Process was relatively easy from start to finish. Getting a quote and accepting the policy was straight forward, as was setting up direct debit for monthly payments. I did struggle a little with goin... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very helpful, explained things and quickly responded back to you
Very good but we as customer need to have your phone number
I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more
4.3
Excellent
8K reviews
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Not contactable
Not contactable - spoke to complaints twice and expected calls back - guess what? No calls
Blocked my card so they couldn’t take any money then took my business elswhere.
God knows what it would have been like if we had to make a claim
16 May 2026
Unprompted review
Reply from boom
Hi Keith,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
Great service, fair pricing, and an easy experience. Reliable company with helpful customer support. Good value for money and smooth process throughout.
I had a very positive experience with this company. The team was professional, responsive, and easy to work with throughout the process. Communication was clear, and any questions I had were answered quickly. The product/service met my expectations, and the overall experience felt smooth and well organized. I especially appreciated the attention to customer satisfaction and the willingness to help when needed. Based on my experience, I would recommend this company to others.
For a more specific and useful review, consider mentioning:
Customer service quality
Speed and reliability
Product or service quality
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Ease of use or convenience
Any employee or team that stood out
30 May 2026
Price good service
30 May 2026
Best company
29 May 2026
Excellent ............
29 May 2026
It's not to expensive as insurance…
It's not to expensive as insurance canbe very expensive also there is a lot of pluses we need I'm very pleased the form were clear so I'm very happy
20 May 2026
Zero stars
Zero stars. Avoid avoid avoid had a policy for a year paid in full When it was time for renewal £1760 boom tried taking the payment 4 days before it was due. Multiple times causing my account to be frozen from my bank so on 1st of month at 9am while my account was still frozen I tried to renew as the payment tried to come out on 1st at 12.01am my insurance had lapsed and now boom want £3280 more than double. Do yourself a favour and go elsewhere there should be a law against being robbed how can a company justify a further £1700 to start new policy, boom are a rip off. Reported to watchdog and rogue traders and now I’m going to leave revues over all socials
Policy number 0155709
1 February 2026
Unprompted review
Reply from boom
Hi Chris,
We're sorry to hear about the experience you've had.
Thank you for providing your details.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Process was relatively easy from start…
Process was relatively easy from start to finish. Getting a quote and accepting the policy was straight forward, as was setting up direct debit for monthly payments. I did struggle a little with going back and forward with the codes needed for the email to gain access to the policy documents etc, but after four or five attempts I got it right.
28 May 2026
Best and very gd prc
27 May 2026
Can't speak to anyone
Great price but online only which would be fine but you cannot get to speak to an advisor in the chat. I've been trying for days it just says no one is available and to email if non urgent. I'm trying to change my car and car usage and it won't let me do it without speaking to someone. This is not good enough!
28 May 2026
Unprompted review
Reply from boom
Hi Abigail,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our reply with more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
I really like the comprehensive…
I really like the comprehensive insurance package you offer. However, I'm having trouble with the complicated insurance process.
19 May 2026
Thank you ...
18 May 2026
Reply from boom
Hi Abrar,
Thanks for taking the time to leave us a review, we’re delighted to have you with us.
If you need any help with your new policy, please don’t hesitate to get in touch with our customer support team via live chat at boom.co.uk
Team boom
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