BookMyGarage Reviews 

8,906
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,483 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff, who are often described as polite, knowledgeable, and welcoming. Many appreciate the straightforward and efficient booking process, often noting the ease of finding available appointments and transparent pricing. The pricing is frequently mentioned as reasonable and competitive, with no hidden fees, contributing to a positive overall user experience. However, some customers also noted issues with booking accuracy, where appointments made online were not registered with the garage, leading to inconvenience. A few other people also felt that the platform could sometimes lead to unexpected price increases at the garage, despite initial quotes, or that direct booking with garages might be more reliable.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the ease of booking and the efficiency of... See more

Staff

People report positive experiences with staff, consistently highlighting their politeness, professionalism,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as easy, quick, and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive and reasonable pricing... See more

User experience

Customers consistently note positive experiences with user experience, describing the service as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Company replied

Rated 5 out of 5 stars

A great company to work with. No hidden fees etc they don't try and controler my customers, pricing or bookings. Everything on the dashboard/online is very easy to use and flexible. Barney my rep has... See more

Company replied

Rated 5 out of 5 stars

Last minute booking accepted for next day. Very friendly and efficient and quick and MOT certificate issued all done for £42. I will definitely be taking my car back there again and will definitely te... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service! Steve had rang me earlier in the week to confirm some details about my car. I found it was really practical that he carries out the work at your home, it’s helpful when you h... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(8,906)

2,459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

App made a booking eventhough no…

App made a booking eventhough no availability at the garage.

28 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your feedback.
We're sorry to hear that your booking was accepted when the garage did not have availability. Each garage on our platform has access to a dedicated portal where they manage and update their lead times, availability, and pricing to help ensure customers receive accurate booking information.
We will reach out to the garage to clarify their availability and remind them of the importance of keeping their portal updated so that future bookings reflect their current capacity as accurately as possible.
Thank you again for bringing this to our attention. Your feedback helps us continue to improve the booking experience for all customers.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Book My Garage

Great customer service and a great garage to take your car

27 June 2026
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Reply from BookMyGarage

Thank you for your kind review.
We're delighted to hear that you received great customer service and had a positive experience with the garage. It's always wonderful to know that customers feel well looked after and confident in the service they receive.
We're pleased that we were able to connect you with the garage, and we'll be sure to pass your feedback on to the garage.
Thank you again for taking the time to share your experience, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Service and MOT

Service and MOT carried out quickly and professionally. Courtesy car did the job and got me from A to B while the garage had my car. Friendly staff, helpful and knowledgeable. Would recommend and use garage again.

28 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave such a positive review.
We're delighted to hear that you found the service and MOT to be quick and professional, and that the courtesy car helped keep you on the move while your vehicle was with the garage. It's also great to know that the team were friendly, helpful, and knowledgeable throughout your visit.
We're pleased that we were able to connect you with the garage, and we'll be sure to pass your kind feedback on to them.
Thank you again for your recommendation, and we look forward to assisting you again whenever you need us.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy and garage recommendations were…

Easy and garage recommendations were accurate.

28 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!
We’re really pleased to hear that you found the process easy to use and that our garage recommendations were accurate. Helping customers find reliable options they can trust is exactly what we aim to do.
We appreciate you taking the time to share your experience and hope to assist you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!
We’re really pleased to hear that you the garage to be a good place to have your MOT carried out.
We’re especially glad we could connect you with a garage that delivered a positive experience, and we’ll be sure to pass your feedback on to them.
Thanks again for taking the time to share your review, we look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great customer service

Great customer service, friendly and helpful
Good availability, was able to book date and time to fit me which was so good having 2 young children

25 June 2026
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Reply from BookMyGarage

Thank you for your lovely feedback!
We’re delighted to hear that you found our customer service friendly and helpful, and that you were able to book a date and time that suited you. We understand how important flexibility is, especially with two young children, so it’s great to know we could make things a little easier for you.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

The customer service was fabulous and…

The customer service was fabulous and informative.

26 June 2026
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Reply from BookMyGarage

Thank you for your kind feedback!
We’re delighted to hear that you found our customer service both fabulous and informative. Providing clear, helpful support is something we truly value, so it’s great to know this made a positive difference to your experience.
We really appreciate you taking the time to share your review and hope to assist you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great

Great, easy, cheap!

28 June 2026
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Reply from BookMyGarage

Thank you for your great feedback!
We’re really pleased to hear that you found the service great, easy to use, and good value for money. That’s exactly what we aim to provide for all our customers.
We appreciate you taking the time to share your experience and hope to assist you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

MOT carried out speedily and…

MOT carried out speedily and efficiently.

23 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!
We’re delighted to hear that your MOT was carried out speedily and efficiently.
We’re especially glad we could connect you with a garage that provided such a positive experience, and we’ll be sure to pass your kind comments on to them.
We look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great thanks

Great thanks, very efficient.

28 June 2026
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Reply from BookMyGarage

Thank you for your feedback!
We’re really pleased to hear that you found the service efficient and that everything went smoothly. Your kind words are greatly appreciated.
Thanks again for taking the time to share your experience, we look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Air conditioning recharge.

Very pleasant from phone call contact through each stage of the repair and final collection of the vehicle.

27 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We’re delighted to hear that you had such a pleasant experience from your initial phone call right through to the completion of the repair and collection of your vehicle.
We’re especially glad we could connect you with a garage that delivered such a positive experience, and we’ll be sure to pass your feedback on to them.
Thank you for taking the time to share your review, we look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to book

Easy to book. Next day mot. Good communication and friendly. I will be using again.

28 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We’re really pleased to hear that you found the booking process easy and were able to secure an MOT for the next day. It’s great to know that communication was clear and the experience was friendly throughout.
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Good service

Garage serviced the car on time. Friendly people. First time used this garage, but will use them again.

28 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
We’re delighted to hear that the service was completed on time and that you found the team friendly. It’s especially nice to know this was your first time using this garage and that you’d be happy to return.
We’re really glad we could connect you with a garage that delivered such a positive experience, and we’ll be sure to pass your kind comments on to them.
Thank you for taking the time to share your review.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very easy to use service fast and…

Very easy to use service fast and effective

27 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!
We’re really pleased to hear that you found the service very easy to use, as well as fast and effective. That’s exactly the experience we aim to deliver for all our customers.
We appreciate you taking the time to share your review and hope to assist you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Fair price and accommodate me on the…

Fair price and accommodate me on the last minute thank you

24 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We’re really pleased to hear that you received a fair price and that the garage was able to accommodate you at short notice. That flexibility can make all the difference.
We’re especially glad we could connect you with a garage that delivered such a positive experience. Thank you for taking the time to share your review.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great Service

I have used BookMyGarage a couple of times now to find mobile mechanics for car services, and both times I was successfully able to have my needs and expectations met.

26 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your continued support!
We’re really pleased to hear that you’ve used BookMyGarage multiple times and that on each occasion you were able to find a mobile mechanic who met your needs and expectations. Providing a reliable and convenient way to connect with trusted service providers is exactly what we aim to do.
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy booking system

Easy booking system. Quote was simple and straightforward. Good communication with other issues. Work done on the day.

27 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
We’re delighted to hear that you found the booking system easy to use and the quote clear and straightforward. It’s also great to know you received good communication regarding any additional issues and that the work was completed on the day as planned.
We’re especially glad we could connect you with a garage that delivered such a positive experience. We really appreciate you taking the time to share your review and look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great

Very easy to navigate

24 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!
We’re really pleased to hear that you found the platform very easy to navigate. Making the booking process as simple and user-friendly as possible is something we focus on, so it’s great to know this came across.
We appreciate you taking the time to share your experience and hope to help you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Worked for me

Worked for me. I managed to get my MOT and service booked in at a local garage at a great price.

27 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!
We’re really pleased to hear that everything worked well for you and that you were able to book your MOT and service at a local garage for a great price. That’s exactly the kind of convenient solution we aim to provide.
We appreciate you taking the time to share your experience and hope to assist you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Quick and simple

Quick and simple. Needed mot and booked slot first thing Monday. Booking in simple, great reception and notification by text when ready to collect. Who could ask for more

24 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic feedback!
We’re delighted to hear that you found the whole process quick and simple, from booking your MOT slot to receiving updates when your car was ready. It’s great to know the experience was smooth and well communicated throughout.
We’re especially glad we could connect you with a garage that delivered such a positive experience.
Thank you for taking the time to share your review, we look forward to helping you again in the future.
Kind regards,
BookMyGarage

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