UK Bookworms Ltd Reviews 191

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I appreciated that the book was in pristine condition and was delivered in super-quick time. However, this particular edition of the Ant and Bee books series turned out to be unsuitable for modern... See more

Rated 5 out of 5 stars

Stumbled across bookworms when I was looking for an alternative to a well known over-priced company to deliver a school book fair. Communication was fantastic and we gave the online fair a try. The or... See more

Company replied

Rated 5 out of 5 stars

Excellent value for money. Regular updates of new titles are advertised on their socials and discount codes are available to reduce the online price of £3 per book to £2.50 each. The website is easy t... See more

Company replied

Rated 5 out of 5 stars

Lovely selection of books available and at a great price especially with the discount code making all books £2.50 each. Ordered a selection for my 6 year old and they arrived promptly with Royal Mail... See more

Company replied

Company details

  1. Childrens Book Store

Written by the company

We pride ourselves on making books for children both affordable and accessible by working with schools and offering both online and in person sales


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great books

Great books, delivered promptly well packaged and good communication to know when parcel was arriving.

26 August 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

thanks for taking the time to leave a review

Rated 5 out of 5 stars

Great service

Great service. Arrived in a couple of days after purchasing. Lovely book. All as advertised xx thank you

28 August 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

thanks for leaving us a lovely review

Rated 5 out of 5 stars

What a delightful children’s book that…

What a delightful children’s book that I bought for my grandsons. Excellent price, quality. Postage was reasonable and the whole process was hassle free. I most certainly intent to buy more books from this seller

26 August 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

thanks for leaving us a lovely review - we look forward to sending you more orders

Rated 5 out of 5 stars

The books are amazing

The books are amazing, the groups of pupils I read them too love them. A lot of role play happens using masks to help.
They also. Enjoy the activities.

18 August 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

thanks for taking the time to leave a lovely review - we're really happy to hear the pupils enjoyed the books

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, well packaged so books don't get damaged.

5 August 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

thanks for taking the time to leave us a review

Rated 5 out of 5 stars

Kids story books

Excellent from ordering to delivery . Quick and easy .item exactly as described

9 July 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

thanks for taking the time to leave us a review

Rated 5 out of 5 stars

Brilliant support and customer service

The lady I spoke to on phone was so helpful and my child received all books at school the very next day. Excellent service!

1 July 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

we're so pleased your school enjoyed their virtual sale and that your child got some new books too

Rated 5 out of 5 stars

Lovely books

Easy to access website, great price for the books I purchased and lovely books which arrived quickly. Thank you.

13 June 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

thanks for taking the time to leave us a review

Rated 1 out of 5 stars

They didn't pay the right postage for…

They didn't pay the right postage for my delivery so didn't get it .They did sort it out in the end but I hadcro tell them they had made a mistake they didn't spot it and I waited days before first was resolved, the books were ordered as a present and didn't make it

2 June 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

This isn’t really the full story though. A mistake was made when the parcel label was created. Within minutes of you highlighting the problem to us, we offered to cover the additional costs so that you wouldn’t be out of pocket but you asked for a refund. We gave you a credit for a free delivery on your next order, which you’ve used and received that delivery faster than quoted and with no issues and we’ve also refunded your original order in full. We’ve apologised multiple times for the inconvenience and we’re unsure of how we could have done more to resolve the matter.

Rated 5 out of 5 stars

A very happy customer

Excellent value for money. Regular updates of new titles are advertised on their socials and discount codes are available to reduce the online price of £3 per book to £2.50 each. The website is easy to navigate. A wide selection of books are available and categorised by age and genre for easy reference to specific topics. The delivery was quick and the books were packaged well to reduce the risk of damage during delivery.

6 May 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

Many thanks for taking the time to write such a lovely and detailed review. It’s lovely to read and helps potential customers too.

Rated 5 out of 5 stars

Lovely books

Lovely books at a great price with quick delivery.

28 April 2025
UK Bookworms Ltd logo

Reply from UK Bookworms Ltd

Thanks for taking the time to leave us a review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look