BookMyGarage Reviews 

8,929
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,502 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent service and the professionalism of the staff, who are often described as friendly and knowledgeable. Many appreciate the straightforward and efficient booking process, noting the ease of finding available appointments, even at short notice, and the convenience of mobile services. People consistently find the pricing to be very reasonable and transparent, making the overall user experience positive and trustworthy. However, some customers noted issues where online bookings were not registered or confirmed by the garage, causing inconvenience. A few people also felt that advertised prices could be misleading, with garages occasionally increasing costs or finding additional faults, suggesting direct booking might be preferable.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the ease of booking and the efficiency of... See more

Staff

People report positive experiences with staff, consistently highlighting their politeness, professionalism,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as easy, quick, and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive and reasonable pricing... See more

User experience

Customers consistently note positive experiences with user experience, describing the service as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Company replied

Rated 5 out of 5 stars

A great company to work with. No hidden fees etc they don't try and controler my customers, pricing or bookings. Everything on the dashboard/online is very easy to use and flexible. Barney my rep has... See more

Company replied

Rated 5 out of 5 stars

Last minute booking accepted for next day. Very friendly and efficient and quick and MOT certificate issued all done for £42. I will definitely be taking my car back there again and will definitely te... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service! Steve had rang me earlier in the week to confirm some details about my car. I found it was really practical that he carries out the work at your home, it’s helpful when you h... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(8,929)

2,481 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great garage

Great garage, super friendly staff, I highly recommend and will definitely return.

29 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave such a wonderful review!
We're delighted to hear that you had a great experience with the garage and that the staff were so friendly and welcoming.
We're glad we were able to connect you with the garage, and we'll be sure to pass your kind feedback on to their team.
Thank you again for your recommendation, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Warm welcome and no unnecessary waiting

Warm welcome and no unnecessary waiting

1 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review!
We're delighted to hear that you received a warm welcome and that the garage made your visit smooth and efficient with no unnecessary waiting.
We're glad we were able to connect you with the garage, and we'll be sure to pass your kind feedback on to their team.
Thank you again for your feedback, and we look forward to helping you with your future vehicle maintenance needs.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

The garage was great at service it…

The garage was great at service it offered

28 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review!
We're delighted to hear that you were pleased with the service provided by the garage.
We're glad we were able to connect you with the garage, and we'll be sure to pass your kind feedback on to their team.
Thank you again for your feedback, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Amazing

The most exceptional experience at a car garage. Staff were extremely friendly and professional. My appointment was even brought forward which was amazing as who wouldn't want AC in this weather. Staff were very knowledgeable and as a women I didn't feel like I was being fed lies to get more money. I would definitely recommend this garage to friends & family

26 June 2026
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Reply from BookMyGarage

Thank you for taking the time to share your experience!
We're delighted to hear that you received such exceptional service from the garage. It's fantastic to know that the team were friendly, professional, and knowledgeable, and that they were able to bring your appointment forward so you could get your air conditioning sorted sooner during the warm weather.
We’re especially pleased to hear that you felt comfortable and confident throughout the process. Providing honest, transparent service is so important, and it's wonderful to know the garage made such a positive impression.
We're glad we were able to connect you with the garage, and we'll be sure to pass your kind feedback on to their team.
Thank you again for your recommendation, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Booking system needs a tweak!

I booked online on 6th June for an MOT & service on the 29th June but when I called for confirmation on the 27th as I hadn’t heard from them,they did not have my booking. Apparently I am not the first customer to have experienced this.

27 June 2026
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Reply from BookMyGarage

We are sorry to hear about your experience, when your booking was made, we sent a booking confirmation email to the garage on 06/06/2026. In addition to these notifications, every garage listed with us has access to their own garage portal, where they can view and manage all bookings made through our platform.
We will be contacting the garage directly to discuss what happened and ensure they are reviewing and managing their bookings correctly to prevent situations like this from occurring again.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to use

Easy to use, can see multiple garages

1 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review!
We're delighted to hear that you found the service easy to use and that being able to compare multiple garages helped you find the right option for your needs. We aim to make the booking process as simple and convenient as possible, so it's great to know the platform worked well for you.
We really appreciate your feedback and look forward to helping you with your future vehicle maintenance needs.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Last minute booking accepted for next…

Last minute booking accepted for next day. Very friendly and efficient and quick and MOT certificate issued all done for £42. I will definitely be taking my car back there again and will definitely tell all friends and family to take there cars here. Thank you very much

1 July 2026
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Reply from BookMyGarage

Thank you for taking the time to leave such a fantastic review!
We're delighted to hear that your last-minute MOT booking was accommodated and that you found the service friendly, efficient, and great value.
We're pleased that we were able to connect you with the garage, and we'll be sure to pass your kind feedback on to their team.
Thank you once again for your recommendation and for sharing your experience. We look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Helpful

Thank you it made finding a honest friendly garage much easier.

1 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your lovely review!
We're delighted to hear that we made it easier for you to find an honest and friendly garage. Helping customers connect with trusted local garages and making the booking process as straightforward as possible is exactly what we aim to do.
Thank you for taking the time to share your experience. We truly appreciate your feedback and hope to be of assistance again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to book

Easy to book, no payment until the job is complete.

28 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the booking process easy and convenient. Being able to secure your booking quickly and only pay once the work has been completed is something many of our customers value, so it's great to know this contributed to a positive experience.
Thank you for taking the time to share your feedback. We really appreciate it and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

28 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you received great service. Providing a positive and hassle-free experience for our customers is always our goal, so it's wonderful to know that we met your expectations.
We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Nice service

Nice service

28 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you were happy with the service you received. Providing a straightforward and positive experience for our customers is always our goal, so it's great to know we met your expectations.
We really appreciate you taking the time to share your feedback and hope to be able to assist you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Everything went smooth

Everything went smooth , and free drink and biscuits

1 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that everything went smoothly and that you had such a positive experience.
It's great to know that the little touches, such as the complimentary drink and biscuits, helped make your visit even more enjoyable.
We're glad that we were able to connect you with the garage and help you find a service that met your expectations.
Thank you for taking the time to share your feedback.
We really appreciate it and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Really helpful

Really helpful

1 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the service really helpful. Providing a smooth and supportive experience for our customers is what we strive for, so it's great to know we were able to assist you.
We truly appreciate you taking the time to share your feedback and hope to be able to help you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Really easy to book a local garage and…

Really easy to book a local garage and good communication throughout.

1 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We're delighted to hear that you found it really easy to book a local garage through us and that you were pleased with the communication you received throughout the process.
Thank you for taking the time to share your experience.
We truly appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Amazing!

Whole experience booking with BookMyGarage was an absolute breeze. Had a few issues with the garage themselves but Danielle assisted me along the way to get my complaint resolved. I couldn’t be any more grateful for her customer service

20 June 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that booking through BookMyGarage was an absolute breeze and that you found the process so straightforward.
While we're sorry to hear that you encountered some issues with the garage, we're pleased that Danielle was able to support you throughout and help get your complaint resolved.
We'll be sure to pass your kind words on to Danielle. Providing excellent customer service and supporting our customers when they need us most is something we take great pride in, so it's fantastic to hear that her assistance made such a positive difference to your experience.
Thank you again for your feedback and for choosing us.
We truly appreciate your support.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent

Excellent. My new forever garage provider. So competitively priced, which is a rarity these days. Everything is a ripoff!

30 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your excellent review!
We're thrilled to hear that you've found your "forever garage" and that you were so pleased with the service you received. It's especially great to know that you found the pricing competitive and fair, as we understand how important value for money is.
We're also glad that we were able to connect you with the garage and help you find a team that met your expectations. Knowing that they've earned your long-term trust is wonderful feedback for everyone involved.
Thank you again for taking the time to share your experience. We really appreciate your support and look forward to helping you again whenever you need us.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Add car in for full service and MOT

Add car in for full service and MOT , keeped me update on on what was on my MOT . They did a great job on my car . Prices are very reasonable and they very personally in doing the work and with the communication with me . For me it's a 10 out of 10 on everything

30 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience with your full service and MOT. It's great to know that you were kept informed throughout the process, particularly regarding the MOT, and that you were pleased with both the quality of the work and the communication you received.
We're also glad that we were able to connect you with the garage and help you find a service provider that delivered such excellent care.
Thank you again for taking the time to share your experience and for your kind words. We truly appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Simple and easy to find a garage near…

Simple and easy to find a garage near you.

30 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We're delighted to hear that you found the process simple and easy when searching for a garage near you. Making it quick and straightforward for customers to find trusted local garages is exactly what we aim to do.
Thank you for taking the time to share your experience. We really appreciate your feedback and hope we can help you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to book

27 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're pleased to hear that you found the booking process easy and straightforward. Making it simple for motorists to find and book trusted local garages is exactly what we aim to do.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

found a great garage happy with service

found a great garage happy with service

27 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found a great garage and were happy with the service you received.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

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