All was good apart from not being contacted to say my glasses were ready; I had to phone them after hearing nothing for over 4 weeks, only to be told that my glasses were ready for collection. They ha... See more
Company replied
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Review summary
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Reviews shaping this summary
The overall visit was very good in particular the two ladies who looked after me Madinah, Gurpreet. My only complaint is the hard sell on new frames and also the unseen costs for fitting the new lens... See more
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Went in with my glasses broken from a festival and needing my glasses as travelling from London to Halifax tomorrow with no spare pair!! They couldn't fix mine but replaced my frames and wouldn't c... See more
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My Husband and I visited the Newcastle Boots Branch (3354) last week and we're served by Helen. Her knowledge and understanding of how glasses should sit to feel comfortable in your face was outstandi... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
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Replied to 99% of negative reviews
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Excellent service from start to finish
23 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service from start to finish during your visit. We truly appreciate your kind words.
I was running 10 minutes late
I was running 10 minutes late, so called them 30 minutes before my appointment and was assured it would npt be a problem. I was then rudely told when i arrived 12 minutes late that i could not be seen , despite telling them well in advance. I made a special journey. Ive niw booked vision express and will never spend with boots sgain.
Terrible service from trafford centre.
24 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you contacted the store in advance to advise you would be delayed, but were then unable to be seen when you arrived. We understand how frustrating this must have been, especially after making a special journey and having been reassured beforehand. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
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The store you visited
Boots Opticians are recommended
All the Boots staff I came into contact with were very friendly and helpful, explaining what the tests being done were for and what the results meant. An efficient process handling two back to back appointments. Good to get a report on one's eye health.
23 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that all the Boots staff you met were friendly, helpful, and took the time to explain the purpose of the tests and what the results meant. It’s wonderful to know that your back-to-back appointments were handled efficiently and that you valued receiving a report on your eye health. We truly appreciate your kind words.
I went for my two year follow up…
I went for my two year follow up appointment and decided to go for the Ultimate eye examination at £50.
The optometrist then explained the results of this before the ususal eye examination.
I was very pleased with the whole appointment and how I was looked after before and afterwards.
I would definitely recommend Boots to family and friends.
23 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were so pleased with your Ultimate Eye Examination and that the optometrist took the time to explain your results clearly before your eye test. It’s wonderful to know that you felt well looked after throughout your appointment and would recommend Boots Opticians to your family and friends. We truly appreciate your kind words.
Good service but over loaded with…
Good service but over loaded with information
23 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received good service overall. We appreciate your comments regarding the amount of information provided and will take this on board as feedback. We truly value your kind words.
I was so impressed by the thorough care…
I was so impressed by the thorough care and attention to the eye test and contact lense care. All the staff were so friendly, knowledgeable, and qualified. Very helpful.
23 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were so impressed by the thorough care and attention you received during your eye test and contact lens appointment. It’s wonderful to know that the team were friendly, knowledgeable, and helpful throughout your visit. We truly appreciate your kind words.
This is NOT for store staff they are…
This is NOT for store staff they are amazing ..this is for the central head office communication ..had contact lense check 3 weeks ago - now received 3 emails saying contact lenses will go to store, my membership is being cancelled and I won’t get contact lenses for another 3 5 months - oh and cost has gone up ..then spent 25 minutes holding for someone to talk to at central office with no reply ! Boots head office you are letting your store staff down !!!
24 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are pleased to hear that the store team provided excellent service. However, we are sorry to hear about the confusion regarding your contact lens membership, deliveries and pricing, and the difficulty you experienced contacting our central team. We understand how frustrating conflicting communications can be. Please contact us at contactlenses@boots-opticians.co.uk with a copy of your review along with the below information and we will be in touch:
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I attended an appointment for 09:35 hrs…
I attended an appointment for 09:35 hrs on 23/07 having received four confirmation e-mails over the past few weeks, plus a text message the day before.
I arrived at 09:25 hrs to be told by the receptionist that my appointment had been at 09;10 hrs and that I had missed it. O9:10 HRS HAD NEVER BEEN MENTIONED OR COMMUNICATED IN YOUR CORRESPONDENCE !
The staff could not care less and were dismissive. I had taken time off work for this appointment and I left Boots without having been seen.
I will now book with SPECSAVERS. I wear expensive glasses, varifocal with Zeiss glass lens. Your loss of income.
This also happened with my hearing appointment when a confirmed booking for a full 0ne hour haring test was confirmed but did not exist upon arrival. In that case my visit for replacement upgraded Phonax hearing aids at over £3,500 was lost and I went to M& S instead. What a loss of income for Boots.
I now have no confidence in Boots when they cannot even get the appointment system right.
After 14 years as a loyal customer it is now goodbye Boots.
23 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that your appointment time did not match the confirmations you received and that you were unable to be seen despite attending based on the information provided. We also regret to hear that this follows previous issues you experienced with your hearing appointment, which has affected your confidence in our service. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
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The store you visited
I have had my annual check at Sedley…
I have had my annual check at Sedley Place, Oxford str, London. I am impressed by the professional attitude of the staff, the optometrist Mr Sachin Ramanandi, and the staff performing some of the examinations, Ms. Misbach. Thank you very much for the valuable advice!
23 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Mr Sachin Ramanandi and Ms Misbach provided such professional care during your annual eye examination at our Sedley Place Oxford Street store. It’s wonderful to know that you found their advice valuable and appreciated the high standard of service you received. We truly appreciate your kind words.
I VISITED BOOTS OPTICIANS falkirk
I VISITED BOOTS OPTICIANS
FALKIRK ON 23/7/26
The staff were all very helpful.
Holly & Allana, helped with test before & after seeing the optician who was wonderfull & very thorough
The Allana helped with dispense being very carefully to get all needed from my new prescription
An excellent service by all & going the extra mile & without any pushy selling
Well done thanks
Shona
23 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback, Shona. We’re delighted to hear that Holly, Allana, and the optician provided such thorough, helpful, and professional care during your visit to our Falkirk store. It’s wonderful to know that Allana took such care in ensuring everything was correct for your new prescription and that the team delivered excellent service without any pressure. We truly appreciate your kind words and are pleased that the team went the extra mile for you.
Welldone very nice staff and doctor
Welldone very nice staff and doctor
18 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team and optometrist provided such friendly, professional care during your visit. We truly appreciate your kind words.
Kept waiting 45 minutes and left without test
I had the OCT test done. Then I waited 30 minutes for my eye test which didn’t happen as my time was up in the parking bay, so I left. I arrived 10 minutes before my appointment as asked at 12.30 and left 45 minutes later. There was no apology that I was kept waiting so long or exclamation until I spoke up and said that I couldn’t wait any longer. What is the point of making an appointment if you can’t keep to it?
I made another appointment in a few days time but only because I signed the NHS form so Boots will get paid for my eye test otherwise I wouldn’t go back. It’s the 2nd time they’ve cocked up my appointment but there won’t be a third. Definitely don’t have the customer care that I would expect from a large company like Boots.
22 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the delay to your appointment, the lack of communication regarding the wait, and the inconvenience this caused. We appreciate your frustration, especially as this was not the first time you have experienced issues with your appointment. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
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The store you visited
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that all of the staff were extremely helpful during your visit. We truly appreciate your kind words.
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were seen on time and that both the optician and store team were so helpful during your visit. We truly appreciate your kind words.
Took my mum for an eye test today,
Took my mum for an eye test today,
Excellent service, Gabriel,Charlie &Steph were great, very polite and sorted her test, & glasses no problem
Well done to all of you & thankyou !
Mrs Barbara Green .
23 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback, Mrs Green. We’re delighted to hear that Gabriel, Charlie, and Steph provided such excellent service while looking after your mum’s eye test and helping with her new glasses. It’s wonderful to know that the team were polite, helpful, and made the whole process run smoothly. We truly appreciate your kind words.
An extremely helpful Opticians, Catterham
The Boots Optician I visited was in Caterham. Having had a bad experience at another opticians, I arranged another eye test at Boots. The shop is a Boots franchise owned by the Optometrist, Ms Hassan. I can only describe the service I received as exceptional. I really appreciate good service.I found the staff at this Boots Opticians really friendly and helpful, but the owner, who carried out my eye tests, was just so exceptionally patient. I have a slight cataract problem which is causing confusion with my prescription. But having been back to speak to Ms Hassan twice since my examination, she still finds the time to fully explain my problem. Great customer service and very knowledgeable.
16 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Ms Hassan and the team at our Caterham store provided such exceptional care and customer service. It’s wonderful to know that Ms Hassan took the time to thoroughly explain your cataract-related prescription concerns and continued to support you after your eye examination. We truly appreciate your kind words and are pleased that the friendly, knowledgeable service made such a positive impression.
The staff are all very helpful
The staff are all very helpful, professional and seem very happy at their work. Excellent customer service all round
22 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so helpful, professional, and clearly enjoy what they do. It’s wonderful to know you received excellent customer service throughout your visit. We truly appreciate your kind words.
High praise goes to Gaynor at the…
High praise goes to Gaynor at the Lancaster branch. Lovely personality and sorted out my needs for some new glasses expertly.
20 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Gaynor at our Lancaster store provided such expert support in helping you find your new glasses. It’s wonderful to know her lovely personality and excellent customer service made such a positive impression. We truly appreciate your kind words.
The helpfulness of STAFF
The helpfulness of STAFF
I recently broke the arm of my glasses on the evening of 19/7/26.
The next morning I visited Boots Opticians in Hailsham.
I explained the situation to Adrianne the member of staff. She was able to locate a similar pair and said She would be able to change the lenses into the new pair, whilst I waited.
Unfortunately the card payment system wasn't working in the store so I needed to get cash to pay.
So whilst I went on a hunt for a working cashpoint machine, Adrianne changed my lenses over.
When I returned to the store, Adrianne had completed the swap and I was able to pay.
The customer service in this Boots Opticians is absolutely brilliant. I have to wear my glasses for driving, so I would have been stuck if Adrianne had not helped me in such an efficient manner.
Thank you
20 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Adrianne at our Hailsham store provided such outstanding customer service when you needed help with your glasses. It’s wonderful to know she quickly found a solution, transferred your lenses while you were arranging payment, and ensured you were back up and running so efficiently. We truly appreciate your kind words and are pleased that Adrianne’s support made such a difference.
Worst experience at an opticians ever.
Worst experience at an opticians ever.
Once examination was over was forced to buy glasses even after I keep telling them I don't have a lot of money. ( I'm Disabled and only have a bit of Pip) I felt very venerable and pressured into purchasing. I hade to use money put by for dental treatment on the 2nd of next month. The refused to give me the glasses prescription until I had paid. Will never use this opticians again.
22 July 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you felt pressured into purchasing glasses despite explaining your circumstances, and that you were unhappy with the way the sales process was handled. We understand how uncomfortable and upsetting this must have been. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
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