feeling looked after and exceptionally happy that I had been listened to and that my problem had been resolved. Thank you Gurpreet for your truly professional service.
15 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Gurpreet provided such knowledgeable, professional, and supportive care during your visit to our Fosse Park store. It’s wonderful to know you felt listened to and left feeling happy that your bifocals concerns were resolved. We truly appreciate your kind words and will gladly pass them on to Gurpreet and the team.
Good when not too busy
Had a bit of trouble getting through but okay in the end.
15 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you experienced trying to contact the St. Helens branch by phone. We understand how frustrating this can be, especially as a first impression. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
I had an excellent experience at Boots…
I had an excellent experience at Boots Opticians in St. Paul’s. I was assisted by Bhik, Aybuke, and Inade (the optometrist), and I couldn’t be more grateful for their care and professionalism.
As someone who has glaucoma, I needed to have my eye pressure checked, and they handled everything with great attention and expertise. They were incredibly kind, respectful, and made me feel comfortable throughout the entire process.
They took the time to explain everything clearly and gave me valuable guidance, which is very important for managing my condition. Their support truly made a difference in my care.
I highly recommend this team to anyone looking for professional and compassionate eye care.
15 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for taking the time to share your experience. We’re delighted to hear that Bhik, Aybuke, and Inade provided such caring, professional support during your visit to our St. Paul’s store. It’s especially important to us that you felt comfortable, listened to, and well informed while managing your glaucoma care. Your kind words about the team’s expertise and compassion are truly appreciated, and we’re grateful for your recommendation.
The staff at Galashiels Boots Opticians…
The staff at Galashiels Boots Opticians were so helpful and were able to mend my glasses without any fuss or cost. Exceptional customer service.
15 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re so pleased to hear that the team at our Galashiels store were able to mend your glasses quickly and free of charge. It’s wonderful to know you experienced such exceptional customer service.
Very personalised service
Very personalised service. Caring and supportive. Genuine customer service. Knowledgeable. Informative. The whole team make it a great experience. Best team by far for years. The last couple of years felt listened to. Well done Leah and Sam and opitician
13 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing such thoughtful feedback. We’re delighted to hear that you felt genuinely listened to and supported, and that the team provided such personalised, caring, and informative service. A special thank you for your kind words about Leah, Sam, and the optician. it’s wonderful to know they made such a positive difference. We truly appreciate your recognition of the whole team and are grateful for your trust over the past few years.
Could not ask for a better service
I got a pair of glasses in January and they are too heavy, went back to boots to see what could be done said I could pick a new pair no problem at all
15 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re so pleased to hear that the team were able to help you quickly and make the process of choosing a more suitable pair of glasses so straightforward. It’s important to us that your glasses are comfortable, and we’re glad this could be resolved with no hassle. We truly appreciate your feedback.
Mr Hasson was friendly and talked…
Mr Hasson was friendly and talked through the process clearly. I was probably his last client of the day with the appointment being 20:15. Hope he’s there in a couple of years for my next check up!
14 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re delighted to hear that Mr Hasson was friendly and took the time to clearly explain everything during your appointment, especially so late in the day. Your kind words are greatly appreciated, and we hope to welcome you back again for your next check‑up.
Prices on display are misleading
Prices on display are misleading, on average at the till the price nearly doubles for so-called “extras”. Price dripping for extras is deliberate by Boots.
Recommend go elsewhere, somewhere like Asda Opticians…the price you see is the price you pay
14 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear that the pricing did not feel clear and that the additional options at the point of purchase left you disappointed. Transparency around pricing is important, and we appreciate you raising this. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Staff rude and non engaging
Staff rude and non engaging. We were stood at the counter waiting to be served for approximately 10 minutes whilst one lady sat at the computer next to us and another walked past without giving us any acknowledgment at all.
The optician was ok.
2 December 2025
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear that you felt ignored while waiting to be served and that this affected your experience. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Super friendly optician and staff as…
Super friendly optician and staff as always. Prices are a little more expensive than elsewhere but you get what you pay for with great staff.
23 December 2025
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re so pleased to hear that you consistently find our opticians and team super friendly and helpful. We really appreciate your recognition of the care and service provided, and we’re glad you feel the quality reflects the value.
Wonderful Service the staff were…
Wonderful Service the staff were friendly and very helpful
5 November 2025
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re so pleased to hear that you received wonderful service and found the team friendly and helpful throughout your visit. We really appreciate you taking the time to share your experience.
Contact Lens Reward Scheme disorganised
Yet again, contact lens reward scheme fails to deliver. Expecting my delivery last weekend, now rescheduled to next weekend - despite them raising the order over 2 weeks ago. I've been on this plan near 2 years and it is the same EVERY single time. I get offered an apology and a token gift voucher but nobody at all taking ANY responisibility for sorting this! Sorry Boots, I'm leaving!
14 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear about the repeated issues you’ve experienced with the contact lens reward scheme and the ongoing delays to your deliveries. This is not the level of service we aim to provide, and we understand how frustrating it must be to encounter the same problem multiple times. Can you please contact us at contactlenses@boots-opticians.co.uk with a copy of your review and we will be in touch.
An efficient eye appointment
Francis the Optometrist explained everything to me clearly and her manner was lovely.
Demi was so helpful and patient when I was choosing new frames.
My experience today was thoroughly enjoyable, with such friendly staff
14 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Francis explained everything so clearly and made you feel comfortable during your eye test, and that Demi was patient and helpful while supporting you with your frame choice. It’s wonderful to know the friendly team made your visit so enjoyable. We truly appreciate your kind words.
Everything went wrong.
Everything went wrong.
Whilst the sight test was carried out professionally- ordering the glasses was a real problem.
I chose the glasses style and ordered a 2 pairs taking advantage of the offer.
I paid for the glasses using their Klarna to pay in instalments.
This proved to be a very slow process and involved a long wait as the assistant wasn’t aware of the process.
Eventually I paid and as arranged- 2 weeks later went to collect them .
( seemed a long wait to me)
I don’t live near the store (Fosse Park - Leicester) so it was a half hour drive.
On arriving at the store I was told that the glasses hadn’t been ordered as Klarna hadn’t worked.
I wasn’t told about this and wasted a return trip and 1.5 hours of my working day ( for which I wasn’t paid)
Unfortunately when they ordered the glasses again I was told that the frames were no longer produced.
As I was in a rush I subsequently made a rash decision on an alternative pair which I don’t like in retrospect.
They still couldn’t work out Klarna so having been offered a slight discount I agreed to the pair and they said they would work out Klarna when I collected the glasses ( 2nd trip which cost me money)
When I collected the glasses they said there was an issue with Klarna so reluctantly I agreed to pay in one hit- I don’t think I was offered the discount they promised - their receipt didn’t make any sense.
Having now had the glasses for a week - I’m not really satisfied with the frames and to my surprise , today I was contacted by Boots saying my glasses had arrived!
I explained I was wearing them as I spoke!
I probably won’t be using Boots Opticians again- overall it cost me too much time and their customer service is rubbish.
7 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear about the multiple issues you experienced after your sight test, including problems with ordering, payment, communication, and collection of your glasses. This is not the level of service we aim to provide, and we understand how frustrating and time‑consuming this must have been. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
staff were very polite and very…
staff were very polite and very professional
from the minute I walked to the opticians desk until I left.
14 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re pleased to hear that you found the team polite and professional throughout your visit, from the moment you arrived to when you left. We truly appreciate you taking the time to share your experience.
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