The initial checks were done in an ok manner, although I felt that they have been done more professionally in the past. The lady then said "I'll just check your glasses prescription whilst you go to t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited High Street Skipton North Yorkshire on the 20th October 2026. Very welcoming and friendly atmosphere. The staff were all very helpful, pleasant and very professional. The optician herself ex... See more
Company replied
Popped into London Road , Bognor Boots, just to ask advice on how I could repair both pairs of my glasses. I had run out of the Boots insurance policy. I'd like to give a big thank you, to Jodie, who... See more
Company replied
Went to Boots opticians in Lincoln with a problem with my spectacles frane. Seen by Doug who listened and actioned. Ended up going back several times and he got me new frame. So pleased with his profe... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Very polite and helpful staff and I was seen on time.
13 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re pleased to hear that our team was polite and helpful and that you were seen on time. We really appreciate you sharing your experience and thank you for choosing Boots Opticians!
A pleasant experience.
I was helped by Sharon who was lovely and very professional, though all the staff were excellent. You're made to feel welcome and relaxed.
Very impressed by the whole experience. Thank you.
14 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear that Sharon and the team made you feel welcome and relaxed, providing such professional and excellent service. We’ll be sure to pass on your kind words to Sharon and the team. Thank you for choosing Boots Opticians!
Friendly professional service
The staff at Boots Northfield are amazing. From the thorough and professional
eye test right through to expert assistance choosing suitable frames. A very professional and friendly service- thank you.
13 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your fantastic feedback! We’re delighted to hear that the Northfield team provided a thorough, professional and friendly service throughout your visit, from your eye test to choosing your frames. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
I had my eyes tested on Monday morning…
I had my eyes tested on Monday morning at the poole dorset branch and just wanted to say how happy I was with the service, the lady who did my test was very informative, she gave me great advice and was friendly, the staff who booked me in and took my payment where lovely too.
12 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that you had such a positive experience at our Poole branch. It’s great to know that our optometrist provided helpful advice and friendly, informative care, and that the wider team made you feel welcome. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
Clydebank Boots Opticians
Daniel is always thorough, helpful, friendly and extremely professional in your Clydebank Boots Opticians branch. Excellent all round staff experience.
13 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear that Daniel consistently provides thorough, friendly and professional service at our Clydebank branch. It’s also lovely to know that the whole team makes such a positive impression. We’ll be sure to share your kind words with Daniel and the team. Thank you for choosing Boots Opticians!
⭐⭐⭐⭐⭐ Absolutely brilliant service at…
⭐⭐⭐⭐⭐ Absolutely brilliant service at Boots Opticians Wimborne!
Huge thanks to Frances, Johnny and Demi who were all absolutely great from start to finish. Everyone was so friendly, professional and took the time to explain everything clearly. Nothing was too much trouble – they made the whole experience really easy and pleasant. Great team, excellent care, I couldn’t recommend them enough! 😊 thank you Brian B
5 October 2026
Unprompted review
Reply from Boots Opticians
Thank you so much, Brian, for your lovely review! 😊 We’re delighted to hear that Frances, Johnny and Demi made your experience such a positive one. Your kind words mean a lot to the whole team, and we’ll be sure to pass on your feedback. Thank you for your recommendation and for taking the time to share your experience with us! 💙
First Class Customer Care
Customer care at Boots Opticians, Chichester West Sussex was First Class. Thank you Peter for your kind, professional and knowledgeable service. You helped my husband choose the correct frames and explained the fitting process. We really appreciate your time, friendly approach and care. You are an asset to the Chichester branch.
13 October 2026
Unprompted review
Reply from Boots Opticians
Thank you so much for your lovely feedback! We’re delighted to hear that Peter provided such excellent service and made the experience of choosing frames so easy and enjoyable for you and your husband. We’ll be sure to pass on your kind words to Peter and the Chichester team. Thank you for taking the time to share your experience with us!
Awful
Awful! Don't bother with Boots. I've been waiting over 3 weeks for 2 pairs of glasses, standard single vision lenses from their own brand so nothing special. Still waiting, no contact from the branch, and they had the cheek to send me a letter today offering 1/2 price off a second pair of glasses etc.. I still haven't received the two pairs I have already ordered. Walton on Thames branch. Please don't send me your standard reply asking for my details.
22 September 2026
Unprompted review
Reply from Boots Opticians
We’re really sorry for the delay and lack of communication regarding your glasses. We understand your frustration and apologise for the disappointing experience. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Good professional service
Good professional service.
Bought two pairs of reading spectacles, and later discovered that the charges did not correspond to the advertised discount of buy one, get second half price. Phoned branch and was told discount did not apply to sunglass frame spectacles. They offered me a goodwill discount to match the offer, because of the misunderstanding. Spectacles ready 5 days later, picked them up, and all fine.
The invoice provided is very poor, one margin chopped off, layout confusing, and codes / subjects unclear. Simple editing by a novice could improve it. Upon collection I requested a new invoice to reflect the correct charges, and the second invoice was more professional, but failed to clearly identify the credit paid. Boots needs to urgently improve their printing format for invoices, as the current state is unprofessional
3 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the service you received and that your spectacles were ready promptly. We appreciate your comments regarding the promotional offer and invoice format, and we’ll ensure your feedback is shared with the relevant team. Thank you again for your feedback and for choosing Boots Opticians.
Really nice and helpful staff
Popped in to Macclesfield shop as wife glasses fell off and screw came out the staff were really nice and sorted the glasses out right away without any fuss or frustration with us so thank you to the lovely chap and lady who helped. Thank you
12 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that our Macclesfield team were so friendly and helpful in fixing your wife’s glasses quickly. We’ll be sure to pass on your thanks to the team. Thank you for choosing Boots Opticians!
Rude abrasive staff.
Rude abrasive staff.
I ordered a pair of varyfocals costing over £400 and Contac Lenses. I was going to attend for contact lens fitting but Boots cancelled the appointment.
When I went to pick up the glasses I was asked to pay for them as I expected.
I asked for the discount on the frame which is 50%.
The assistant said the till would not allow her to do a refund. I did not take the glasses away.
The Manager rang me today and said none of her staff would ask me to pay for the glasses until I had signed up for contacts.
Basically I was being called a liar.
All she had to say was she would refund me for the glasses and I could then attend to fit the contacts. What a total waste of time and money.
My advice would be to go elsewhere.
I
12 October 2026
Unprompted review
Reply from Boots Opticians
We’re sorry to hear about your disappointing experience and understand your frustration with the communication and inconvenience caused. We’d welcome the opportunity to look into this further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Amazing Cordelia
We were seen by Cordelia who was absolutely amazing showing my 15 year old son how to put his contact lenses in. Plenty of time and great tricks. So happy and helpful made the experience great! Thank you
3 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Cordelia made your son’s contact lens experience so positive. It’s wonderful to know she took the time to offer helpful tips and support him with confidence and patience. We’ll be sure to share your kind words with Cordelia. Thank you for choosing Boots Opticians!
Thanks Fred and Jan at my local store
9 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Fred and Jan provided great service. We’ll be sure to pass on your thanks to them. Thank you for choosing Boots Opticians!
Excellent service
Excellent service from the start at Merry Hill Boots opticians.
Appointment on time, no waiting around, very professional, helpful and friendly staff.
Optician gave me details of my eye test, answering all my queries, offering very good advice. I didn't feel rushed at all.
Great selection of frames which made it difficult for me to choose!
Eventually I chose frames, lenses, payment made and appointment for collection.
A 2 week wait, fitting, etc.
Very happy with new new varifocal glasses.
Great service, would definitely recommend Boots Opticians.
10 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your fantastic feedback! We’re delighted to hear that the team at Merry Hill provided such professional, friendly and helpful service throughout your visit. It’s wonderful to know you felt well informed and supported in choosing your new varifocal glasses, and that you’re so happy with the result. We’ll be sure to share your kind words with the team. Thank you for recommending Boots Opticians!
Total carnage
Total carnage ! Took an hour and a half for routine eye check ! No explanation as to glass required . Graduate use manual processes rather than normal procedures ! Never again !!!
9 October 2026
Unprompted review
Reply from Boots Opticians
We’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the length of your appointment and the lack of clarity around your glasses requirements. We’d appreciate the opportunity to look into your feedback further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Avoid Boots Optician
I ordered a prescription glasses at Boots store in Kingston in person with a frame on Saturday 10th Oct around 5pm and paid by credit card.
On Sunday 11th October I went back around 3pm and requested to change the frame as I didn't think the original frame was high quality enough for a £324 glasses with expensive lens.
Given that it was weekend and nothing could have been made over the last 24 hours I thought this could be a just a paperwork change. However, the manager on the day was adamant that they cannot change anything as the order was made even though it was the weekend and I informed them less than 24 hours of the original order. Not to mention that the there is 2 weeks lead time to get the glasses.
The manager at Kingston couldn't be told anything and didn't want even to try to help in any way. So much for the Boots claim of “Complete Satisfaction Guarantee” which obviously is lots of BS.
11 October 2026
Unprompted review
Reply from Boots Opticians
We’re sorry to hear that you were disappointed with your experience when requesting a change to your glasses frame. We understand your concerns, particularly given the short time between placing your order and returning to the store. We’d appreciate the opportunity to look into this further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Boots Are Amazing
I have always been with Boots for many ,many years they are the best company out there in my opinion the customer service i get from them is second to none they are so supportive of my situation and understanding
10 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback and continued loyalty to Boots Opticians over the years. We’re delighted to hear that you’ve consistently received such supportive and understanding customer service. It means a great deal to us to know that our team has made such a positive difference to your experience. Thank you for your continued trust and for choosing Boots Opticians!
Blood shot eye.
Had my right eye checked as it gets blood shot,very nice friendly staff,made me feel at ease,professional, nothing is to much trouble, the best.
9 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that our friendly and professional team made you feel at ease during your appointment. It’s wonderful to know you felt well cared for throughout your visit. We really appreciate your kind words and thank you for choosing Boots Opticians!
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that you found the team at our Penzance branch so friendly. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
Very helpful and friendly staff…
Very helpful and friendly staff -Shanine and Sally
17 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Shanine and Sally provided such friendly and helpful service. We’ll be sure to pass your kind words on to them. Thank you for choosing Boots Opticians!
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